This part of the delay is not really CW’s fault. International shipments to seem to be taking an extra 2-3 weeks - mostly between leaving one country and being checked into the second, and it’s because some of the processing centres are running on skeleton staff.jolsongoude wrote: ↑Tue Nov 10, 2020 4:42 am Quick update: Watch was mailed 10/10. The last tracking update I received was:
October 15, 2020 at 10:59 pm
Processed through Facility
UNITED KINGDOM
My weekly emails to my "Customer Service" contact requesting a simple yes or no answer as to whether they've received my watch go completely unanswered.
Seriously unimpressed and very disappointed. I really did expect better.
If it’s DHL Parcels (the UK arm), their tracking is appalling. They track pick up and delivery with nothing in between. Last time I used them (yes, it is definitely the last time) I couldn’t get a Waybill number and couldn’t reach a human on the phone. I managed to get some information via Twitter of all places.
That said, once it does arrive, repair times are quoted at 8-10 weeks, even for warranty work (my new C8 is back there on its second *sejour* since I bought it in August), and I was informed it had arrived fully one week after Royal Mail delivered it. Customer Service frustrations aren’t news at CW, and unfortunately once you’re in, you just have to wait. A gentle sigh and extended patience is how you get through it.