triffidman wrote: ↑Tue Sep 29, 2020 7:26 pm
richtel wrote: ↑Tue Oct 29, 2019 10:14 pmI think it would be dangerous to infer the proportion of issues seen in reality based on the variance of survey and review statistics.
What you're inferring is that Trustpilot and other review sites are actually not worth the effort even looking at them - should we also apply your 'danger' theory to analysing the good reviews as well?
They currently have a rating of 4.6 (Excellent) on Trustpilot, are you inferring that this is simply not to be believed?
Wow, old thread but clearly some heat in the fresh response! If you'd actually quoted the context of what I actually said in my post, I expressed a view that-
- Some people make it their life's work to mess with people's perception of a brand.
- People tend to be more vocal when they have a grievance.
- There is evidence in some reviews and feedback (not necessarily on TrustPilot but certainly in general) of false or exaggerated grievances for and against a product or service in an attempt to gain a commercial advantage.
So, yes, I still stick by my view that I am selective about how I will research and decide on the value or quality of things. Review sites, in general, may not give you the whole picture or a representative balance.