The watch was away for 4 months and I was surprised enough to get that back never mind the box. It's fairly common for these things to get separated especially when they're being sent on elsewhere through the process. The box it came in would need protected if you were to send it via a courier, it was insanity to ask for it. Never mind the extra weight.Bahnstormer_vRS wrote: ↑Tue Aug 18, 2020 2:56 pmWhy were you surprised for it to come "back in the same box I sent it in."? Didn't you want it back?Bungle-ator wrote: ↑Tue Aug 18, 2020 1:11 pm I "sent" them (ok, dropped off) mine in an old Hamilton service pouch/box as my watch was more secure in it than anything else I could've sent it in. They had advised to send it back in it's original box but I ignored that as it's big, bulky and wooden. I'm sure my watch would've rattled around in it as well. I was surprised when it came back in the same box I sent it in.
It may, or may not, surprise forum members to know that CW have a room at CW Towers* with a racking storage system, dedicated to the temporary storage of watch boxes, travel cases et al that belong to, and with, customer's watches that are in for repair / servicing.
The reason that CW ask for watches to be sent to them in their original boxes, is that these are readily stackable having three straight sides whilst travel cases, glasses cases, bubble wrap inside an old sock etc., generally do not and therefore give CW a headache as to how to store them.
* at least they did when I visited with the Admin Team last November.
Guy
The box I sent it in was square and stackable, so not a storage problem and very unlike an old sock.