Bezel inserts
Bezel inserts
Given certain models/colours seem to have the inserts made of chocolate, I would have expected CW to give you a cost to replace one without having to send a watch to them for them to take a look at it Wondering if I will just get one off ebay, anyone fitted a generic/other brand insert into a CW bezel?
Steve
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
Re: Bezel inserts
mk2 trident, black bezel
Steve
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
-
- Senior Guru
- Posts: 550
- Joined: Fri Jul 21, 2017 7:19 pm
- CW-watches: 4
Re: Bezel inserts
If you can remove the bezel insert, you could measure it accurately, but CW can replace entire bezels.
If you contact them, they should be able to give you a price, but to do the job yourself, a lot will depend on availability of a suitably sized replacement.
As for the bezels being soft, aluminium usually is...
If you contact them, they should be able to give you a price, but to do the job yourself, a lot will depend on availability of a suitably sized replacement.
As for the bezels being soft, aluminium usually is...
Re: Bezel inserts
I have asked them, and they want to see the watch before quoting, and for what must be a fairly basic thing to do I would have thought they would have a set price.
Steve
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
-
- Senior Guru
- Posts: 483
- Joined: Mon Oct 29, 2018 2:17 pm
Re: Bezel inserts
They probably do have a set price. It's been said before that they're not keen on people modding their watches though. Meaning that if you wanted a red bezel insert to replace a blue bezel insert then they wouldn't be helpful with it.
I'm sure it's also been said on here that it's not so simple to just change the insert over. I really wouldn't know myself.
- Kip
- The Administrator
- Posts: 35175
- Joined: Tue Mar 13, 2007 8:45 pm
- CW-watches: 150
- LE-one: yes
- LE-two: yes
- LE-three: yes
- LE-foura: yes
- LE-fourb: yes
- LE-five: yes
- LE-six: yes
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- Location: New Hampshire, USA
Re: Bezel inserts
I have yet to find an after market bezel/insert of the correct size.
Kip
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
"Asylum Administrator"
Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
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- Senior Guru
- Posts: 550
- Joined: Fri Jul 21, 2017 7:19 pm
- CW-watches: 4
Re: Bezel inserts
The people answering CS enquiries generally don’t know a watch from a whistle, so you may have to send the watch in to get it looked at. I did manage to contact someone a while back that could give me a price for a bezel replacement and it was around £25.
Re: Bezel inserts
Their service isn't what it used to be. First point of contact is your most important.
Steve
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
-
- Newbie
- Posts: 12
- Joined: Wed Aug 12, 2020 1:38 am
Re: Bezel inserts
I agree. I spent $16 sending the watch (C7 Rapide Chronograph Mk II COSC LE) to them (cheapest method I could do while still having a tracking number.) Now I wait to find out what they say about cost once they receive it. You would think it would be a simple question to answer without holding the actual watch: 1. Yes, we do have replacement inserts and this is the cost. 2. No, we don't have replacement inserts, but we can replace the case for this amount. 3. No, neither bezel inserts nor cases are available any longer and we're sorry we cannot help you. Crazy.
Re: Bezel inserts
Could you share your quote when you get it please?
Steve
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
C4 Peregrine Chronograph
C5 Battle of Britain (70) 6B/159 Automatic
C60 Orange & Black
C60 Red
C60 White
C60 Chronograph Orange & Black
C70 VW COSC
C7 Rapide
-
- Newbie
- Posts: 12
- Joined: Wed Aug 12, 2020 1:38 am
-
- Newbie
- Posts: 12
- Joined: Wed Aug 12, 2020 1:38 am
Re: Bezel inserts
Quick update: Watch was mailed 10/10. The last tracking update I received was:
October 15, 2020 at 10:59 pm
Processed through Facility
UNITED KINGDOM
My weekly emails to my "Customer Service" contact requesting a simple yes or no answer as to whether they've received my watch go completely unanswered.
Seriously unimpressed and very disappointed. I really did expect better.
October 15, 2020 at 10:59 pm
Processed through Facility
UNITED KINGDOM
My weekly emails to my "Customer Service" contact requesting a simple yes or no answer as to whether they've received my watch go completely unanswered.
Seriously unimpressed and very disappointed. I really did expect better.
-
- Trusted Seller
- Posts: 3168
- Joined: Fri May 05, 2017 2:14 pm
- CW-watches: 0
- Location: South Wales
Re: Bezel inserts
Wouldn't you be better off contacting the courier who you shipped with if their tracking is proving inadequate?jolsongoude wrote: ↑Tue Nov 10, 2020 4:42 am Quick update: Watch was mailed 10/10. The last tracking update I received was:
October 15, 2020 at 10:59 pm
Processed through Facility
UNITED KINGDOM
My weekly emails to my "Customer Service" contact requesting a simple yes or no answer as to whether they've received my watch go completely unanswered.
Seriously unimpressed and very disappointed. I really did expect better.
I'm not saying CW's silence to your emails is correct, but if the shipping company are not stating it's delivered, then they'd be the first port of call.
Unless you've purchased shipping that doesn't have end-to-end tracking?
Ryan
-
- Senior Guru
- Posts: 483
- Joined: Mon Oct 29, 2018 2:17 pm
Re: Bezel inserts
I do find it somewhat bizzare that they won't give a price for a bezel/insert without seeing the watch. I had the same thing with mine and it's just getting left until it needs it's 5 year service in 3 years time (if I even bother to do that). I had a similar experience with Motorola a couple of weeks ago who wouldn't quote me for a simple screen replacement. They wanted £20 p&p plus £35 to assess it. That's £55 before any work was done. Needless to say I didn't send them my phone and I won't be buying any other Motorola/Lenovo products in the future.
That's the danger that CW are putting themselves in here. If you become difficult to deal with people won't deal with you.
That's the danger that CW are putting themselves in here. If you become difficult to deal with people won't deal with you.
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