Christopher Ward Website - & 'MyAccount' ....

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Laird
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Christopher Ward Website - & 'MyAccount' ....

Post by Laird »

Surprised that the 'MyAccount' section doesnt log in watches sent in for Repair - after all, they are given an 'Order number' ...

I can see from the Royal Mail Tracking Id that it was delivered before 07.30 am today - but no email update on receipt yet ...

Wouldnt surely be that hard to use the Website to allow us to track repairs ?

Mind you, its still showing my 2019 Orders as 'Processing' .... so maybe not !
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

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tikkathree
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by tikkathree »

There's quite a history of the customer-facing Account screen behaving more like an afterthought at times than simply being a data subset from a fully functional operations/trading package so, yes, you're right.
C60 MKI COSC black,
C60 Trident 300 white,
C60 MKII Day Date LE white, C60 Trident Pro 600 COSC LE SH21, C60 Trident Pro 600 ACAN,
C6 Kingfisher black,
C60 Kingfisher,
C600 Tritech x 3,
C65 Anthropocene.

meinberg
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by meinberg »

Hopefully we can look forward to an enhanced eCommerce experience:

https://tryzens.com/news/christopher-ward-partnership/

No mention of tracking repairs, but I hope that is something of a trivial issue going forward as I assume QC is much improved.
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by jtc »

meinberg wrote:
Fri Jan 31, 2020 5:36 pm
Hopefully we can look forward to an enhanced eCommerce experience:

https://tryzens.com/news/christopher-ward-partnership/

No mention of tracking repairs, but I hope that is something of a trivial issue going forward as I assume QC is much improved.
I hope they don't use Tryzens for their English language skills ...
Launch of a new digital eCommerce platform is set to enhance Christopher Ward’s online experience and produce a website that refelects the premium quality and attractiveness of their watches and can support its aims to grow its customer base both regionally and globally.
Jon

Sales Corner Feedback

CW | Tudor | Tag Heuer | Omega | Halios | Oris | Seiko | Casio

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Laird
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by Laird »

Interesting presentation of a 'Warranty Repair' Order ..

Item Sku Qty Subtotal
S & R: Watch-head SRC7042CCHGB1926MK2-SAV-HEAD-SAV-STRAP 1 £165.00
Head
1 x SAV Generic Head £0.00 SAV-HEAD
Straps
1 x SAV Generic Strap £0.00 SAV-STRAP

Repair

REP CWC00Q2
REP CWC00Q2 1
Subtotal £137.50
Discount (S&RUW19) £165.00
Postage & Packing £0.00
VAT £27.50
Grand Total £0.00
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

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tikkathree
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by tikkathree »

Laird wrote:
Wed Feb 05, 2020 6:17 pm
Interesting presentation of a 'Warranty Repair' Order ..

Item Sku Qty Subtotal
S & R: Watch-head SRC7042CCHGB1926MK2-SAV-HEAD-SAV-STRAP 1 £165.00
Head
1 x SAV Generic Head £0.00 SAV-HEAD
Straps
1 x SAV Generic Strap £0.00 SAV-STRAP

Repair

REP CWC00Q2
REP CWC00Q2 1
Subtotal £137.50
Discount (S&RUW19) £165.00
Postage & Packing £0.00
VAT £27.50
Grand Total £0.00

Oh my days. I'm rather hoping that was all automatically generated and was not in the mould of "Sorry team I can't deal with new enquiries, I'm busy raising this zero invoice."
C60 MKI COSC black,
C60 Trident 300 white,
C60 MKII Day Date LE white, C60 Trident Pro 600 COSC LE SH21, C60 Trident Pro 600 ACAN,
C6 Kingfisher black,
C60 Kingfisher,
C600 Tritech x 3,
C65 Anthropocene.

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Re: Christopher Ward Website - & 'MyAccount' ....

Post by Tomo1971 »

Laird wrote:
Fri Jan 31, 2020 4:14 pm

Mind you, its still showing my 2019 Orders as 'Processing' .... so maybe not !
Yeah! My first purchase is down as order complete, my second, that I received and since sold is still down as processing - wonder if I can cancel it for a refund.....hmmmm.....

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MiniMpi
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by MiniMpi »

It's generally down to how you paid, if by PayPal it will always say Processing etc.
Ferg

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Laird
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by Laird »

Yes, have seen before that PayPal Orders stay 'pending' - but I have a couple of old 'Direct' Orders that still show pending too ...

Anyways, I was offline yesterday and now I see that the Repair Order is actually newly shown in 'My Account' - so pleased that it may well be trackable more easily now ....

I believe CWL are currently quoting 8-10 weeks.....
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

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MiniMpi
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Re: Christopher Ward Website - & 'MyAccount' ....

Post by MiniMpi »

Good to hear ^^^
Ferg

22 CW watches and a 1934 Rolex 912 'Tank'.

Check out my Instagram @minimpi610

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