When will I get my watch?
When will I get my watch?
I ordered and paid for a watch from CW clearance last week. Received my confirmation email and nothing since. I have emailed them with no response, how long does it usually take to get the watch?
- scooter
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Re: When will I get my watch?
Why not ring them tomorrow?
scooter
scooter
#1 scooter blue 2012 FLE (50 made)
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Re: When will I get my watch?
I ordered one, but credit card not yet charged until despatch. Nothing as yet other than email confirmation.
Did you pay via PayPal, if so, then payment is taken immediately on order.
Basically, I'm for anything that gets you through the night. Be it prayer, tranquilizers or a bottle of Jack Daniels, Frank Sinatra
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
Re: When will I get my watch?
Paid by PayPal. Checked payment taken immediately.TheBeatles wrote: ↑Wed Oct 30, 2019 6:52 amI ordered one, but credit card not yet charged until despatch. Nothing as yet other than email confirmation.
Did you pay via PayPal, if so, then payment is taken immediately on order.
- scooter
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Re: When will I get my watch?
I've just rung them (as an experiment) and got through within 40 seconds.
Maybe now's a good time to ring.
scooter
#1 scooter blue 2012 FLE (50 made)
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Re: When will I get my watch?
That's the system.Gasman wrote:Paid by PayPal. Checked payment taken immediately.TheBeatles wrote: ↑Wed Oct 30, 2019 6:52 amI ordered one, but credit card not yet charged until despatch. Nothing as yet other than email confirmation.
Did you pay via PayPal, if so, then payment is taken immediately on order.
PayPal - payment taken immediately. Dispatch in due course.
Credit / Debit card - authorisation put against card on order, but payment only taken upon dispatch.
Guy
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In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
- Bahnstormer_vRS
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Re: When will I get my watch?
To answer your principal question, from anecdotal evidence on here and the CWE group, dispatch for a standard order i.e. not next day, seems to be taking 5 - 10 working days.Gasman wrote:I ordered and paid for a watch from CW clearance last week. Received my confirmation email and nothing since. I have emailed them with no response, how long does it usually take to get the watch?
Guy
Sent from my Xperia XZ Premium using Tapatalk
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
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Re: When will I get my watch?
I suffered from a moment of madness and bought a Trident Elite on the 11th - it arrived yesterday. No updates, no phone calls, just slow - and faulty.
Current collection incl Citizen, G-Shock, Rolex, Seiko, Sinn & Tag.
Chris
Chris
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Re: When will I get my watch?
I have received a watch from our upside down friend Gary in less time than this! There is absolutely no excuse for this. I have bought comfortably over a zillion watches and as far as I recall they are all despatched same day or next day. The only watches when this has not happened have been from (yes you guessed it) CW.
Come on chaps, sort it out. You are making even the easy stuff look difficult!
Come on chaps, sort it out. You are making even the easy stuff look difficult!
Cheers now, Paul
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Re: When will I get my watch?
I ordered a C65 Black and Gold by phone this morning. Whilst I was talking to Katie, I could hear another CW CS person taking an order in the background. She clearly stated, to that other customer, that the current despatch time was two weeks. So Guy's statement above, derived from practical experience is what is now being stated directly to customers.
On a side note...
CW seem to use despatch whilst my American colleagues would use dispatch.
http://www.differencebetween.net/langua ... -dispatch/
Personally if the OED says that despatch is correct then that's what I'm going with.
On a side note...
CW seem to use despatch whilst my American colleagues would use dispatch.
http://www.differencebetween.net/langua ... -dispatch/
Personally if the OED says that despatch is correct then that's what I'm going with.
Mark
Bremont, Casio, Citizen, Christopher Ward, Chronotechna, Mido, Omega and Oris
Bremont, Casio, Citizen, Christopher Ward, Chronotechna, Mido, Omega and Oris
Re: When will I get my watch?
I’ve ordered a new hybrid strap last week and a c65 in the sale Monday night .
If you email order@christopherward I dont get a response. But I’m now trying customer@ as I think that’s a monitored.
Cheers
If you email order@christopherward I dont get a response. But I’m now trying customer@ as I think that’s a monitored.
Cheers
Where no counsel is the people fall but in a multitude of counsellors there is safety
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Instagram @tophstewart
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Re: When will I get my watch?
My latest order has been 28 days, yes that’s 4 weeks, and has .. still .. not .. shipped. I’m starting to run out of patience.
On the plus side, I did receive notification that my Dartmouth has been shipped...
On the plus side, I did receive notification that my Dartmouth has been shipped...
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Omega Ω 11xSpeedy+14xSeamaster+4xConnie+DeVille
Cartier+2xPanerai+2xFarer+2xOris+Sinn+11xSeiko+ManyVintage
B&R+Halios+5xVisitor+TagH+6xTissot+2xZelos+4xCertina+more
Family12xCW+2xΩ+Cartier
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Re: When will I get my watch?
I agree, I too received a watch from Gary in less than a week. Plus when buying in a sale from other sites the delivery is still very often next day.stefs wrote: ↑Wed Oct 30, 2019 11:14 am I have received a watch from our upside down friend Gary in less time than this! There is absolutely no excuse for this. I have bought comfortably over a zillion watches and as far as I recall they are all despatched same day or next day. The only watches when this has not happened have been from (yes you guessed it) CW.
Come on chaps, sort it out. You are making even the easy stuff look difficult!
I ordered a sale Seiko for my wife, obviously NOS as battery wasn’t working. Rang up, guy said he’d check another, put a new battery in (just in cases). Sent same day, with returns packaging for other one. So that’s 2 watches sent and delivered in less time than I get despatch notification from CW. That’s CS for you.
Not too bothered about when I get my CW as it was a bit of an impulse buy, but it really is too much sometimes. Not even sure they’re embarrassed about poor CS etc anymore.
It’s a bit like watching Newcastle under Steve Bruce, dire and not much prospect of an improvement.
Basically, I'm for anything that gets you through the night. Be it prayer, tranquilizers or a bottle of Jack Daniels, Frank Sinatra
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
All You Need Is Love, The Beatles
Too much of anything is bad. But too much of good whiskey is barely enough, Mark Twain
Re: When will I get my watch?
Hello,
Chiming in with a first post in this forum. Ordered my C60 Trident (my first automatic watch!) on 16th, sent them an e-mail on 22nd asking what's the hold up. They answered that they are having delays and would despatch next week (this week). However, I expressed my disappointment on the morning of 24th via e-mail and received my watch next day. I guess being a tough customer helps at times.
Chiming in with a first post in this forum. Ordered my C60 Trident (my first automatic watch!) on 16th, sent them an e-mail on 22nd asking what's the hold up. They answered that they are having delays and would despatch next week (this week). However, I expressed my disappointment on the morning of 24th via e-mail and received my watch next day. I guess being a tough customer helps at times.
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