The original quote was very odd. She invited me to give her PayPal details or stop by with a credit card to pay, but offered no invoice/details of the work needed. I asked 20 questions and then it was radio silence for two weeks.Mikkei4 wrote: ↑Fri Jun 28, 2019 10:59 pmIt's great that CW have decided to repair your watch under warranty. However in general terms it follows the worrying pattern that somebody in CW quoted £365 virtually immediately then somebody else decides they can do without getting £365 from you.Bungle-ator wrote: ↑Fri Jun 28, 2019 8:18 pm It took all day but I finally got a status update at 18:40. Bizzarely, I'm told that the watch is being repaired under warranty. I'm not complaining, but I did admit on the returns form that it stopped after I dropped it. I did expect to pay for a repair. Bearing in mind I was already told 2 hours after dropping it off that it would cost me £365. A 6-8 week wait has been advised, which seems perfectly acceptable to me.
Good news for you though.
CW Customer Service - Time to give Up
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Re: CW Customer Service - Time to give Up
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Re: CW Customer Service - Time to give Up
That’s what happened to mine.G1DRP wrote: ↑Fri Jun 28, 2019 10:39 pm No, it didn’t mark the case at all, or my wrist for that matter. Apparently it broke one of the screws that holds the movement in place. They want £15 for the screw and £15 to cover the labour. I hope they don’t mark the case back when they repair it, because they’ll be getting it back again if they do.
Was away 8 weeks and came back with 2 tool marks. One on the side of the case and one on the back. Admittedly you had to look hard but I noticed them.
Sorry, not what you wanna hear. Hope your’s is ok.
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Re: CW Customer Service - Time to give Up
The correct answer is to post on the forum that you are going to show up at CW Towers. You should have an offer of a warranty repair within 24 hours.
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Re: CW Customer Service - Time to give Up
I told them I was coming round in an email not in here. It's only a 20 yard detour on my way home from the bookies
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Re: CW Customer Service - Time to give Up
Do they do CW odds?Bungle-ator wrote: ↑Sat Jun 29, 2019 10:59 am It's only a 20 yard detour on my way home from the bookies
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Re: CW Customer Service - Time to give Up
Not on getting a watch back from servicejtc wrote: ↑Sat Jun 29, 2019 11:16 amDo they do CW odds?Bungle-ator wrote: ↑Sat Jun 29, 2019 10:59 am It's only a 20 yard detour on my way home from the bookies
Re: CW Customer Service - Time to give Up
I hope CW management and staff quickly identify the root-causes of those issues and resolves them, so that reoccurrences are not likely. I need to send my two year old C8 Flyer back for servicing. I can hear its rotor turning; before, I didn't.
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Re: CW Customer Service - Time to give Up
Well,
Watch is back on my wrist. Looking good.
No Mark's or damaged found with it.
In fact very pleased so far. Even sent a new Cleaning cloth with it.
Watch is back on my wrist. Looking good.
No Mark's or damaged found with it.
In fact very pleased so far. Even sent a new Cleaning cloth with it.
Life is always full of surprises
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C60 - 300 Green, C65 Sandhurst; 1962 9ct Omega Auto; Tudor Black Bay GMT; Tag Heuer Monza; Omega Aqua Terra Blue; Rolex Explorer 114270
Re: CW Customer Service - Time to give Up
Glad it all worked out well in the end.
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Re: CW Customer Service - Time to give Up
All's well that ends well.
Let's hope that's the harbinger for back to first rate service.
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Re: CW Customer Service - Time to give Up
Glad all is well.
Hopefully no more problems and many years on the wrist.
Hopefully no more problems and many years on the wrist.
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Re: CW Customer Service - Time to give Up
My Seiko SARB033 came back from a repair of a faulty movement with a scratch on the dial and smudges on the crystal. Sloppy sloppy work. Not an excuse for CW, but as others said bad service is quite common unfortunately.Essex Paul wrote: ↑Sat Jun 29, 2019 12:59 amThat’s what happened to mine.G1DRP wrote: ↑Fri Jun 28, 2019 10:39 pm No, it didn’t mark the case at all, or my wrist for that matter. Apparently it broke one of the screws that holds the movement in place. They want £15 for the screw and £15 to cover the labour. I hope they don’t mark the case back when they repair it, because they’ll be getting it back again if they do.
Was away 8 weeks and came back with 2 tool marks. One on the side of the case and one on the back. Admittedly you had to look hard but I noticed them.
Sorry, not what you wanna hear. Hope your’s is ok.
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