Abysmal Service from Christopher Ward
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Abysmal Service from Christopher Ward
Hi All,
Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!
I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!
I'll leave it at that so that you can draw your own conclusions.
Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!
I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!
I'll leave it at that so that you can draw your own conclusions.
Cheers,
Ian
Ian
Re: Abysmal Service from Christopher Ward
How long will this post stay up! CW best watches and best customer service period!
Just ask them.
Just ask them.
Re: Abysmal Service from Christopher Ward
Another tale of woe it seems. It would be good to explain or else the in-denial fan boys on here will accuse you of just making it up.
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Re: Abysmal Service from Christopher Ward
Do you have a copy of "How To Make Friends For Dummies?"
Which page has the part that says 'call 'em names, that'll win 'em over?
Serious question.
Steve.
Re: Abysmal Service from Christopher Ward
I think it would be helpful if the OP would elaborate as it is impossible to draw any conclusions from the initial post.
Paul
Paul
The older I get the better I used to be
Trident Pro White / Blue
C4
Omega Speedmaster II LE
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Trident Pro White / Blue
C4
Omega Speedmaster II LE
Omega Speedmaster II original-ish
Trident Pro Black/Blue
C70 VW4
C65 LE
C7 MK 1
Scurfa Diver One
Steinhart Ocean One 39
Re: Abysmal Service from Christopher Ward
Even Rolex & Patek have issues sometimes, nobody is perfect all the time.G1DRP wrote: ↑Fri Jun 28, 2019 3:12 pm Hi All,
Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!
I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!
I'll leave it at that so that you can draw your own conclusions.
Have you tried phoning them?
There are a lot of very satisfied customers as well, but if you have issues I can fully understand your frustration.
I hope it gets sorted soon.
Panerai Luminor GMT.
Omega Speedmaster Professional.
Tudor Pepsi GMT.
Tudor Harrods BB
Bremont ALT1 World Timer
C60 Trident MK3 GMT.
C60 Trident MK3 Tide.
Omega Speedmaster Professional.
Tudor Pepsi GMT.
Tudor Harrods BB
Bremont ALT1 World Timer
C60 Trident MK3 GMT.
C60 Trident MK3 Tide.
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Re: Abysmal Service from Christopher Ward
Exactly. "I'm not going into details" means this thread is completely worthless.
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Re: Abysmal Service from Christopher Ward
Agreed, informs us nothing. Slagging off operation?sproughton wrote: ↑Sat Jun 29, 2019 6:07 pmExactly. "I'm not going into details" means this thread is completely worthless.
"There is no beginning to enlightenment and no end to training" - Dogen Zenji (1200-1253)
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Re: Abysmal Service from Christopher Ward
I’ve put a review on TrustPilot, please refer to that.
Cheers,
Ian
Ian
Re: Abysmal Service from Christopher Ward
Any danger of letting us know who you are on trust pilot???????G1DRP wrote:I’ve put a review on TrustPilot, please refer to that.
Sent from my Redmi Note 6 Pro using Tapatalk
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Re: Abysmal Service from Christopher Ward
Good man. Intrigued to see if this is another of the seemingly common theme of errors that seem to have cropped up recently.
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Re: Abysmal Service from Christopher Ward
Well without the background story you instantly lost any sympathy I might have had for you. There is a way to vent your frustration in a forum and that is not it.G1DRP wrote: ↑Fri Jun 28, 2019 3:12 pm Hi All,
Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!
I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!
I'll leave it at that so that you can draw your own conclusions.
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Re: Abysmal Service from Christopher Ward
Pointless posting on here without an explanation.
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Re: Abysmal Service from Christopher Ward
As the OP clearly can't be bothered to expand on his rant I decided to take 30 seconds out of my day to do it for him!
Absolutely ABYSMAL!
Okay I banged my £1,700 watch on a door frame, which is totally my fault. The movement survived but one of the screws that secures the movement to the case broke. This was in December 2018 and they STILL have my watch!
Now, the ETA 7750 is shock resistant, so why don't they make sure that the ancillary parts are too? Anyway, I've agreed to pay £30 to get it fixed, but I was sent an invoice for £90!!! Should have been repaired as a gesture of good will, in my opinion as I was totally honest with them from the start.
They also didn't ship the watch when they said they would, after purchasing it. I was told I'd get a £10 refund, on the cost of the shipping, but I never did.
Once you've bought a watch from them and they have your money, they couldn't give a s**t!
Absolutely ABYSMAL!
Okay I banged my £1,700 watch on a door frame, which is totally my fault. The movement survived but one of the screws that secures the movement to the case broke. This was in December 2018 and they STILL have my watch!
Now, the ETA 7750 is shock resistant, so why don't they make sure that the ancillary parts are too? Anyway, I've agreed to pay £30 to get it fixed, but I was sent an invoice for £90!!! Should have been repaired as a gesture of good will, in my opinion as I was totally honest with them from the start.
They also didn't ship the watch when they said they would, after purchasing it. I was told I'd get a £10 refund, on the cost of the shipping, but I never did.
Once you've bought a watch from them and they have your money, they couldn't give a s**t!
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