I see so many comments about customer service that I thought I’d share some thoughts on my recent visit.
I was collecting my C8 Power Reserve that had been in for a re-casing due to a couple of small scratches.
The reasons why it required the repair were nothing to do with CW (or me) but had left me with a bit of a negative feeling about the watch - a great shame as it really is a wonderful thing.
I won’t go into all the details here but Scott was so considerate and helpful and his actions completely changed my mood and feeling about it.
Declan also took some time out to show me some of the new Trident range even though it was an unscheduled appointment and Kyran popped in to say hello as well because he was the person who originally arranged things and had put aside something else for me.
I walked out of the showroom with a big smile on my face and sure in the knowledge that I’d be back to buy something else another day.
You can’t buy the sort of customer loyalty this kind of treatment delivers and I’m sitting here writing this and smiling at my C8 instead of having a gnawing feeling of discontent
More great service from CW support!
More great service from CW support!
About 6 Christopher Wards, Omega, Tudor, Halios, Breitling, Bremont, Rado, TAG Heuer, Nomos, Hamilton, Sternglas
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- Senior Forumgod
- Posts: 2391
- Joined: Wed Apr 22, 2015 11:07 pm
- CW-watches: 10
- Location: New Jersey
Re: More great service from CW support!
Thanks for posting a good experience with CW customer service. I've never had any issues either. I'm glad you like your C8 PR a but more now.
Mark
Bremont, Casio, Citizen, Christopher Ward, Chronotechna, Mido, Omega and Oris
Bremont, Casio, Citizen, Christopher Ward, Chronotechna, Mido, Omega and Oris
- Bahnstormer_vRS
- Moderator
- Posts: 35165
- Joined: Thu Sep 06, 2012 3:06 pm
- CW-watches: 34
- LE-three: 1
- LE-foura: 1
- LE-fourb: 1
- LE-six: 1
- Location: Hertfordshire, UK
Re: More great service from CW support!
Always good to hear the happy and extremely satisfied side of CW Customer Support.
Top notch.
Guy
Top notch.
Guy
In small proportions, we just beautie see:
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: More great service from CW support!
Glad to hear about your positive experience with CW customer services.
Panerai Luminor GMT.
Omega Speedmaster Professional.
Tudor Pepsi GMT.
Tudor Harrods BB
Bremont ALT1 World Timer
C60 Trident MK3 GMT.
C60 Trident MK3 Tide.
Omega Speedmaster Professional.
Tudor Pepsi GMT.
Tudor Harrods BB
Bremont ALT1 World Timer
C60 Trident MK3 GMT.
C60 Trident MK3 Tide.
- Amor Vincit Omnia
- Moderator
- Posts: 33795
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: More great service from CW support!
Great to hear. Positive reviews always make good reading!
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
- Thermexman
- Trusted Seller
- Posts: 6225
- Joined: Thu Oct 27, 2016 6:40 am
- CW-watches: 4
- Location: South West UK
Re: More great service from CW support!
Great to hear the positives, too many seem to focus on the negatives.
Hats off and kudos to all involved and enjoy your new watch,
C
Hats off and kudos to all involved and enjoy your new watch,
C
CW Watches - Malvern, Dartmouth, Lympstone, Sandhurst, Elite 1000, c60 300 Quartz.
Recently started hand making most of the leather straps you’ll see on my watches, happy to consider bespoke order for forum members.
Recently started hand making most of the leather straps you’ll see on my watches, happy to consider bespoke order for forum members.
- H0rati0
- Senior Forumgod
- Posts: 2314
- Joined: Wed Jun 27, 2018 7:49 am
- CW-watches: 4
- Location: Alpenvorland
Re: More great service from CW support!
I can really feel for you getting your C8PR back and up to (high) standard, I would not want to be without mine - truly an outstanding watch.
Result
Result
"There is no beginning to enlightenment and no end to training" - Dogen Zenji (1200-1253)
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- Newbie
- Posts: 6
- Joined: Sun May 05, 2019 11:54 pm
Re: More great service from CW support!
That's a beautiful watch! Also, I've heard nothing but good things about CW customer support; one of the things that's drawing me to the brand.
- Thegreyman
- Trusted Seller
- Posts: 12066
- Joined: Sat May 21, 2016 3:45 pm
- CW-watches: 6
- Location: Edinburgh
Re: More great service from CW support!
Good to read this story, I've had dealings with Scott in the past too and he has always been very helpful.
Patrick
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
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