winding problem
winding problem
hello, so I have a problem with the winding of my C5 malvern automatik MKII, it works only 2 or 3 turns and made an "click click" unusual after, I'm sure it does not go back the mechanism because I have left on a table without using it and it stopped after 10h.
I sent a message to the sav but waiting for their response I wanted to know if someone had already had this problem.
I put in video link or we hear the unusual noise.
https://youtu.be/FDsFkrXbjMM
I'm French sorry for the translation
I sent a message to the sav but waiting for their response I wanted to know if someone had already had this problem.
I put in video link or we hear the unusual noise.
https://youtu.be/FDsFkrXbjMM
I'm French sorry for the translation
- Amor Vincit Omnia
- Moderator
- Posts: 33798
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: winding problem
Il est évident que vous avez un problème. La montre est-elle nouvelle, ou sinon vous l’avez depuis combien de temps ?
En tout cas, vous avez eu raison de prévenir les gens à CW.
En tout cas, vous avez eu raison de prévenir les gens à CW.
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
- Thegreyman
- Trusted Seller
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- Joined: Sat May 21, 2016 3:45 pm
- CW-watches: 6
- Location: Edinburgh
Re: winding problem
Vous avez la garantie 60/60 (5 ans). Vous pouvez renvoyer la montre à CW pour une réparation sous garantie.
Patrick
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
Re: winding problem
Je vous tiendrai informé de la réponse de CW mais je ne m’inquietes pas beaucoup les retours client suite à des problèmes sont plutôt positifs.
- Amor Vincit Omnia
- Moderator
- Posts: 33798
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: winding problem
Thought those who didn’t follow that: OP will keep us informed of progress but isn’t too worried as feedback about returns is generally very positive.
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
- MiniMpi
- Trusted Seller
- Posts: 37684
- Joined: Sun Apr 10, 2011 9:56 am
- CW-watches: 17
- Location: Cork, Ireland
Re: winding problem
Hello, I see that in some cases CW takes a long time to answer the emails, according to you from how many working days must I renew my request?
I made a request for service and repair on Monday early afternoon.
I made a request for service and repair on Monday early afternoon.
-
- Senior Guru
- Posts: 550
- Joined: Fri Jul 21, 2017 7:19 pm
- CW-watches: 4
Re: winding problem
You should have had an email response by now, maybe only saying something like "Thank you for your email, we will send a returns pack to you". If you have not heard by end of tomorrow morning I would contact them again.
Alternative direct email addresses -
robert.austin@christopherward.co.uk
katie.howard@christopherward.co.uk
They seem to be taking a few days to respond to emails at the moment. Sorry that I've not been able to write this in French.
Re: winding problem
I take care of translate with google do not worry, I received immediately after my request a confirmation of receipt "standard" sent automatically.
I will wait until Friday before sending them an email to one of the addresses you quoted
I will wait until Friday before sending them an email to one of the addresses you quoted
- Amor Vincit Omnia
- Moderator
- Posts: 33798
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: winding problem
Si vous avez besoin de la traduction avant d’envoyer votre e-mail, envoyez-moi le texte français par message privé. J’y répondrai.
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Re: winding problem
I got an answer from Katie Howard who told me
ask my address if I understood correctly.
Please let me know your address and I can get returns instructions sent to you and get the watch back her eand get this issue resolved as soon as possible.
ask my address if I understood correctly.
Please let me know your address and I can get returns instructions sent to you and get the watch back her eand get this issue resolved as soon as possible.
- Amor Vincit Omnia
- Moderator
- Posts: 33798
- Joined: Sat Jun 11, 2011 7:34 pm
- CW-watches: 4
- Location: Norfolk, UK
Re: winding problem
« Prière de me donner votre adresse afin que je puisse vous envoyer les instructions pour le retour de la montre. Ainsi pourra-t-on résoudre ce problème aussi vite que possible. »
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Re: winding problem
the watch has finally been analyzed, more than waiting for its return
Thank you for your patience.
I am just updating you to let you know that the initial inspection of the watch has been completed. The watch repair is covered under the warranty and will be back on your wrist within the next 5-6 weeks.
I am aware that the process is taking a while, we are working hard to improve our aftersales care to you hence the slight changes. When the watch has had its repair you will receive an Back to Customer invoice (at zero charge) this means that the repair has been competed and the watch is going to the Quality Control department. When it has passed the watch is sent down to our Dispatch Team and there it will be scanned out. Once scanned you will receive an email with tracking information.
When you receive the watch back you will be given a Tech Report, this will explain what the issue was with the watch and what we did to repair it.
If you have any questions or queries please email me back personally.
Thank you for your patience.
I am just updating you to let you know that the initial inspection of the watch has been completed. The watch repair is covered under the warranty and will be back on your wrist within the next 5-6 weeks.
I am aware that the process is taking a while, we are working hard to improve our aftersales care to you hence the slight changes. When the watch has had its repair you will receive an Back to Customer invoice (at zero charge) this means that the repair has been competed and the watch is going to the Quality Control department. When it has passed the watch is sent down to our Dispatch Team and there it will be scanned out. Once scanned you will receive an email with tracking information.
When you receive the watch back you will be given a Tech Report, this will explain what the issue was with the watch and what we did to repair it.
If you have any questions or queries please email me back personally.
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