New Purchase-Is This Acceptable?
New Purchase-Is This Acceptable?
Excited to receive my C8 UTC Worldtimer today, purchased in the recent CW sale. However it was sent with a black strap and not the camel coloured one I ordered. Kudos to CW customer service they are now sending me the correct strap and as a good will gesture will let me keep the other with their compliments.
Great Service.
Now this is my problem: Upon closer inspection after removing its dial film, I find what appears to be a tiny blob of super luminover on the dial inside the glass crystal, near the date display at 3 o’clock. You definitely can see it especially when you know it’s there, I also looked at it with my magnifying loupe which attests to the lume material . Below is the best pic I can get with my camera.
Seeing as CW have been very helpful I am reluctant to complain further, however I know this is there and should not be on a premium over a grand watch. Your opinions great fully anticipated.
Sent from my iPad using Tapatalk
Great Service.
Now this is my problem: Upon closer inspection after removing its dial film, I find what appears to be a tiny blob of super luminover on the dial inside the glass crystal, near the date display at 3 o’clock. You definitely can see it especially when you know it’s there, I also looked at it with my magnifying loupe which attests to the lume material . Below is the best pic I can get with my camera.
Seeing as CW have been very helpful I am reluctant to complain further, however I know this is there and should not be on a premium over a grand watch. Your opinions great fully anticipated.
Sent from my iPad using Tapatalk
C60 Trident Bronze Pro 600
C65 Trident GMT.
Tag Heuer McLaren .
Tissot Classic T Touch.
Seiko Starfish.
C65 Trident GMT.
Tag Heuer McLaren .
Tissot Classic T Touch.
Seiko Starfish.
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- Trusted Seller
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Re: New Purchase-Is This Acceptable?
Nope, send it back and ask for it to be fixed or replaced.
Current collection incl Citizen, G-Shock, Rolex, Seiko, Sinn & Tag.
Chris
Chris
Re: New Purchase-Is This Acceptable?
No, of course it’s not acceptable.
Neil
Neil
Other watch forums of interest:
TZ-UK
TZ-UK
- Thunder1
- Senior Forumgod
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Re: New Purchase-Is This Acceptable?
Agreed..send it back..
Ebels are a lot like women that lack a lowcut dress that zips up the side..neither gets the love that they deserve..
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- Senior Forumgod
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- Expert
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Re: New Purchase-Is This Acceptable?
Aligned with sentiment that that needs to be remedied. First place I look each time !
Small collection of timepieces that I enjoy
- Ddavidsonmd
- Senior Guru
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Re: New Purchase-Is This Acceptable?
CW will set it right if you give them a chance. Send them a photo in an email and see what they say. Good luck
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Sent from my iPhone using Tapatalk
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Michael
Michael
- TigerChris
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Re: New Purchase-Is This Acceptable?
I'm with the majority with this one, needs sorting out. I'm sure that CW will rectify it without ant problem though
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- Senior Forumgod
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Re: New Purchase-Is This Acceptable?
Yep CW will definitely remedy, either fixing the dial or replacing the watch.
It does shine a rather awkward light on their order correctness/checking process again though.
It does shine a rather awkward light on their order correctness/checking process again though.
Re: New Purchase-Is This Acceptable?
It is a little worrying that the watch must have been through a few quality checks already before it's accepted as a stock item. If it hasn't why not?
But as everybody has said CW will remedy the problem.
But as everybody has said CW will remedy the problem.
- Thermexman
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Re: New Purchase-Is This Acceptable?
At least you’ll be able to show off the fault in the dark, should you ever need to!
Steve.
- StrapMeister
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Re: New Purchase-Is This Acceptable?
Agree with others...NO it is NOT acceptable
I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
Couldn't fault Customer Services as they refunded me straight away
I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
Couldn't fault Customer Services as they refunded me straight away
- Thegreyman
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Re: New Purchase-Is This Acceptable?
Red paintStrapMeister wrote: ↑Thu Jan 10, 2019 7:25 pm I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
Patrick
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
- StrapMeister
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Re: New Purchase-Is This Acceptable?
Yep...weird oneThegreyman wrote: ↑Thu Jan 10, 2019 8:32 pmRed paintStrapMeister wrote: ↑Thu Jan 10, 2019 7:25 pm I had a C60 Ombre that had, under close inspection, a spot of red paint under the glass and that got sent back straight away.
(unfortunately I've deleted the pics)
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