NEW - Trust Pilot review
- DISJT
- Senior Forumgod
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NEW - Trust Pilot review
Just received the attached email.
Seems CW are being proactive, strange timing considering their recent sales / website crashes but a positive move for any company i'd say.
Seems CW are being proactive, strange timing considering their recent sales / website crashes but a positive move for any company i'd say.
CHRIS
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Re: NEW - Trust Pilot review
Yep I got the same email today ... didn’t realize this was new though, since this was my first purchase.
CW C60 SH21 | C9 5 Day | C65 MkI | Ω Speedy Pro
Oris Aquis Date | Tissot Couturier Day/Date
Orient Mako II USA | Ray II | G-Shock GD350-1B
Wrist 7.25"
Oris Aquis Date | Tissot Couturier Day/Date
Orient Mako II USA | Ray II | G-Shock GD350-1B
Wrist 7.25"
- Thermexman
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Re: NEW - Trust Pilot review
I’ve just had one for the first time after, approx eight purchases. So I guess it’s a new direction. It will allow them to gauge feedback from the larger audience rather, than just the people on here?
Steve.
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Re: NEW - Trust Pilot review
Very interesting. It does cost to enter Trust Pilot. Encouraging that they are serious about it, although I would have thought there is plenty of feedback on this forum that they could act upon.
Key will be whether the feedback on Trust Pilot is listened to and acted upon. A brave move!
Key will be whether the feedback on Trust Pilot is listened to and acted upon. A brave move!
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- Senior Forumgod
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Re: NEW - Trust Pilot review
Interesting that a lot of feedback seems to be from overseas. Mostly good feedback so far, which is encouraging. Some wildly positive smoke blowing too
https://uk.trustpilot.com/review/www.ch ... ward.co.uk
https://uk.trustpilot.com/review/www.ch ... ward.co.uk
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- Senior Forumgod
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Re: NEW - Trust Pilot review
Thought I'd revisit this. Seems the wider customer base are experiencing the same problems this forum has highlighted time and time again. Filtered to remove 4&5 star reviews:
https://uk.trustpilot.com/review/www.ch ... =2&stars=3
I do hope CW are investing in improvements to customer service, which they were once known for excellence.
https://uk.trustpilot.com/review/www.ch ... =2&stars=3
I do hope CW are investing in improvements to customer service, which they were once known for excellence.
- Amor Vincit Omnia
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Re: NEW - Trust Pilot review
Victor Meldrew moment approaching.
Am I the only one who HATES this constant flurry of requests for online feedback? Every time you go on an aeroplane, stay in a hotel, buy a packet of peanuts or go for a pee somebody wants you to fill in a 10 minute questionnaire about your experience. Guess who doesn’t do them?
When I buy something in a store like Marks and Sparks or Debenhams I have a standard line:
“I would like a bag please, I don’t want the hanger, I’m paying by cash, I don’t want a store card and you are not having my email address!"
Am I the only one who HATES this constant flurry of requests for online feedback? Every time you go on an aeroplane, stay in a hotel, buy a packet of peanuts or go for a pee somebody wants you to fill in a 10 minute questionnaire about your experience. Guess who doesn’t do them?
When I buy something in a store like Marks and Sparks or Debenhams I have a standard line:
“I would like a bag please, I don’t want the hanger, I’m paying by cash, I don’t want a store card and you are not having my email address!"
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
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Re: NEW - Trust Pilot review
^^^ hear hear
I don't mind pressing one of those coloured button panels to rate my "toilet experience" though
I don't mind pressing one of those coloured button panels to rate my "toilet experience" though
Ryan
- TigerChris
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Re: NEW - Trust Pilot review
I’m with Steve on this one, funnily enough i was having the exact same conversation with someone yesterday.
- Thegreyman
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Re: NEW - Trust Pilot review
Absolutely, it's a barrage of these requests, I ignore them all.Amor Vincit Omnia wrote: Am I the only one who HATES this constant flurry of requests for online feedback? Every time you go on an aeroplane, stay in a hotel, buy a packet of peanuts or go for a pee somebody wants you to fill in a 10 minute questionnaire about your experience. Guess who doesn’t do them?
....and yes I know I am a size medium, and no I do not want the receipt in the bag..Amor Vincit Omnia wrote: When I buy something in a store like Marks and Sparks or Debenhams I have a standard line:
“I would like a bag please, I don’t want the hanger, I’m paying by cash, I don’t want a store card and you are not having my email address!"
Patrick
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
Re: NEW - Trust Pilot review
^^^^ nor do I want you to fold the receipt in a slapdash manner, as I will then need to refold it to put in my wallet in the neat and precise manner that I like!
Neil
Neil
Other watch forums of interest:
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Re: NEW - Trust Pilot review
Will be interesting to see if this replaces the annual customer questionnaire
- Caller
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Re: NEW - Trust Pilot review
The total's add up to 101%?
Anyway, that's 87% excellent or great, 6% average and 8% poor or bad.
I guess average is not really the experience you want customers to have?
How do companies rate such results?
What's the margin error considering not everyone will respond?
Anyway, that's 87% excellent or great, 6% average and 8% poor or bad.
I guess average is not really the experience you want customers to have?
How do companies rate such results?
What's the margin error considering not everyone will respond?
'Tis me
- Amor Vincit Omnia
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Re: NEW - Trust Pilot review
And just hope you’re not having a senior moment in a lift.StrappedUp wrote:^^^ hear hear
I don't mind pressing one of those coloured button panels to rate my "toilet experience" though
Steve
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
Linguist; retired teacher; pilgrim; apprentice travel writer
Take nothing but pictures, leave nothing but footprints, kill nothing but time
Avoid loud and aggressive persons; they are vexatious to the spirit. (Max Ehrmann)
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Re: NEW - Trust Pilot review
Amor Vincit Omnia wrote:And just hope you’re not having a senior moment in a lift.StrappedUp wrote:^^^ hear hear
I don't mind pressing one of those coloured button panels to rate my "toilet experience" though
Ryan
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