C60 COSC correction notice from CWL
- Kip
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C60 COSC correction notice from CWL
Per the topic Sellita instead ETA in my C60 COSC, that is now into its 22nd page, I thought it better to start a fresh one.
First of all, Thank you to "bendry" for bringing this matter to our attention and that of CWL and Chris. He was the first one notified of the correction options via a phone call from Chris himself.
This is not something that happens everyday and it is certainly not something that CWL is proud of, but accidents do happen. Enough information has been gathered, such as how many watches and who they belong to, to start the correction process.
Fortunately, only a limited quantity of watches/owners has been affected by this error, but those that have will be sent the letter below. This is the letter for my watch.
I thought I had an ETA, but I will choose to keep my watch as is, based on the performance and having found no advantage to ETA over Sellita.
If you have one one of the affected C60 COSC watches you will be getting a letter also. Please let Chris know your intentions.
Enlarge to read.
No cows have been pushed into a ditch to enhance the writing of this post.
First of all, Thank you to "bendry" for bringing this matter to our attention and that of CWL and Chris. He was the first one notified of the correction options via a phone call from Chris himself.
This is not something that happens everyday and it is certainly not something that CWL is proud of, but accidents do happen. Enough information has been gathered, such as how many watches and who they belong to, to start the correction process.
Fortunately, only a limited quantity of watches/owners has been affected by this error, but those that have will be sent the letter below. This is the letter for my watch.
I thought I had an ETA, but I will choose to keep my watch as is, based on the performance and having found no advantage to ETA over Sellita.
If you have one one of the affected C60 COSC watches you will be getting a letter also. Please let Chris know your intentions.
Enlarge to read.
No cows have been pushed into a ditch to enhance the writing of this post.
Kip
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Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
- mabotham
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C60 COSC correction notice from CWL
What % were affected? And why did it happen?
Seems a perfectly acceptable response from Chris.
Sent from my iPhone using Tapatalk
Seems a perfectly acceptable response from Chris.
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- hughesyn
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Re: C60 COSC correction notice from CWL
Good response from Chr.
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Re: C60 COSC correction notice from CWL
Well, the company promised to reply by Wednesday, and have done so on Tuesday.
My wish to be informed has also been granted...in that, if I do not hear, I know I have an Eta.
Thank you CW.
My wish to be informed has also been granted...in that, if I do not hear, I know I have an Eta.
Thank you CW.
Steve
- gwells
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Re: C60 COSC correction notice from CWL
looks like a perfectly well-reasoned response and offer.
the "g" is for Greg...
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- welshlad
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Re: C60 COSC correction notice from CWL
A fine response from Chris.
It would be nice to know how the problem happened and how a similar issue will be prevented in future, but it's understandable if CWL don't want to make those details public. What's important is that they are now contacting customers with an apology and a generous solution.
It would be nice to know how the problem happened and how a similar issue will be prevented in future, but it's understandable if CWL don't want to make those details public. What's important is that they are now contacting customers with an apology and a generous solution.
Prediction is very difficult, especially about the future. - Niels Bohr
Re: C60 COSC correction notice from CWL
The cow is out of the ditch, with a suitable proposed resolution from CW.
Neil
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Re: C60 COSC correction notice from CWL
Well done CWL. Admit the fault then fix and throw in a good will gesture what more can you ask of a company.
Would be interesting to find out why though.
Would be interesting to find out why though.
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Tudor Pelagos :D
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- blowfish89
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Re: C60 COSC correction notice from CWL
Very well done. Enjoy your first free service C60 cosc owners.
Re: C60 COSC correction notice from CWL
perfect - great tone / correct offer - put right or refund / good idea on the apology freebie - for those interested in a COSC movement a service makes a lot of sense and is expensive, so lovely offer.
well done CW
Alasdair
well done CW
Alasdair
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Re: C60 COSC correction notice from CWL
I guess we'll never find out exactly why it happened and that's understandable, but a good response. The offer of a free service Is a nice touch, especially if they do contact the owners directly to remind them
- Cirrus
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Re: C60 COSC correction notice from CWL
Looks fair to me.
I would be interested to know if anyone takes them up on the refund option... and how much the watch then sells for as NN
I would be interested to know if anyone takes them up on the refund option... and how much the watch then sells for as NN
“The church says the earth is flat, but I know that it is round, for I have seen the shadow on the moon, and I have more faith in a shadow than in the church” - Fernão de Magalhães
Re: C60 COSC correction notice from CWL
Well done - and almost exactly as per my suggested response in the COSCgate thread. Good work.
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Re: C60 COSC correction notice from CWL
An appropriate response from the man himself. It's what I've come to expect from the company.
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