Contacting CWL - Forum Members only

News related to Christopher Ward Watches
vealchop
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Re: Contacting CWL - Forum Members only

Post by vealchop »

good info to have thanks.

jocke.j
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Re: Contacting CWL - Forum Members only

Post by jocke.j »

I sent a couple of questions to Chris and Deb and they both answered within 24 hours with really good responses. I have had bad experiences with some other companies regarding customer service earlier so for me its really important that you get a quick and good answer on your questions. So :thumbup: to them both.

crash
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Re: Contacting CWL - Forum Members only

Post by crash »

I'm glad I saw this thread. As a newb, I was wondering how that worked (since I've seen a number of references to contacting Wera directly). Thanks.

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moriarty
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Re: Contacting CWL - Forum Members only

Post by moriarty »

Is Wizziethewiz@christopherward.co.uk still the correct direct e-mail for Wera ?
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alphajet
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Re: Contacting CWL - Forum Members only

Post by alphajet »

moriarty wrote:Is Wizziethewiz@christopherward.co.uk still the correct direct e-mail for Wera ?
Yes it is.
No more Quartz (except when I cannot resist).

williamtv
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Re: Contacting CWL - Forum Members only

Post by williamtv »

+1 on that! I sent an email with a couple questions being new to cw and she emailed back within 24 hours.... And got me 3 cw product catalogues! Kudos!
God Bless!
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Freddy
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Re: Contacting CWL - Forum Members only

Post by Freddy »

This is so helpful, I have had really quick responses from Wera and she seems very helpful :D

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MiniMpi
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Re: Contacting CWL - Forum Members only

Post by MiniMpi »

Wera replied to my email yesterday and again this afternoon....on a Bank Holiday weekend !!!
Great service :)
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Re: Contacting CWL - Forum Members only

Post by wimbouman »

I think that Wera, Chloe and the other CW crew just understand what customer service is all about.
They are amazing !

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Re: Contacting CWL - Forum Members only

Post by craigie »

amleto wrote:sent email Saturday morning - no response/acknowledgment yet. Normal because it was the weekend?
I've contacted and got a speedy response. Thanks for that! :-)

annabanana2
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Re: Contacting CWL - Forum Members only

Post by annabanana2 »

Thanks for the info - I contacted them using the email on the uk website and still haven't heard back so I will try this one.

AndyMac
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Re: Contacting CWL - Forum Members only

Post by AndyMac »

Thanks this is very useful information for a newbie

mbhoward
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Re: Contacting CWL - Forum Members only

Post by mbhoward »

Fantastic idea! Great customer service from CW. :clap:
Matthew

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gatehealing
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Re: Contacting CWL - Forum Members only

Post by gatehealing »

Just found this -- now I'm really diggin into the forum. Are there any other forum only benefits outside of accessing some topics and this email address? I've got 5 watches coming ASAP (hopfully--ordered 1 and it'll arrive next week, 4 others in my basket)

Warmly
Jon

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Re: Contacting CWL - Forum Members only

Post by Zenas »

WIsh I had seen this sooner, although I received a timely response from Wera when I emailed her directly by replying to an earlier email at another one of her addresses.

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