Contacting CWL - Forum Members only

News related to Christopher Ward Watches
User avatar
Kip
The Administrator
The Administrator
Posts: 30993
Joined: Tue Mar 13, 2007 8:45 pm
CW-watches: 146
LE-one: yes
LE-two: yes
LE-three: yes
LE-foura: yes
LE-fourb: yes
LE-five: yes
LE-six: yes
LESeven: yes
Location: New Hampshire, USA

Re: Contacting CWL - Forum Members only

Post by Kip »

amleto wrote:sent email Saturday morning - no response/acknowledgment yet. Normal because it was the weekend?
Wera is away on personal business for a couple weeks. Your email should be forwarded to customer services (they don't work weekends).

If no response try emailing customer services direct.
Kip

"Asylum Administrator"


Visit the CWArchives for everything CW. Historical, specs, manuals and resale. It is all there.
jbrodie90
Newbie
Newbie
Posts: 6
Joined: Tue Apr 10, 2012 2:26 pm

Re: Contacting CWL - Forum Members only

Post by jbrodie90 »

really helpful thanks.
Bernhard
Newbie
Newbie
Posts: 29
Joined: Tue Apr 10, 2012 5:39 pm

Re: Contacting CWL - Forum Members only

Post by Bernhard »

Thanks
Mattylfc
Posts: 4
Joined: Sun Jan 30, 2011 12:54 am

Re: Contacting CWL - Forum Members only

Post by Mattylfc »

thanks
User avatar
Edinburghtyke
Newbie
Newbie
Posts: 26
Joined: Thu Mar 25, 2010 8:16 am

Re: Contacting CWL - Forum Members only

Post by Edinburghtyke »

Thanks, very usefull.
User avatar
MiniMpi
Senior Forumgod
Senior Forumgod
Posts: 34807
Joined: Sun Apr 10, 2011 9:56 am
CW-watches: 21
Location: Cork, Ireland

Re: Contacting CWL - Forum Members only

Post by MiniMpi »

Wera is BEYOND amazing !! :)
We are truly blessed to have her.
Ferg

21 CW watches and a 1934 Rolex 912 'Tank'.

Check out my Instagram @minimpi610
Rookie1986
Senior
Senior
Posts: 170
Joined: Wed Aug 01, 2012 3:00 pm

Re: Contacting CWL - Forum Members only

Post by Rookie1986 »

I've only contacted support once through the address in this thread and my response was very fast, at 02:46 in the morning might I add. If that's not going the extra mile for your job I don't know what is!

Rookie
gatchaman
Junior
Junior
Posts: 31
Joined: Sun Aug 12, 2012 12:08 am

Re: Contacting CWL - Forum Members only

Post by gatchaman »

excited to see another contact, though I had no complaints when Deb from CS helped me the last time. She was very accomodating.

G~
NiklasK
Junior
Junior
Posts: 44
Joined: Tue Aug 14, 2012 9:34 am

Re: Contacting CWL - Forum Members only

Post by NiklasK »

Could customer service help me locate a seller for the C70 DBR1 or is that outside of the scope of their duties?
User avatar
Cirrus
Senior Forumgod
Senior Forumgod
Posts: 2269
Joined: Mon Jul 02, 2012 1:24 pm
CW-watches: 2
Location: Sunny North Wales

Re: Contacting CWL - Forum Members only

Post by Cirrus »

I dropped Wera's "direct" email a question the night before last regarding my C5 Aviator lume... and got a reply saying she was sorry but had to pass it on to a colleague as she is on holiday and had no access to whatever she needed to check! I sent her a stern reply telling her not to answer any more business emails whilst holidaying, but she is of the opinion that customer service doesnt stop because you are on holiday :shock:

It is very nice, but sometimes you have to have a day off!
“The church says the earth is flat, but I know that it is round, for I have seen the shadow on the moon, and I have more faith in a shadow than in the church” - Fernão de Magalhães
User avatar
ianblyth
Senior Forumgod
Senior Forumgod
Posts: 10939
Joined: Mon Jan 18, 2010 10:17 pm
CW-watches: 19
LE-two: yes
LE-three: yes
LE-foura: yes
LE-five: Yes
LE-six: Yes
Location: Wokingham, UK

Re: Contacting CWL - Forum Members only

Post by ianblyth »

NiklasK wrote:Could customer service help me locate a seller for the C70 DBR1 or is that outside of the scope of their duties?
Even if they have a list of customers that have bought this model they would not be able to share it due to the Data Protection laws. Plus they would not know if they still had the watch and if they did whether they are looking to sell it. Or do you expect CWL to phone thousands of customers asking them if they are looking to sell their watch? :shock:

No. You have to do the hunt. Place a Want To Buy. Scour the Sales Corners of watch forums, eBay etc.
"We don't see things as they are, we see things as we are." Anais Nin
NiklasK
Junior
Junior
Posts: 44
Joined: Tue Aug 14, 2012 9:34 am

Re: Contacting CWL - Forum Members only

Post by NiklasK »

Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.
Rookie1986
Senior
Senior
Posts: 170
Joined: Wed Aug 01, 2012 3:00 pm

Re: Contacting CWL - Forum Members only

Post by Rookie1986 »

NiklasK wrote:Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.
They might have one on site thats been returned or is a NN version of the watch so I would still contact them and ask :)

Rookie
NiklasK
Junior
Junior
Posts: 44
Joined: Tue Aug 14, 2012 9:34 am

Re: Contacting CWL - Forum Members only

Post by NiklasK »

Rookie1986 wrote:
NiklasK wrote:Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.
They might have one on site thats been returned or is a NN version of the watch so I would still contact them and ask :)

Rookie
No such luck. Oh well, I'll keep looking. Making the chase harder is only going to make me love it that much more when I get my hands on it.
User avatar
Loddonite
Senior Forumgod
Senior Forumgod
Posts: 4999
Joined: Wed Sep 09, 2009 7:30 pm
CW-watches: 5
LE-two: yes
LE-three: yes
Location: Berkshire, UK

Re: Contacting CWL - Forum Members only

Post by Loddonite »

NiklasK wrote:Hahaha not the scenario I had in mind, obviously that would be unreasonable/illegal.

I thought they might just have inside networks for this kind of stuff seeing as it's generally a pretty small community.
We're a small community, but CWL sell thousands of watches each year.
Dom
Nothing's forgotten, nothing's ever forgotten.
Image
Post Reply