Contacting CWL - Forum Members only

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Contacting CWL - Forum Members only

Post by Kip » Thu Nov 11, 2010 4:44 am

I have mentioned this before but thought I would stick it up here for awhile.

For any forum members needing to contact customer service at CWL please use this email address.

Wizziethewiz@christopherward.co.uk

Wera has set this up as a forum priority email as this will go directly to her and not the general customer service mailbox.

It will also indicate to her that you are a forum member.


Please use the following information for member contact with CW.

How do I contact CWL ?
Our direct contact with Christopher Ward is the man himself. You may email Chris at chris@christopherward.co.uk General inquiries are to be directed to customerservices@christopherward.co.uk Chris will handle or redirect forum member inquiries as necessary.

All other contacts to CWL are available here. http://www.christopherward.co.uk/contact_us.html
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Re: Contacting CWL - Forum Members only

Post by Someone Else » Thu Nov 11, 2010 5:25 am

Aha! This might be helpful, considering the voice mailboxes were full on Monday! :shock:

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Re: Contacting CWL - Forum Members only

Post by nathanclarinet » Fri Nov 12, 2010 9:24 pm

Tried the Wizzie the Wiz email twice last night and both times it bounced. Is it spelt correctly as I just cut and past? Maybe it was me but I copied in Debs and she received it.

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Re: Contacting CWL - Forum Members only

Post by nathanclarinet » Fri Nov 12, 2010 9:36 pm

f14jag wrote:I use both Deb@christopherward.co.uk and Wizziethewiz@christopherward.co.uk and add subject matter forum member :D if 1 bounces the other will get
Good plan! Always best to hedge one's bets although with the quality of service CW provide it makes no odds!

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Re: Contacting CWL - Forum Members only

Post by shrink » Wed Dec 29, 2010 6:12 pm

well.. you want praise... i mailed the address today to query an amount on an invoice that seemed wrong. Wera mailed back in what seemed like less than 90 seconds.
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Re: Contacting CWL - Forum Members only

Post by nathanclarinet » Thu Dec 30, 2010 12:13 am

An a
JAG wrote:
shrink wrote:well.. you want praise... i mailed the address today to query an amount on an invoice that seemed wrong. Wera mailed back in what seemed like less than 90 seconds.

She is our saint lol and she is not even in the office as i mailed her today i cant say enough to praise her and debs and of course the rest of the team
+1. She has been brilliant over the last couple of days with my pestering queries!

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Contacting CWL - Forum Members only

Post by DSHall » Thu Dec 30, 2010 8:33 am

nathanclarinet wrote:An a
JAG wrote:
shrink wrote:well.. you want praise... i mailed the address today to query an amount on an invoice that seemed wrong. Wera mailed back in what seemed like less than 90 seconds.

She is our saint lol and she is not even in the office as i mailed her today i cant say enough to praise her and debs and of course the rest of the team
+1. She has been brilliant over the last couple of days with my pestering queries!
+1. Same here despite how busy they have been. Always patient and helpful. The tone of her e mails (Wera - not yet dealt with Debs) is like it's from a friend, not just some faceless customer services team.

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Re: Contacting CWL - Forum Members only

Post by Yoda » Mon Mar 21, 2011 7:03 pm

Please do not put full email addresses on here. Change the @ into 'at' to stop any problems.
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Re: Contacting CWL - Forum Members only

Post by MiniMpi » Tue May 03, 2011 2:56 pm

I emailed Wera yesterday evening very late with a question about a strap fitment and i got an email back early this morning.
Great service in fairness ;)
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Re: Contacting CWL - Forum Members only

Post by Kip » Tue May 03, 2011 3:06 pm

That's our Saint.....she's the best! :D
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Re: Contacting CWL - Forum Members only

Post by Stefan » Tue Jul 19, 2011 9:02 am

Kip wrote:That's our Saint.....she's the best! :D
+100
kudo's for wera.

E-mailed her bout my broken C60 on Wednesday-night round 20:00 and got an answer from her on 23:00 !!
Wera, you also need to sleep a bit ;)

She's always very friendly and helpful, yes Wera understands whats customer support all about!

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Re: Contacting CWL - Forum Members only

Post by Jape » Fri Sep 16, 2011 8:37 pm

Stefan wrote:
Kip wrote:That's our Saint.....she's the best! :D
+100
kudo's for wera.

E-mailed her bout my broken C60 on Wednesday-night round 20:00 and got an answer from her on 23:00 !!
Wera, you also need to sleep a bit ;)

She's always very friendly and helpful, yes Wera understands whats customer support all about!
She does indeed. I was very happy the way she answered my emails, and the time was certainly not office hours.
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Re: Contacting CWL - Forum Members only

Post by Matt » Mon Nov 21, 2011 10:26 pm

used her email address (not the one listed here) it is 9PM in the UK (10PM where I am) and she replied straight back within seconds.

And my questions were stupid not even expecting an answer, was just making some silly points as a joke. Yet I still get a reply and a very good one which sure put me in my place, all good of course :)
All the best,

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Re: Contacting CWL - Forum Members only

Post by Tuzzaboy » Fri Mar 02, 2012 1:44 pm

is this wera's direct email for forum members

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Re: Contacting CWL - Forum Members only

Post by amleto » Mon Mar 26, 2012 1:36 pm

sent email Saturday morning - no response/acknowledgment yet. Normal because it was the weekend?
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