To Repair or Not

Discuss Christopher Ward watches
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Amor Vincit Omnia
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Re: To Repair or Not

Post by Amor Vincit Omnia »

Foxman50 wrote:
Sat Aug 01, 2020 7:42 pm
If your buying i’d expect mine to be topped up :thumbup:
:lol: You do surprise me! :D
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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Re: To Repair or Not

Post by Bahnstormer_vRS »

Foxman50 wrote:
Bahnstormer_vRS wrote:
Sat Aug 01, 2020 7:42 pm
You could get run over by a bus crossing the road. :problem:

Guy

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Now that’s just silly, when do you see buses crossing the road :D
Good you saw the funny side. Image

Now.

When will you submit a repair request to CW?

Guy

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Foxman50
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Re: To Repair or Not

Post by Foxman50 »

Checked the website and service is still shut. I would expect they are building a bit of a back log so when they re open ill give them a call and see what their time scales are.

Ive had cause to speak to their customer service dept a few times recently and i do feel sorry for them, especially at this time, dealing with Joe public is a thankless task.

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Re: To Repair or Not

Post by Thegreyman »

Bahnstormer_vRS wrote:
Sat Aug 01, 2020 7:42 pm
Foxman50 wrote:
Bahnstormer_vRS wrote:
Sat Aug 01, 2020 7:15 pm
If you do a search on the Interweb, you will be able to find reports of issues with other manufacturers, including the likes of Rolex and Omega.

We are all human and mistakes happen.

Guy
That’s why i’m reluctant to send it, it can get lost in transit, damaged in transit, damaged at CW. It is no longer available, though maybe they have spares should it go wrong. Maybe i worry to much.
You could get run over by a bus crossing the road. :problem:

Guy
I'm totally with Guy here, just send it back. CW will send you a returns envelope and it will go back tracked and insured. They will fix it and you will get it back in nice working order. The chances of anything going wrong are small, take some photos if you are concerned.

Pour yourself a large glass of your favourite tipple and don't worry about it :thumbup:
Patrick

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Re: To Repair or Not

Post by Bahnstormer_vRS »

Foxman50 wrote:Ok ok i think i get the point, will send it once their service is open again. Thanks all
One thing to do before you contact CW, is to get ownership of the watch registered to you.

I can't find it right now, but if you look on the Warranty Card there is a web link for it.

Guy

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Amor Vincit Omnia
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Re: To Repair or Not

Post by Amor Vincit Omnia »

Thegreyman wrote:
Sat Aug 01, 2020 8:00 pm
Pour yourself a large glass of your favourite tipple and don't worry about it :thumbup:
And make sure it’s full! :booze:
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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Foxman50
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Re: To Repair or Not

Post by Foxman50 »

Bahnstormer_vRS wrote:
Sat Aug 01, 2020 8:03 pm
One thing to do before you contact CW, is to get ownership of the watch registered to you.

I can't find it right now, but if you look on the Warranty Card there is a web link for it.

Guy
Guy are you referring to the “certificate of authenticity”, i have this, the congratulations letter etc but no warranty card :(

I will have a look on the website for how to change ownership, thanks for the heads up

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Re: To Repair or Not

Post by Foxman50 »

So the website says

“Is the 60|60 Guarantee transferable if I pass my watch on?
Yes, provided the new owner can provide suitable evidence of their ownership, such as the original purchase documents.”

Not sure what the original purchase documents are?

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Re: To Repair or Not

Post by StrappedUp »

All you should need to get the watch repaired is the booklet that contains purchase date, serial no, model code etc in it.
This is generally found at the back of the owners manual, although some models come with little cards.

I've had warranty work done successfully with this info alone.

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Re: To Repair or Not

Post by Foxman50 »

Thanks Ryan, yes have the little card with this information on.

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Re: To Repair or Not

Post by kiter65 »

I’ve been here for a few years now :D and read a lot of posts, I have come to the conclusion that I must be the most luckiest inmate here. I’ve owned over 20 CW’s over the years and I can’t recall ever having an issue :silent: :thumbup:

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Re: To Repair or Not

Post by Bahnstormer_vRS »

Foxman50 wrote:
Sat Aug 01, 2020 9:34 pm
Thanks Ryan, yes have the little card with this information on.
Is that a plastic Credit Card size?

If so, if you look at the bottom left it refers to Registering as a new owner by going to christopherward.co.uk/cservices/60-60-guarantee.

If however you go to this address it diverts to https://www.christopherward.com/60-guarantee.html which I think you have found already and which doesn't have the expected link to 'Register as a New Owner'. :problem:

Guy
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Re: To Repair or Not

Post by brash47 »

Foxman50 wrote:So the website says

“Is the 60|60 Guarantee transferable if I pass my watch on?
Yes, provided the new owner can provide suitable evidence of their ownership, such as the original purchase documents.”

Not sure what the original purchase documents are?
That little warranty card that came with the watch should suffice.

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Re: To Repair or Not

Post by Foxman50 »

Bahnstormer_vRS wrote:
Sat Aug 01, 2020 9:43 pm
Is that a plastic Credit Card size?

If so, if you look at the bottom left it refers to Registering as a new owner by going to christopherward.co.uk/cservices/60-60-guarantee.

If however you go to this address it diverts to https://www.christopherward.com/60-guarantee.html which I think you have found already and which doesn't have the expected link to 'Register as a New Owner'. :problem:

Guy
Mine is a paper card, has the same information on it but does not have the link so thanks for the link.

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