Not a Fan of DHL

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nordwulf
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Re: Not a Fan of DHL

Post by nordwulf »

DHL is pretty small in the USA. Packages from DHL for me are handed over to the US Postal Service and are delivered without the need for a signature. Fortunately mail service in my area is good and safe but not a great thing when packages are left at your front door. Fortunately I can have packages delivered to my office during the day.

I wish they would use UPS or Fedex for delivery and returns for the US. CW doesn't seem to know DHL is a poor choice for the US.

Facemasks for delivery drivers are the least of my worries..

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jkbarnes
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Re: Not a Fan of DHL

Post by jkbarnes »

nordwulf wrote:
Thu Jul 23, 2020 3:40 pm
CW doesn't seem to know DHL is a poor choice for the US.
That’s exactly why I posed the question about letting CW know. I seem to remember there was a great deal of complaining about DHL when CW first switched over to them for international delivery.
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Viognier
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Re: Not a Fan of DHL

Post by Viognier »

Other than their FIESTY clearance fees, DHL is excellent here in Canada. DHL uses their own fleet and uniformed drivers. My latest CW arrived on Monday and the driver rang the bell, set the parcel out of sight and around the corner and awaited an answer at the door well distanced 5M away.
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jkbarnes
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Re: Not a Fan of DHL

Post by jkbarnes »

Viognier wrote:
Thu Jul 23, 2020 3:53 pm
Other than their FIESTY clearance fees, DHL is excellent here in Canada. DHL uses their own fleet and uniformed drivers. My latest CW arrived on Monday and the driver rang the bell, set the parcel out of sight and around the corner and awaited an answer at the door well distanced 5M away.
Definitely NOT my experience! In comparison to UPS and FedEx, DHL comes off as amateurish and unprofessional. Based on my experience, I’d rank the various delivery services in this order: UPS, FedEx (they never knock!), then DHL. Amazon delivery is just all over the place in terms of the experience.
Andrew
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Viognier
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Re: Not a Fan of DHL

Post by Viognier »

Perhaps because DHL is a more established larger player here (still smaller than Purolator, FedEx or UPS).

Our FedEx and Purolators guys in my area are excellent as well. Both drop off packages around corner of steps (out of plain sight), ring and then walk back to their truck. No problem during COVID when i'm home....

My Amazon experience is identical to yours; some understand to hide packages out of sight from porch pirates.....others literally toss and dash off
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Re: Not a Fan of DHL

Post by JAFO »

I have bought from jomashop in the US and they ship internationally with DHL.

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Amor Vincit Omnia
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Re: Not a Fan of DHL

Post by Amor Vincit Omnia »

Bahnstormer_vRS wrote:
Thu Jul 23, 2020 9:42 am
In UK, CW use DPD for watches, who I find excellent with their one hour delivery slot, with Royal Mail for Straps etc.
That’s interesting, Guy. I’ve had a despatch email for my strap and it’s coming on Monday via DPD.
Steve
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Re: Not a Fan of DHL

Post by Aussie »

When my recent CW purchase was delivered to Australia by DHL, I tracked it across the ocean and through Japan, then into Australia and eventually to the delivery driver. Was so exited to get my new watch.....
Well with three of my family in the front room of my house all doing their own quiet business, front door open (just wire door closed), and the family warned out that the DHL delivery man was coming very soon - I received a message to say 'Missed Delivery'!!!!!!
YGTBSM!! So I rang DHL straight away, and was told that he was too far away to return and that we'll need to schedule another day.
No card was left, and I don't see how he was able to come to the house and try a delivery when the door bell didn't ring, let alone knock (three people in the front room with the door open, waiting for him!!!
So anyway - I was really annoyed. Would I use DHL by choice - nope. Yes I get it may have just been the one delivery driver - but I hate having to arrange to pick it up from their location the next day because they don't even try and deliver. Australia post and parcel delivery works it out each day, why not DHL???
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Re: Not a Fan of DHL

Post by GreenHighlander »

I had a C60 Sapphire despatched last Tuesday (7/28). Cleared customs in NYC on Friday 7/31. On 8/1 it was shipped to Cincinnati. For those unfamiliar with US geography, by car I am less than 5 hours from NYC but more than 10 from Cincinnati. I am only an hour from Boston. Anyway, the watch arrived in Cincy at 4AM Saturday and there it has remained despite an original delivery date of yesterday. Yesterday morning, I called DHL to make sure they did not need anything else from me and was told it would be here today. Still in Cincinnati as I post this and the online tracker says an estimated delivery date is unavailable. Except for my first order from Gnomon, every order shipped via DHL has had issues and delays even pre-Covid.

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Re: Not a Fan of DHL

Post by Bungle-ator »

GreenHighlander wrote:
Tue Aug 04, 2020 2:42 pm
I had a C60 Sapphire despatched last Tuesday (7/28). Cleared customs in NYC on Friday 7/31. On 8/1 it was shipped to Cincinnati. For those unfamiliar with US geography, by car I am less than 5 hours from NYC but more than 10 from Cincinnati. I am only an hour from Boston. Anyway, the watch arrived in Cincy at 4AM Saturday and there it has remained despite an original delivery date of yesterday. Yesterday morning, I called DHL to make sure they did not need anything else from me and was told it would be here today. Still in Cincinnati as I post this and the online tracker says an estimated delivery date is unavailable. Except for my first order from Gnomon, every order shipped via DHL has had issues and delays even pre-Covid.
That doesn't sound too bad even if it is making its way to you via an unnecessary route.

On comparison I ordered 22mm springbars from Barton (I had a fuzzy moment and thought I was on a a different UK based site) and they showed up 8 weeks later. Even then, they were 23mm instead :thumbdown:

Still, they sent out what I reckon is a ridiculous order to cross continents with and it did reach me.

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Re: Not a Fan of DHL

Post by Cypher »

I'm currently living and working in Spain and 85% of the time DHL are "on the ball" but when they are bad it's hell to try and get someone at their end to sort it. In the UK I have had no problems to date.

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