JAFO wrote: ↑
Mon Aug 24, 2020 7:10 pm
^^ just looking at the above picture, can you confirm? You saying the hour hand is not precisely on the 6 when the minute hand is on the 12. .... And that the minute hand gets to about 3 minutes past before the hour hand lines up correctly. I see what you mean. I doubt I would have noticed without you pointing it out, but you are right. I am away on a break, but just checked the 3 watches I have with me (2 CW, 1 not) and they all align pretty perfectly. it ought to be easy for a watchmaker to reset the hands, although a bit of a pain to do. Every video I have seen about hand installation makes it clear how they align hands. It doesn't look like parallax to me.
The triangle pip on the bezel also seems to be slightly offset towards the 59 minute compared with the 1 minute, and this is less easily fixed, I imagine, although it depends how the pip is actually attached to the bezel.
Bingo. The 2nd watch I had, the hand alignment was worse. The minute hand was between the 3/4/5 where the hour hand was perfectly centered. This one is better, and like I said, I might not have noticed but for the fact I was looking because I sent the last one back for this reason.
I had a very capable local watchmaker align the hands on another watch for me. It was a one day job and it is perfect now. Cost was $45 CAD (~25GBP). If I could do that without voiding the warranty and CW would send me a new bezel with the pip aligned, I would keep it. It is keeping almost perfect time, I love the size and the wearability, and the blue is the EXACT color I wanted. Doesn't hurt that I was always lusting after the Omega 300 Seamaster from the '70s.
The big issue for me is that I ordered it first on June 20th and it is almost September and CW has not been able to get it right. They are trying, but I have had "a" CW watch in my possession for maybe 2 weeks of the 2 months I have owned the watch.
There is one other issue I am having, but I am chalking it up to clerical and not freaking out about it... yet.
- I bought the first watch via Paypal. Returned and was refunded to Paypal.
- I "ordered" the second watch over the phone as I was talking to Customer Service. I asked how to pay for it and they said to email the same Paypal address from before and note the order number. I did that. Maybe a couple of hours later I got a notice from Paypal to pay an invoice from Christopher Ward. I ignored the request as I had sent the payment already. There was confusion about my payment and it took CW almost a week until they finally acknowledged I paid for the second watch and they sent me a proof of purchase. When I returned the watch, CW told me it was returned and I would be notified. I never got refunded to Paypal for the second watch.
- I then placed the third order over the phone with a credit card. This is the watch I have now.
I have called a half dozen times and spoken to multiple people about this. I am on the other side of the world, so it isn't convenient from a phone call perspective. When I am waking up, their day is ending at the office. Whatever the case, I have been raising this with multiple people and I haven't been refunded. It is now a week. I have paid for two watches and have one (technically I paid for three and got three, refunded for one but still only have one). This all stems from the fact the new accounting system does not allow for exchanges anymore, but you need to do a refund and repurchase.
It isn't rocket science. CW knows I only have one C65 Dartmouth, but they have two payments (which neither of them have been refunded).
The fact that I am even contemplating keeping the watch just tells you how much I like it considering all the hassles.