CWL - Dispatch delay

Discuss Christopher Ward watches
Post Reply
User avatar
Laird
Guru
Guru
Posts: 316
Joined: Wed Jun 06, 2018 9:15 am
CW-watches: 22
Location: UK

CWL - Dispatch delay

Post by Laird »

Bought a Watch on Friday Lunchtime - no Dispatch email today ... so

............ Queried and "The order will ship in 3-5 working days as we are only able to offer standard delivery at the moment."

Not happy with that !

Especially as a Strap I also bought later on Friday HAS shipped - DPD have it and will deliver tomorrow .....
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 23087
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 25
LE-two: 1
LE-three: 1
LE-foura: 1
LE-fourb: 1
LE-six: 1
LESeven: 1
Location: Hertfordshire, UK

Re: CWL - Dispatch delay

Post by Bahnstormer_vRS »

Well?

I would imagine there's quite a difference between a strap and a watch in terms of picking, preparation, checking and then dispatch.

Understandable that a watch might take a couple of days to get out of the door.

Guy
C4&W7 BBMF| C5 BOB LE| C5 FLE| C7 MkI 47AD| C7 MkII Harrier| C8 MkI| C8 Reg MkII| C8 M2.04 LE| C8 PR
C9 FLE| C9 Me109 SPC LE| C11 Mak Navy| C20 FLE| C40 x2| C60 K'fisher| C60 FLE x2
C60 Apex| C60 Chrono P'type| C65 S'hurst| C65 GMT| C70 HRDC| C1000

Foxman50
Senior
Senior
Posts: 80
Joined: Sat May 23, 2020 11:06 am

Re: CWL - Dispatch delay

Post by Foxman50 »

Thats strange i ordered last night and has been dispatched today for delivery tomorrow.

User avatar
Laird
Guru
Guru
Posts: 316
Joined: Wed Jun 06, 2018 9:15 am
CW-watches: 22
Location: UK

Re: CWL - Dispatch delay

Post by Laird »

No, not Well ! Its a marked increase in Dispatch time

Its inconsistent (actually little difference in the steps involved in the 2 items -certainly not 3 to 5 Days) - also was told twas due to the reduction of the Team, but no explanation of why the Strap was dispatched so quickly if the new rule is 3 to 5 days - why not highlighted anywhere that its no longer Next Day Service ?

Already missed the Fathers Day 'deadline' - so this was a bigger disapointment ....

and Foxman's comment enforces ...


Bahnstormer_vRS wrote:
Mon Jun 22, 2020 6:54 pm

Well?

I would imagine there's quite a difference between a strap and a watch in terms of picking, preparation, checking and then dispatch.

Understandable that a watch might take a couple of days to get out of the door.

Guy
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

User avatar
jmarchitect
Senior Forumgod
Senior Forumgod
Posts: 4349
Joined: Thu Nov 18, 2010 7:00 pm
CW-watches: 3
Location: sunny south coast, UK

Re: CWL - Dispatch delay

Post by jmarchitect »

If ever there was a time to choose the relaxed side of irked, now is the time.

User avatar
Kansas City Milkman
Senior Forumgod
Senior Forumgod
Posts: 1160
Joined: Mon Sep 24, 2012 11:08 pm
CW-watches: 10
Location: Surrey

Re: CWL - Dispatch delay

Post by Kansas City Milkman »

Joy and despair for me. They sent my watch next day (hurrah), but they actually sent the wrong watch (boo)

Hedgehogger
Newbie
Newbie
Posts: 19
Joined: Wed Jun 03, 2020 7:17 am

Re: CWL - Dispatch delay

Post by Hedgehogger »

Not to rub salt into the wound, but I ordered a watch on Sunday and was told it dispatched on Monday. I did however pay $40 extra for expedited delivery, but I just assumed that was for a quicker DHL service (I need it to arrive before July 1 to avoid higher VAT rates).

They may not use the same warehouse for everything, which may explain differences in dispatch times.

Foxman50
Senior
Senior
Posts: 80
Joined: Sat May 23, 2020 11:06 am

Re: CWL - Dispatch delay

Post by Foxman50 »

Sorry to rub even more salt, but mine arrived as scheduled today. I have to say the CW sales side is just phenomenal. 2nd time ive placed an order on a Sunday and the watch has arrived on the Tuesday.

User avatar
Laird
Guru
Guru
Posts: 316
Joined: Wed Jun 06, 2018 9:15 am
CW-watches: 22
Location: UK

Re: CWL - Dispatch delay

Post by Laird »

Apparently my order experienced an error & is now stuck in the 'System Changeover' process ...

They have faithfully promised it will dispatch tomorrow - almost a week after it was ordered - apparently, ordering 'just after 12 Noon' lost me another day ....

My gast is flabbered - altho it may lend credence to the immince of a new Website ?
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

Post Reply