Selling on Ebay

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Coanda
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Selling on Ebay

Post by Coanda » Tue Mar 17, 2020 6:59 pm

Hello everyone. I am sure this is not a new problem for anyone, but I tried selling a relatively older CW model on Ebay (C60 red bezel GMT, new logo 43mm) but the buyer returned saying it was not 43mm. You can imagine I was very confused.

I reviewed my original purchase email from CW and re-measured myself. It was 43mm. He states the website only sells 42mm versions of the GMT, hence he is correct and I am wrong. I tried to point out it was an older model.

What has been your memorable experience selling a watch or anything else on Ebay/online?

(I did refer him to the forum so he could ask people here himself, so maybe he will see this post.)

IanKelly63
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Re: Selling on Ebay

Post by IanKelly63 » Tue Mar 17, 2020 7:29 pm

Sorry - no interesting eBay stories.

Are you going to relist? If so, a link would be appreciated.
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Bahnstormer_vRS
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Re: Selling on Ebay

Post by Bahnstormer_vRS » Tue Mar 17, 2020 9:41 pm

Bit of a minefield.

Potentially worth referring to the CWArchives as a definitive reference point but frankly, if a buyer is going to be that awkward just get the watch back and give them a refund.

Alternatively, you could open a dispute with PayPal/eBay, using the CWArchives for reference again, to get them on your side.

Guy

PS> no horror stories here either I'm afraid to say.

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Thegreyman
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Re: Selling on Ebay

Post by Thegreyman » Tue Mar 17, 2020 10:09 pm

Bahnstormer_vRS wrote:
Tue Mar 17, 2020 9:41 pm

....but frankly, if a buyer is going to be that awkward just get the watch back and give them a refund.
Exactly, some people..... :o
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neilj568
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Re: Selling on Ebay

Post by neilj568 » Tue Mar 17, 2020 10:29 pm

....and this is main reason I am very hesitant to try selling on Ebay.... :( :(
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Re: Selling on Ebay

Post by Bungle-ator » Tue Mar 17, 2020 10:50 pm

I've sold things with no issues (not watches). I hate eBay though and use it exclusively to buy SIM cards in bulk as there's nowhere else I can get the product.

I've been given half an order, out of date product, my accounts been hacked, one seller didn't even attempt to post the product. I'll always came out on the right side though.

I've learnt a few things. The main ones being to not have PayPal and eBay connected so you're not automatically paying. Always have goods sent click and collect (or special delivery/recorded) as then there's a paper trail of the order. Other thing is to always check out the sellers/buyers feedback in as much detail as you can.

what-time-is-it
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Re: Selling on Ebay

Post by what-time-is-it » Tue Mar 17, 2020 11:03 pm

I've experienced the good - items accurately described, well packed and delivered quickly

The bad - Poor descriptions, sellers selling items as new when they are used, selling from the UK when drop shipping from China etc

The Ugly - Sellers selling but not posting items, buyers using stolen accounts and selling the goods several weeks later. Buyers using an item for a month, then filing a not as described and returning in used condition.

I could rant for pages, but it's the 'best' online marketplace imho. It'll be interesting to see whether its success will take a knock with Corona.
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Craig64
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Re: Selling on Ebay

Post by Craig64 » Tue Mar 17, 2020 11:39 pm

Coanda wrote:
Tue Mar 17, 2020 6:59 pm
Hello everyone. I am sure this is not a new problem for anyone, but I tried selling a relatively older CW model on Ebay (C60 red bezel GMT, new logo 43mm) but the buyer returned saying it was not 43mm. You can imagine I was very confused.

I reviewed my original purchase email from CW and re-measured myself. It was 43mm. He states the website only sells 42mm versions of the GMT, hence he is correct and I am wrong. I tried to point out it was an older model.

What has been your memorable experience selling a watch or anything else on Ebay/online?

(I did refer him to the forum so he could ask people here himself, so maybe he will see this post.)
I’ve processed many small value orders on Ebay, many of which are are size specified. Very occasionally a buyer will claim that the size is say 25mm diameter, when in fact it is 28mm, as advertised. Even showing the buyer the item between vernier callipers showing the diameter at 28.00mm will not convince the person. The buyer’s trusty old tape measure, stretched from years of use, suggests 25mm. Or perhaps sometimes poor eye sight has the person genuinely believing that they are correct. And then of course, some buyers will absolutely refuse to budge, even if they realise that they are mistaken.

I agree with guy. I would try and get the watch back and refund to resolve the dispute.

One point to bear in mind with refunds though, which now applies to business sellers as from early March 2020 (possibly private sellers also?), is that Paypal has changed their policy on refunding fees for refunds. Whilst they will not charge a fee for the refund, nor will they now refund the fee relating to the original payment received. Previously, the commission element was refunded, from now on they keep both the original commission and the fixed transaction fee. Small beer perhaps, but it does leave the seller with a cost (with no sale).

Finally, when selling any item that is size specific, where possible always try and include an image of the item against a measuring device, demonstrating the advertised size. I realise this is not easy with watches.
Regards
Craig

Coanda
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Re: Selling on Ebay

Post by Coanda » Thu Apr 02, 2020 10:21 pm

Final update.

It appears the buyer made an honest mistake not realizing the 43mm was a discontinued model.

I have re-listed the watch, if you search 'Christopher Ward GMT' you should find it. I didn't think the mods would approve placing an Ebay link here.

Thanks to everyone else for sharing their stories and advice. I'll get a better set of calipers and include the size for next time.

Stay safe.

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Re: Selling on Ebay

Post by watchaholic » Thu Apr 02, 2020 10:26 pm

Always good to include a pic of the caliper on the watch showing the measurement. Hard to dispute that. Good luck, stay well.
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Re: Selling on Ebay

Post by tikkathree » Thu Apr 02, 2020 10:47 pm

The Omega Speedmaster Schumacher that I have on EBay and also listed here, the one with the bright yellow dial: I've had several tyre-kickers on EBay one of whom simply didn't complete the transaction by paying for his purchase and eventually messaged me to say that if I contacted EBay about his behaviour please could I say that he made a genuine mistake because he thought he was buying the red dial version?
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