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Christopher Ward Website - & 'MyAccount' ....

Posted: Fri Jan 31, 2020 4:14 pm
by Laird
Surprised that the 'MyAccount' section doesnt log in watches sent in for Repair - after all, they are given an 'Order number' ...

I can see from the Royal Mail Tracking Id that it was delivered before 07.30 am today - but no email update on receipt yet ...

Wouldnt surely be that hard to use the Website to allow us to track repairs ?

Mind you, its still showing my 2019 Orders as 'Processing' .... so maybe not !

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Fri Jan 31, 2020 4:27 pm
by tikkathree
There's quite a history of the customer-facing Account screen behaving more like an afterthought at times than simply being a data subset from a fully functional operations/trading package so, yes, you're right.

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Fri Jan 31, 2020 5:36 pm
by meinberg
Hopefully we can look forward to an enhanced eCommerce experience:

https://tryzens.com/news/christopher-ward-partnership/

No mention of tracking repairs, but I hope that is something of a trivial issue going forward as I assume QC is much improved.

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Fri Jan 31, 2020 5:42 pm
by jtc
meinberg wrote:
Fri Jan 31, 2020 5:36 pm
Hopefully we can look forward to an enhanced eCommerce experience:

https://tryzens.com/news/christopher-ward-partnership/

No mention of tracking repairs, but I hope that is something of a trivial issue going forward as I assume QC is much improved.
I hope they don't use Tryzens for their English language skills ...
Launch of a new digital eCommerce platform is set to enhance Christopher Ward’s online experience and produce a website that refelects the premium quality and attractiveness of their watches and can support its aims to grow its customer base both regionally and globally.

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Wed Feb 05, 2020 6:17 pm
by Laird
Interesting presentation of a 'Warranty Repair' Order ..

Item Sku Qty Subtotal
S & R: Watch-head SRC7042CCHGB1926MK2-SAV-HEAD-SAV-STRAP 1 £165.00
Head
1 x SAV Generic Head £0.00 SAV-HEAD
Straps
1 x SAV Generic Strap £0.00 SAV-STRAP

Repair

REP CWC00Q2
REP CWC00Q2 1
Subtotal £137.50
Discount (S&RUW19) £165.00
Postage & Packing £0.00
VAT £27.50
Grand Total £0.00

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Wed Feb 05, 2020 6:34 pm
by tikkathree
Laird wrote:
Wed Feb 05, 2020 6:17 pm
Interesting presentation of a 'Warranty Repair' Order ..

Item Sku Qty Subtotal
S & R: Watch-head SRC7042CCHGB1926MK2-SAV-HEAD-SAV-STRAP 1 £165.00
Head
1 x SAV Generic Head £0.00 SAV-HEAD
Straps
1 x SAV Generic Strap £0.00 SAV-STRAP

Repair

REP CWC00Q2
REP CWC00Q2 1
Subtotal £137.50
Discount (S&RUW19) £165.00
Postage & Packing £0.00
VAT £27.50
Grand Total £0.00

Oh my days. I'm rather hoping that was all automatically generated and was not in the mould of "Sorry team I can't deal with new enquiries, I'm busy raising this zero invoice."

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Thu Feb 06, 2020 6:40 pm
by Tomo1971
Laird wrote:
Fri Jan 31, 2020 4:14 pm

Mind you, its still showing my 2019 Orders as 'Processing' .... so maybe not !
Yeah! My first purchase is down as order complete, my second, that I received and since sold is still down as processing - wonder if I can cancel it for a refund.....hmmmm.....

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Thu Feb 06, 2020 9:10 pm
by MiniMpi
It's generally down to how you paid, if by PayPal it will always say Processing etc.

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Sat Feb 08, 2020 11:50 am
by Laird
Yes, have seen before that PayPal Orders stay 'pending' - but I have a couple of old 'Direct' Orders that still show pending too ...

Anyways, I was offline yesterday and now I see that the Repair Order is actually newly shown in 'My Account' - so pleased that it may well be trackable more easily now ....

I believe CWL are currently quoting 8-10 weeks.....

Re: Christopher Ward Website - & 'MyAccount' ....

Posted: Sun Feb 09, 2020 3:39 am
by MiniMpi
Good to hear ^^^