C65 Dartmouth - the good, the bad, but.....

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Viognier
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Re: C65 Dartmouth - the good, the bad, but.....

Post by Viognier » Fri Mar 06, 2020 3:51 pm

Neil, would you consider that fair turn-around time despite the sometimes choppy communications?
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Re: C65 Dartmouth - the good, the bad, but.....

Post by scooter » Fri Mar 06, 2020 4:13 pm

Pleased for you that it has been returned in full working order.

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Re: C65 Dartmouth - the good, the bad, but.....

Post by nbg » Fri Mar 06, 2020 10:26 pm

^^^^^ thanks scooter.

Lance the three weeks was fine. Under UK Consumer legislation where an item is below the standard reasonably expected (and a few other situations) and the consumer returns within 30 days there is a right of the consumer to choose:
- refund
- replacement
- repair

Once you step outside the 30 days it’s a bit more complicated, but mine was returned within 30 days, so I won’t outline the post 30 day situation.

The fact that I wore the watch is of no consequence and indeed I could have worn and cosmetically scratched the watch and would still have the right of the three options outlined above, in a situation where the fault is identified within that timescale.

The watch that I initially received was running very accurately (about +1 IIRC for the few days before the spinning rotor was evident) and for this reason, I indicated that I would accept a repair providing it was done in what I regarded as a timely manner, with the watch returned to me within three weeks. I marked on the returns form that I would require a replacement if this wasn’t the case. I didn’t want the risk that a replacement would have had or developed a similar issue.

Part of the content of the emails mentioned to me that the watch was a NN and that they didn’t have any others in stock and that is why they were repairing. I simply made the observation that in my opinion that was of no adverse consequence re my consumer rights.

Overall I am happy with the outcome. At all stages emails were handled promptly, albeit a couple did miss the point I was making, but I did get the watch back in the timescale requested.

When the consumer emails the CEO (a person that he has met a few times) and has a professional friendly email exchange, does the situation get resolved more quickly than just initiating a returns process via CS? Who knows! :)

Neil
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Re: C65 Dartmouth - the good, the bad, but.....

Post by Leon O » Sat Mar 07, 2020 5:25 pm

Glad to hear you were able to have the matter resolved.

Having not read this post yet, I just started a thread about CW repair and QC. MY C7 Rapide Quartz was returned for demonstrating backlash of the second hand and after several weeks it was returned with the same problem. In two months I have worn the watch for only the one day in which I initially noticed the backlash.

Who is KH? and should I get KH involved?

BTW, I have 2 NN watches coming in next week.

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