Help Understanding Repair Invoice

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Marcus-Garrett
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Help Understanding Repair Invoice

Post by Marcus-Garrett » Thu Dec 19, 2019 11:04 pm

I recently returned my C60 Trident COSC 600 to CW for a repair (from USA to 1 Park Street, Maidenhead), but am not sure how to diagnose what the invoice states is being done to my watch. Can anybody offer a translation/explanation?

Here is a copy of the text of the emailed invoice:

Item Sku Qty Subtotal
S & R: Watch-head SR-C60-43-5DA-SWK-SAV-HEAD-SAV-STRAP 1 -£60.83

Head
1 x SAV Generic Head £0.00 SAV-HEAD

Straps
1 x SAV Generic Strap £0.00 SAV-STRAP

Repair
REP CWC00M4

REP CWC00M4

Any help is appreciated.

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Thermexman
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Re: Help Understanding Repair Invoice

Post by Thermexman » Fri Dec 20, 2019 12:12 am

Most of the details are simply the company’s reference codes for the watch head and strap that you sent back, hence they have an invoice value of £0.00. ie, no charge back to you!

The reference code for the actual repair, CWCOOM4, is something that you’ll have to ask CW about, if you want to know what they’re actually doing. The important part for you is the price of £60.83.

Hope this helps. :thumbup:
Steve.

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Bahnstormer_vRS
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Re: Help Understanding Repair Invoice

Post by Bahnstormer_vRS » Fri Dec 20, 2019 9:13 am

Welcome to the forum / asylum. :wave:

The explanation from @Thermexman - is correct, most of the invoice is CW's coding for your watch.

The important bit appears to be the actual repair with a code of CWC00M4.

Clearly CW know what this means but @Marcus-Garrett what is the fault with the watch that you have asked CW to repair?

Guy

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Kansas City Milkman
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Re: Help Understanding Repair Invoice

Post by Kansas City Milkman » Fri Dec 20, 2019 10:15 am

That's pretty disappointing from CW. Any invoice should at least help the customer understand what action has been taken and what has been fixed. Invoices with internal process or accounting references without plain English summary aren't helpful at all to customers (especially when trying to work out what you've paid for)

Mikkei4
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Re: Help Understanding Repair Invoice

Post by Mikkei4 » Fri Dec 20, 2019 11:34 am

Marcus-Garrett wrote:
Thu Dec 19, 2019 11:04 pm
I recently returned my C60 Trident COSC 600 to CW for a repair (from USA to 1 Park Street, Maidenhead), but am not sure how to diagnose what the invoice states is being done to my watch. Can anybody offer a translation/explanation?

Here is a copy of the text of the emailed invoice:

Item Sku Qty Subtotal
S & R: Watch-head SR-C60-43-5DA-SWK-SAV-HEAD-SAV-STRAP 1 -£60.83

Head
1 x SAV Generic Head £0.00 SAV-HEAD

Straps
1 x SAV Generic Strap £0.00 SAV-STRAP

Repair
REP CWC00M4

REP CWC00M4

Any help is appreciated.
What did CW say when you asked them to explain what meant what on the invoice ? I should think they'd know more than us.

Marcus-Garrett
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Re: Help Understanding Repair Invoice

Post by Marcus-Garrett » Fri Dec 20, 2019 5:34 pm

Thank you all for the help.

I am not unhappy with CW. They have been very helpful getting my Trident COSC back to them in the u\UK and keeping me informed of the work they're doing on my watch.

I was simply curious if anybody knew what all of the jargon from the invoice meant.

Waiting for the return shipping info from CW, who covered the cost of the shipping and repair, as the watch is under warranty.

CW has been very helpful.

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Re: Help Understanding Repair Invoice

Post by MarkingTime » Sun Dec 22, 2019 4:23 pm

If this is a warranty repair only, you will end up with a zero cost invoice when the work is complete.

I have one for one of my watches, but there doesn't ever seem to be any breakdown of the work required or carried out.

It's something that needs to be improved on, in my opinion, consistent, clear and concise communication with the customer.

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