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Re: When will I get my watch?

Posted: Sun Nov 03, 2019 11:30 am
by Toph
Glad to hear that it’s because they are Busier than expectations. Hopefully this will allow them to address the issue.
Bahnstormer_vRS wrote:
Sun Nov 03, 2019 11:23 am
A comment by Mike France yesterday at the GTG, whilst admitting the current slow dispatch times are not good and steps are being taken to improve them, along with apologising for the situation, was that with the release of the C60 Abyss and C65 Anthropocene CW had been amazed and somewhat caught off guard with a 400%, yes 400%, increase in sales.

Guy

Sent from my Xperia XZ Premium using Tapatalk

Re: When will I get my watch?

Posted: Sun Nov 03, 2019 11:55 am
by Ranger
Their excuses don't wash with me any more, apparently my C9 AM GT has been in for some time but can't be dispatched "because others have paid for next day delivery". This would be acceptable were it not for the fact I ordered this watch in July with an expectation that it'd be delivered that month. It was supposed to be a gift for my birthday in August(2019 btw)!

I've been p****d with them before and returned to make further purchases, but this experience makes me want to give up on them.

Re: When will I get my watch?

Posted: Sun Nov 03, 2019 11:58 am
by Toph
Well that’s simply unacceptable.
Ranger wrote:
Sun Nov 03, 2019 11:55 am
Their excuses don't wash with me any more, apparently my C9 AM GT has been in for some time but can't be dispatched "because others have paid for next day delivery". This would be acceptable were it not for the fact I ordered this watch in July with an expectation that it'd be delivered that month. It was supposed to be a gift for my birthday in August(2019 btw)!

I've been p****d with them before and returned to make further purchases, but this experience makes me want to give up on them.

Re: When will I get my watch?

Posted: Sun Nov 03, 2019 3:34 pm
by FloridaPhil
Bahnstormer_vRS wrote:
Sun Nov 03, 2019 11:23 am
A comment by Mike France yesterday at the GTG, whilst admitting the current slow dispatch times are not good and steps are being taken to improve them, along with apologising for the situation, was that with the release of the C60 Abyss and C65 Anthropocene CW had been amazed and somewhat caught off guard with a 400%, yes 400%, increase in sales.

Guy

Sent from my Xperia XZ Premium using Tapatalk
Because hiring temp shipping department help is so difficult. Said no-one ever.

So, the release of 2 watches increased sales by 400%. Really? 2 watches outsell the ENTIRE CW catalog by a factor of 4 to 1? Sorry, not buying that either.

Re: When will I get my watch?

Posted: Sun Nov 03, 2019 5:29 pm
by Mikkei4
Ranger wrote:
Sun Nov 03, 2019 11:55 am
Their excuses don't wash with me any more, apparently my C9 AM GT has been in for some time but can't be dispatched "because others have paid for next day delivery". This would be acceptable were it not for the fact I ordered this watch in July with an expectation that it'd be delivered that month. It was supposed to be a gift for my birthday in August(2019 btw)!

I've been p****d with them before and returned to make further purchases, but this experience makes me want to give up on them.
Didn't I read another recent post or 2 that people had paid for next day delivery but hadn't received their watches for some significant number of days?
Bahnstormer_vRS wrote:
Sun Nov 03, 2019 11:23 am
A comment by Mike France yesterday at the GTG, whilst admitting the current slow dispatch times are not good and steps are being taken to improve them, along with apologising for the situation, was that with the release of the C60 Abyss and C65 Anthropocene CW had been amazed and somewhat caught off guard with a 400%, yes 400%, increase in sales.
"So let's release a few new watches together at a time where we already have known slow despatch times that are yet to be solved, because obviously the sales of new releases won't have any additional impact on our presently overwhelmed despatch department".

Re: When will I get my watch?

Posted: Mon Nov 04, 2019 12:06 am
by Devarika Woulf
It kind of sucks to be a CW fan right now. Their designs and quality have grabbed me since 2012, and up until recently the customer service was the very best alongside it. Any problems would be taken care of by Wera, and shipping was extremely quick; within days. :clap:

Now, flash forward quite a bit. The designs still speak to me, and quality is at the highest point ever. But huge growth of the company has hurt a service department that simply cannot keep up. Severely delayed shipping/repairs, inconsistent emails from service reps, and an apparent influx of minor to major issues with the watches themselves. Even I am scared that the 12 hour-markers on my C65 will not be aligned properly (which has been occurring lately). I did consider purchasing from other companies of similar quality, but CW grabbed my money once again! :roll:

Re: When will I get my watch?

Posted: Mon Nov 04, 2019 9:56 am
by golfjunky
this is when someone from CW needs to come on here and explain/apologise.

Re: When will I get my watch?

Posted: Mon Nov 04, 2019 10:55 am
by Bahnstormer_vRS
golfjunky wrote:this is when someone from CW needs to come on here and explain/apologise.
Which you know full well they will not do.

This is an independently run forum without input or editorial control by CW.

Guy

Sent from my Xperia XZ Premium using Tapatalk


Re: When will I get my watch?

Posted: Mon Nov 04, 2019 12:24 pm
by Mikkei4
golfjunky wrote:
Mon Nov 04, 2019 9:56 am
this is when someone from CW needs to come on here and explain/apologise.
Sorry but I don't agree with that.
Any apologies should be direct to those involved, i.e. those waiting too long for a delivery or repair or similar.

Re: When will I get my watch?

Posted: Mon Nov 04, 2019 12:46 pm
by Toph
Well after being told on Friday that my strap would ship Tuesday and my watch this coming Friday .. the strap,shipped Friday and arrived in Australia today .
Watch has been shipped today.
Now under promising and over delivering :)
Things are looking up

Re: When will I get my watch?

Posted: Fri Nov 08, 2019 6:52 pm
by Devarika Woulf
To add to the positive news above: My C65 ordered last Friday shipped this morning. Exactly one week; quicker than the bracelet! Not only that but the estimated delivery is this Monday. Wow! What year is this? :pssst:

Re: When will I get my watch?

Posted: Fri Nov 08, 2019 9:43 pm
by Thunder1
Thunder1 wrote:
Wed Oct 30, 2019 7:05 pm
Well, I ordered a C65 Trident Diver SH21 Limited Edition on 10/24/2019...I've asked CW several times(via email) since then to provide me w/ a tracking #..I finally got a response just awhile ago..it reads:

xxxxxxxxxxx (Christopher Ward)
Oct 30, 17:29 GMT
Dear Mr Thunder1,

I hope you are well.
Unfortunately, we are currently experiencing a delay in our dispatch department.
We are aiming to get the watch out to you as soon as possible.
I would like to apologise for any inconvenience this has caused.
Kind regards,
xxxxxxxxxxx
Customer Services Advisor


So, CW must be severely under staffed..I guess that is good news in terms of their long term health...still...
My watch showed up today..the wait was worth it!!..have a great weekend, folks...

Re: When will I get my watch?

Posted: Sat Nov 09, 2019 11:00 am
by Gasman
Received my watch yesterday after 2 phone calls. Not disappointed. :D

Re: When will I get my watch?

Posted: Sat Nov 09, 2019 5:37 pm
by StrapMeister
Gasman wrote:
Sat Nov 09, 2019 11:00 am
Received my watch yesterday after 2 phone calls. Not disappointed. :D
Let's see some pics then :)

Re: When will I get my watch?

Posted: Sat Nov 09, 2019 8:48 pm
by Ttf23
They are definitely catching up. My order on 5 Nov was despatched 8 Nov, arrived today. Very happy!