When will I get my watch?

Discuss Christopher Ward watches
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Bahnstormer_vRS
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Re: When will I get my watch?

Post by Bahnstormer_vRS » Thu Nov 21, 2019 4:58 pm

albionphoto wrote:Fair enough, Dave. I'm not in a hurry for the C65 B&G. My issue is with setting customer expectations as they say "Our customer promise is despatch within 2 working days...". Just like you I want the watch to be right when it's despatched. But really, one's credit card shouldn't be charged until the watch has passed QC and entered into the system as "In Stock". Once a watch is officially "In Stock" then the customer should be billed, payment collected and the watch despatched.
In effect, I'm treating this as an experiment, rather like Thermexman in his thread.
If you are paying by Credit Card, it is only charged when the watch is picked for dispatch; usually these are on the same day.


Referring back to your earlier quote & comment on my post.

I totally agree that CW have missed the target in terms of timeline to dispatch over the last couple of months. However, comment on this forum in recent days leads to suggest they are getting back on track.

I posted the link to info on CW's website as @Cmward seemed to be unaware of it.

Guy

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Cmward
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Re: When will I get my watch?

Post by Cmward » Fri Nov 22, 2019 2:05 pm

Bahnstormer_vRS wrote:
Thu Nov 21, 2019 12:21 am

Hope you get your watch soon as the C8 PR is a fine watch.

Did you go for the steel or DLC case?

Guy

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Guy, I ordered the DLC version.

And I received the “despatch” email a few hours ago! Very cool!

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Re: When will I get my watch?

Post by Cmward » Mon Nov 25, 2019 9:47 pm

Cmward wrote:
Fri Nov 22, 2019 2:05 pm


Guy, I ordered the DLC version.

And I received the “despatch” email a few hours ago! Very cool!


Watch is on my wrist!
CE7648D5-7288-4040-8E96-EACBEB98DD84.jpeg

Tomo1971
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Re: When will I get my watch?

Post by Tomo1971 » Tue Feb 11, 2020 9:54 am

I think I went through this 'delay' when I got my first CW in 2018 - things obviously not improved....

Ordered Wednesday (pre-order item) - but it went as ready for shipping on the website on Thursday but still no shipping confirmation yet.

Doesnt their website 'Promise' to ship within two days of order.......so if was fully available on Thursday, order should have been shipped on Friday, or Monday at the latest.....

No reply to any Facebook messages......not even read.

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Re: When will I get my watch?

Post by watchaholic » Tue Feb 11, 2020 11:09 am

Cmward wrote:
Mon Nov 25, 2019 9:47 pm
Cmward wrote:
Fri Nov 22, 2019 2:05 pm


Guy, I ordered the DLC version.

And I received the “despatch” email a few hours ago! Very cool!


Watch is on my wrist!CE7648D5-7288-4040-8E96-EACBEB98DD84.jpeg
Hope you enjoy yours as much as I have mine. Bought it when they were first released, and still brings a smile to my face every time I wear it.
20200211_040430.jpg
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Blake
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Re: When will I get my watch?

Post by Blake » Tue Feb 11, 2020 10:15 pm

I've waited about 3 days since mine was sent but yeah I got it on clearance so that makes sense.
Once shipped should be with you in 3 or 4 days

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