If you are paying by Credit Card, it is only charged when the watch is picked for dispatch; usually these are on the same day.albionphoto wrote:Fair enough, Dave. I'm not in a hurry for the C65 B&G. My issue is with setting customer expectations as they say "Our customer promise is despatch within 2 working days...". Just like you I want the watch to be right when it's despatched. But really, one's credit card shouldn't be charged until the watch has passed QC and entered into the system as "In Stock". Once a watch is officially "In Stock" then the customer should be billed, payment collected and the watch despatched.
In effect, I'm treating this as an experiment, rather like Thermexman in his thread.
Referring back to your earlier quote & comment on my post.
I totally agree that CW have missed the target in terms of timeline to dispatch over the last couple of months. However, comment on this forum in recent days leads to suggest they are getting back on track.
I posted the link to info on CW's website as @Cmward seemed to be unaware of it.
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