This.
It's a way for CW to wind back on their 5yr warranty promises and make a bit of extra money. Simple as that.
This.
As I understand CW are not going back on previous commitments in terms of watches sold, so if at the time your handbook says recommended and not the new wording since the Trident M3 you will receive the full five years warranty regardless of servicing.
9 weeks...MarkingTime wrote: ↑Wed Nov 06, 2019 8:29 pmIndeed.Thermexman wrote: ↑Mon Oct 14, 2019 11:09 am This post was more about seeing how much interaction is required in order to get my watch fixed/serviced and back to me in a timely fashion with minimal interaction from me.
Just over 8 weeks so far with no input from me after the watch was receipted by CW...
I am counting and I will update.
^ Yikes....Nine weeks with nary an email update?
Ten weeks...
EDIT - I found the posts I referred to above regarding 12 or 24 months warranty on a service - they are on this topic thread (I might have messed up the quotes a bit but hopefully you'll get the drift, if not it's just a page or so back.
downer wrote: ↑Thu Nov 07, 2019 10:48 amNo. I think it's a two year warranty on a service - regardless of age, which is in line with many other brands.Mikkei4 wrote: ↑Thu Nov 07, 2019 9:25 amand if the service is after 4years it's 1 year?helicopter pat wrote: ↑Thu Nov 07, 2019 9:00 am At Bristol GTG I did ask Mike if a 2 year guarantee was given on a service and did state that is the case.
I can only go by this email as this is the only time it was mentioned.
Agreed. For £150 there should be a detailed work report and the watch should come back in perfect condition - bracelet parting, ye gods. I would also be unhappy about the guarantee confusion. Still a way to go......PaulJS wrote: ↑Fri Nov 22, 2019 3:17 pm An interesting experiment that seems to me to throw up several issues:
1.From the description of how the watch now winds it still seems to have a problem - all three of my Tridents can be wound until the cows come home and there is no judder or stiffness.
2. There was no detailed breakdown of the work completed despite this being non warranty paid for work.
3.The e-mail 'diagnosing' the problem is laughable - it talks about a service being needed and then refers to a repair. You don't have a service to effect a repair - a repair implies that something is faulty or broken, so which is it?
4 It says the repair is guaranteed for 12 months - does this mean the whole movement or just the bit they fixed that wasn't broken since it was still under warranty but it had to be paid for?
Personally, I would expect a bit more for my hard earned £150 such as a watch that is functioning properly following the service and also details of what was actually found and done.
It all seems as clear as mud to me!
Cheers,
Paul
Thanks for summarising it up so well for me Paul.PaulJS wrote: ↑Fri Nov 22, 2019 3:17 pm An interesting experiment that seems to me to throw up several issues:
1.From the description of how the watch now winds it still seems to have a problem - all three of my Tridents can be wound until the cows come home and there is no judder or stiffness.
2. There was no detailed breakdown of the work completed despite this being non warranty paid for work.
3.The e-mail 'diagnosing' the problem is laughable - it talks about a service being needed and then refers to a repair. You don't have a service to effect a repair - a repair implies that something is faulty or broken, so which is it?
4 It says the repair is guaranteed for 12 months - does this mean the whole movement or just the bit they fixed that wasn't broken since it was still under warranty but it had to be paid for?
Personally, I would expect a bit more for my hard earned £150 such as a watch that is functioning properly following the service and also details of what was actually found and done.
It all seems as clear as mud to me!
Cheers,
Paul