Good customer service with CW

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Coanda
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Good customer service with CW

Post by Coanda »

Hello everyone. Long time lurker and now first time poster! I have read the mixed reviews regarding CW but I thought I would share my experience to date. I have purchased a few watches and straps from them and fortunately no quality issues so far. I did have a positive experience with them during the January 2019 clearance sale. I purchased a watch that ended up being out of stock.

They informed me about 1-2 weeks after the initial order. However, they did offer a discount on other watches in the main catalogue. I personally spoke with an employee and we finalized payment over the phone. Afterwards, the employee personally made sure the watch was shipped the following morning, and I was the happy owner 1 week later (live in the US). :thumbup:

To be honest, I would have understood if the whole story would have ended with me being told that there was a mistake in inventory and they didn't have the watch. But they fact that they went through this extra step will always stay with me.

I have always enjoyed reading the discussions and hope I can contribute as well!

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MiniMpi
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Re: Good customer service with CW

Post by MiniMpi »

Welcome to the forum ;)

Nice to hear your experience of CW Customer service.
Ferg

22 CW watches and a 1934 Rolex 912 'Tank'.

Check out my Instagram @minimpi610

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Amor Vincit Omnia
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Re: Good customer service with CW

Post by Amor Vincit Omnia »

Hello and welcome, and thanks for sharing your positive experience. 8)
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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Toph
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Re: Good customer service with CW

Post by Toph »

Great to hear. I hope my second purchase will be more in line with your first experience than mine :)

Cheers
Where no counsel is the people fall but in a multitude of counsellors there is safety
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magicman
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Re: Good customer service with CW

Post by magicman »

I had a similar experience as the OP.
Bought a NN blue bezel C60 mk2 in the sale, it wasn't 100 percent, so i returned it, they sent me out a brand new watch out, no blue in stock.
So i ended up with the red, which i was quite happy about.
Mine was a few years back, but good to see they still have a similar policy now.

Regards Steve

DavecUK
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Re: Good customer service with CW

Post by DavecUK »

Nice to hear a positive CS story

Bungle-ator
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Re: Good customer service with CW

Post by Bungle-ator »

Despite taking forever with numerous time scales broken my watch came back yesterday.
Repaired under warranty after I dropped it (I fully expected to pay). They even replaced the crystal that had a tiny scratch on it which is by far and beyond expectations. The crown is easier to wind than it was previously and with first impressions it's better regulated that was previously.

Hats off to them for the job they done in the end.

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Viognier
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Re: Good customer service with CW

Post by Viognier »

Welcome Coanda!! Do hope you continue to post here!!

Very nice to hear folks sharing their positive customer service experiences to balance out the bumpy posts of late.
Small collection of timepieces that I enjoy

Jcalder68
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Re: Good customer service with CW

Post by Jcalder68 »

Always good to see someone praise the positives rather than harp on about the negatives!
I’m glad your watch buying process went well, enjoy.

C
CW Watches (To Date): C65 Trident Vintage MK2, C65 Sandhurst, C65 Dartmouth, C60 Pro 300, C60 Pro 600 Vintage, C65 GMT.
Others (To Date): Sinn 104, Seiko SNA411, G-Shock, Seiko SKX007

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albionprs
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Re: Good customer service with CW

Post by albionprs »

Pleased for you.
Let's hope the CS at CW has turned a corner for the better.
Life is always full of surprises
C60-600 Black; 1962 9ct Omega Auto; Tudor Black Bay GMT; Tag Heuer Monza; Omega Aqua Terra; Omega Speedmaster 1957

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