Good customer service with CW

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Coanda
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Good customer service with CW

Post by Coanda » Sat Oct 05, 2019 2:40 am

Hello everyone. Long time lurker and now first time poster! I have read the mixed reviews regarding CW but I thought I would share my experience to date. I have purchased a few watches and straps from them and fortunately no quality issues so far. I did have a positive experience with them during the January 2019 clearance sale. I purchased a watch that ended up being out of stock.

They informed me about 1-2 weeks after the initial order. However, they did offer a discount on other watches in the main catalogue. I personally spoke with an employee and we finalized payment over the phone. Afterwards, the employee personally made sure the watch was shipped the following morning, and I was the happy owner 1 week later (live in the US). :thumbup:

To be honest, I would have understood if the whole story would have ended with me being told that there was a mistake in inventory and they didn't have the watch. But they fact that they went through this extra step will always stay with me.

I have always enjoyed reading the discussions and hope I can contribute as well!

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MiniMpi
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Re: Good customer service with CW

Post by MiniMpi » Sat Oct 05, 2019 8:49 am

Welcome to the forum ;)

Nice to hear your experience of CW Customer service.
C9 AM GT LE #001/135, C60 Ombré #001/300, C1-GM-5DA, C7 Proto, C11 Elite, C7 Bluebird, C70 Ascari, C7 COSC LE, C65 MK1 LE, C60 316L, C9-JH-MK3, C600-IPB, C8-KVKT-MK2, C60 GMT, C60 SKRS, C60-TI-V2, C8 UTC, C8 Flyer MK2, C65 Trident Diver, Rolex 912 Tank.

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Amor Vincit Omnia
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Re: Good customer service with CW

Post by Amor Vincit Omnia » Sat Oct 05, 2019 8:51 am

Hello and welcome, and thanks for sharing your positive experience. 8)
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


@Avo238

Toph
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Re: Good customer service with CW

Post by Toph » Sat Oct 05, 2019 10:00 am

Great to hear. I hope my second purchase will be more in line with your first experience than mine :)

Cheers
Where no counsel is the people fall but in a multitude of counsellors there is safety
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magicman
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Re: Good customer service with CW

Post by magicman » Sat Oct 05, 2019 11:04 am

I had a similar experience as the OP.
Bought a NN blue bezel C60 mk2 in the sale, it wasn't 100 percent, so i returned it, they sent me out a brand new watch out, no blue in stock.
So i ended up with the red, which i was quite happy about.
Mine was a few years back, but good to see they still have a similar policy now.

Regards Steve

DavecUK
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Re: Good customer service with CW

Post by DavecUK » Sat Oct 05, 2019 2:34 pm

Nice to hear a positive CS story

Bungle-ator
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Re: Good customer service with CW

Post by Bungle-ator » Sat Oct 05, 2019 3:24 pm

Despite taking forever with numerous time scales broken my watch came back yesterday.
Repaired under warranty after I dropped it (I fully expected to pay). They even replaced the crystal that had a tiny scratch on it which is by far and beyond expectations. The crown is easier to wind than it was previously and with first impressions it's better regulated that was previously.

Hats off to them for the job they done in the end.

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Viognier
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Re: Good customer service with CW

Post by Viognier » Sat Oct 05, 2019 4:13 pm

Welcome Coanda!! Do hope you continue to post here!!

Very nice to hear folks sharing their positive customer service experiences to balance out the bumpy posts of late.
Small collection of timepieces that I enjoy

Jcalder68
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Re: Good customer service with CW

Post by Jcalder68 » Sun Oct 06, 2019 6:10 pm

Always good to see someone praise the positives rather than harp on about the negatives!
I’m glad your watch buying process went well, enjoy.

C
CW Watches (To Date): Trident M3 40mm, C60 Pro 300, C60 Pro 600 Vintage, C65 GMT, C65 Diver Auto, C65 Diver Manual
Others (To Date): Sinn 104, Seiko SNA411, G-Shock

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