Delivery timescales

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Thegreyman
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Re: Delivery timescales

Post by Thegreyman » Thu Oct 10, 2019 6:24 pm

Laird wrote:
Thu Oct 10, 2019 1:29 pm
Sigh ... the pleasure of getting my new watch more quickly than anticipated & the effectiveness & professional approach of DPD ... was totally marred by finding that the Date Window of the C7 Panda was offset by almost a mm from alignment with the Baton at 6 o'clock ...

Its not much, but caught my eye immediatly ....

... how come this doesnt get picked up in the 2 days taken for QC checks ?

oh, and the strap wasnt fitted - just lying loose under its elastic grips ...

No doubt, like others, I will be told its 'within acceptable parameters' ...

Hey-Ho
The face misalignment is one thing, bad enough but tolerances might come into it, maybe wasn’t visible to the naked eye in QC....however are you saying the watch was shipped sans strap...that’s ridiculous, are you meant to whip out your Bergeon and do it yourself?!

I guess it may have QR pins but I still think you should open the watch to it being on the strap.
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Re: Delivery timescales

Post by Laird » Fri Oct 11, 2019 4:20 pm

The face misalignment is one thing, bad enough but tolerances might come into it, maybe wasn’t visible to the naked eye in QC...


by finding that the Date Window of the C7 Panda was offset by almost a mm from alignment with the Baton at 6 o'clock ...

Its not much, but caught my eye immediatly ....

... how come this doesnt get picked up in the 2 days taken for QC checks ?
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Re: Delivery timescales

Post by Remus » Fri Oct 11, 2019 8:05 pm

Hope mine arrives all square tomorrow. Excited. Keep you posted
Remus

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Re: Delivery timescales

Post by DanielDZ » Fri Oct 11, 2019 8:59 pm

I find delivery times get slower when there’s upcoming launches or sales are on etc
Current watches: Tudor Black bay 36 Black dial, C65 Trident GMT Black/Orange, C30 Malvern Chronometer LTD

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Re: Delivery timescales

Post by BlueIn2Red » Tue Oct 15, 2019 1:39 pm

If one orders a watch which is apparently in stock (i.e. doesn't have "order for mid-October" next to it for example), and pays for next day delivery (ordering before 1pm), should you expect to get it the next working day? Or is it actually just the next day from whenever they ship it?

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Re: Delivery timescales

Post by Amor Vincit Omnia » Tue Oct 15, 2019 9:49 pm

One would imagine that the 1 pm deadline would be there in order to give them time to prep and package the watch for late afternoon dispatch and next working day delivery.
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Re: Delivery timescales

Post by TigerChris » Wed Oct 16, 2019 12:27 am

BlueIn2Red wrote:
Tue Oct 15, 2019 1:39 pm
If one orders a watch which is apparently in stock (i.e. doesn't have "order for mid-October" next to it for example), and pays for next day delivery (ordering before 1pm), should you expect to get it the next working day? Or is it actually just the next day from whenever they ship it?
Next day delivery should mean exactly that - it should arrive the next working day

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Re: Delivery timescales

Post by BlueIn2Red » Wed Oct 16, 2019 11:55 am

Thanks guys. I guess it would be better if they had a clear "In Stock" tag next to actually on hand watches which can be sent next day. It's possible to select next day delivery for example on a pre-order watch, which doesn't really make a lot of sense to me.

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Re: Delivery timescales

Post by tg07 » Wed Oct 16, 2019 5:18 pm

BlueIn2Red wrote:
Wed Oct 16, 2019 11:55 am
Thanks guys. I guess it would be better if they had a clear "In Stock" tag next to actually on hand watches which can be sent next day. It's possible to select next day delivery for example on a pre-order watch, which doesn't really make a lot of sense to me.
I agree. I ordered 2 watches last week Monday and haven't received a delivery confirmation email. After a week, I followed up to check on status and haven't heard anything. Hoping to get these by the end of the month. :-k

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Re: Delivery timescales

Post by BlueIn2Red » Wed Oct 16, 2019 6:27 pm

BlueIn2Red wrote:
Tue Oct 15, 2019 1:39 pm
If one orders a watch which is apparently in stock (i.e. doesn't have "order for mid-October" next to it for example), and pays for next day delivery (ordering before 1pm), should you expect to get it the next working day? Or is it actually just the next day from whenever they ship it?
So the watch (40mm Trident Pro GMT in blue, hybrid strap) didn't arrive today (I booked the day off work to wait in for it), no notification at all from CW other than the initial confirmation email. Is this "normal"? I have emailed customer services asking them to chase it up obviously, and will phone tomorrow if they haven't replied by mid-morning.

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Re: Delivery timescales

Post by Rice & Gravy » Wed Oct 16, 2019 6:44 pm

But did you get a shipping confirmation and tracking number?
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Re: Delivery timescales

Post by BlueIn2Red » Wed Oct 16, 2019 7:21 pm

No, as I said, nothing other than the initial order acknowledgement. This is my first CW watch, so I didn't/don't know what to expect.

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Re: Delivery timescales

Post by Rice & Gravy » Wed Oct 16, 2019 7:46 pm

In that order confirmation email it says that "you will receive a despatch confirmation email as soon we ship your order, together with your tracking number so can follow its progress".

If you ordered from the "Nearly New" sale, it may take awhile, because also in that email it states, "that during sale periods, orders may take a littler longer than usual to despatch."

Combine that with the fact that some of the previously back-ordered Military line is now in and shipping, and I suspect CW CS are swapped with trying to get everything out as quickly as possible.

Hope that helps.

I ordered during the NN sale last Friday and am going to follow up Friday for a status if it doesn't ship tomorrow.
Christopher Ward Several previous C60 Trident Pros
Omega SMP 2254.50
Damasko DA44
Seiko SRPC39
Hamilton Jazzmaster Day/Date

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Re: Delivery timescales

Post by Bahnstormer_vRS » Wed Oct 16, 2019 7:47 pm

BlueIn2Red wrote:No, as I said, nothing other than the initial order acknowledgement. This is my first CW watch, so I didn't/don't know what to expect.
You should receive a 'Dispatched' email from CW, which confirms they have booked it out, but it has not necessarily left the building.

You'll then get an email ostensibly from CW, but if you look at the email address it's from DPD, which will say "We'll deliver your Christopher Ward (London) parcel on date". You then know that DPD has got it and to expect delivery next working day.

DPD will then, on the day of delivery, email their expected time of delivery (one hour window).

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Re: Delivery timescales

Post by TigerChris » Wed Oct 16, 2019 7:51 pm

If he/she paid extra for next day delivery though, it should be next day. Else, why pay the extra? So, it would be handy to know if the next day delivery was actually paid for

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