Clearance Returns

Discuss Christopher Ward watches
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Bahnstormer_vRS
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Re: Clearance Returns

Post by Bahnstormer_vRS »


timor54 wrote:
Mikkei4 wrote:
Fri Dec 20, 2019 5:30 pm

Website crashes are not great obviously but can happen to any Company..........Sky.com's pages for Sky Q are unavailable currently.
Agree, but CW are an eCommerce business that lives or dies by its website and this seems to happen far to often.

From the outside it looks like a company running on a hotch-potch of bodged together systems. Lacking in capacity, load balancing and with little in the way of systems management expertise. Not to mention woeful internal operational processes.
All of which CW are fully aware of, although not perhaps to the dramatic extent you portray.

Corrective measures and improvements are I'm sure in the pipeline; although Rome wasn't built in a day.

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Re: Clearance Returns

Post by Gripper »

timor54 wrote:
Fri Dec 20, 2019 5:11 pm
what-time-is-it wrote:
Fri Dec 20, 2019 2:33 pm
timor54 wrote:
Fri Dec 20, 2019 2:16 pm

My order is in the system, so maybe I’ll get it this year... :problem:
Or even this decade! :lol:
... and now their website has crashed. What a complete and utter shambles they appear to have turned into :?
Probably all gone out on their Xmas do! :santagrin: :kg:

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Re: Clearance Returns

Post by what-time-is-it »

Bahnstormer_vRS wrote:
Fri Dec 20, 2019 6:04 pm
timor54 wrote:
Mikkei4 wrote:
Fri Dec 20, 2019 5:30 pm

Website crashes are not great obviously but can happen to any Company..........Sky.com's pages for Sky Q are unavailable currently.
Agree, but CW are an eCommerce business that lives or dies by its website and this seems to happen far to often.

From the outside it looks like a company running on a hotch-potch of bodged together systems. Lacking in capacity, load balancing and with little in the way of systems management expertise. Not to mention woeful internal operational processes.
All of which CW are fully aware of, although not perhaps to the dramatic extent you portray.

Corrective measures and improvements are I'm sure in the pipeline; although Rome wasn't built in a day.

Guy


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Re: Clearance Returns

Post by Bahnstormer_vRS »

Quite correct Chris and since then they have updated their website and e-commerce system at least once, possibly twice.

In the meantime the internet, technology, use of mobile devices etc. has changed things dramatically.

CW are not resting on their laurels but are continuing to move forward, and will do so in 2020.

Guy

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Re: Clearance Returns

Post by what-time-is-it »

I'll believe it when I see it.
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Re: Clearance Returns

Post by Laird »

A dispatched email mid-morning ... by 17.30, DPD had decided to keep it for the w/end .... sigh ...
Laird wrote:
Fri Dec 20, 2019 11:51 am
I ordered a C65 GMT Pepsi on Weds this week - havent even had a 'Confirmation of Purchase' email - altho in 'My Account' its correctly shown ...

Ho Hum
StrappedUp wrote:
Fri Dec 20, 2019 10:47 am
Ordered a GMT on Wednesday with free standard delivery and I've just been notified that my DPD driver will be at my door within the hour.

So far so good CW! [-o<
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Re: Clearance Returns

Post by Bahnstormer_vRS »

what-time-is-it wrote:I'll believe it when I see it.
Looking forward to it Chris.

Guy

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C4&W7 BBMF| C5 BOB LE| C5 FLE| C7 MkI 47AD| C7 MkII Harrier| C8 MkI| C8 Reg MkII| C8 M2.04 LE| C8 PR
C9 FLE| C9 Me109 SPC LE| C11 Mak Navy| C20 FLE| C40 x2| C60 K'fisher| C60 FLE x2
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Re: Clearance Returns

Post by jtc »

timor54 wrote:
Fri Dec 20, 2019 5:44 pm
Mikkei4 wrote:
Fri Dec 20, 2019 5:30 pm
timor54 wrote:
Fri Dec 20, 2019 5:11 pm


... and now their website has crashed. What a complete and utter shambles they appear to have turned into :?
Website crashes are not great obviously but can happen to any Company..........Sky.com's pages for Sky Q are unavailable currently.
Agree, but CW are an eCommerce business that lives or dies by its website and this seems to happen far to often.

From the outside it looks like a company running on a hotch-potch of bodged together systems. Lacking in capacity, load balancing and with little in the way of systems management expertise. Not to mention woeful internal operational processes.
Maybe another "ddos attack".....
Jon

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Re: Clearance Returns

Post by Molan »

I mentioned it to Chris W earlier today and he said they’d identified the problem and were working to fix it.

Looks like some sort of scripting issue to me. Some pages half load and freeze, others show nothing and the ones that part load don’t have any working links 🤦‍♂️
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Re: Clearance Returns

Post by Molan »

It’s back now 😉
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Re: Clearance Returns

Post by theemaadhatter »

Laird wrote:
Fri Dec 20, 2019 11:51 am
I ordered a C65 GMT Pepsi on Weds this week - havent even had a 'Confirmation of Purchase' email - altho in 'My Account' its correctly shown ...

Ho Hum
StrappedUp wrote:
Fri Dec 20, 2019 10:47 am
Ordered a GMT on Wednesday with free standard delivery and I've just been notified that my DPD driver will be at my door within the hour.

So far so good CW! [-o<
I ordered the same (pepsi). No confirmation email, so I just assumed it wasn’t working correctly during the sale. Got the dispatch email next day on Thursday and it’s already in the States and will be delivered Monday. Better the watch than an email. But sure ensuring confirmation emails are working would keep people more at ease, especially through the sales.
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Re: Clearance Returns

Post by Laird »

Better News first thing today - another email from DPD ... suddenly they can deliver it today ... thats really good, if somewhat confusing ...
Laird wrote:
Fri Dec 20, 2019 7:13 pm
A dispatched email mid-morning ... by 17.30, DPD had decided to keep it for the w/end .... sigh ...
Laird wrote:
Fri Dec 20, 2019 11:51 am
I ordered a C65 GMT Pepsi on Weds this week - havent even had a 'Confirmation of Purchase' email - altho in 'My Account' its correctly shown ...

Ho Hum
StrappedUp wrote:
Fri Dec 20, 2019 10:47 am
Ordered a GMT on Wednesday with free standard delivery and I've just been notified that my DPD driver will be at my door within the hour.

So far so good CW! [-o<
|C70s-most|C7 BlueBird|C7 IRR COSC|C7 BRG|C7 Mk2 COSC|C7 COSC Valjoux|C3 Blue GT |C4 Phoenix|C5 BoB|C8 Pilots|C60 316L Yellow & Blue|C8 UTC|C60 GMT|C60 Valjoux|C65 Classic & Pepsi|C50 D/D COSC|C1 WT|C9 Pulser & AMGT|C11 Makaira 500 Orange|

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Re: Clearance Returns

Post by Ttf23 »

Some more just added if someone fancies a last minute Xmas present - including a nn C60 Apex. Happy Xmas all!

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Re: Clearance Returns

Post by mabotham »

Have snapped up the 40mm blue C60... Been waiting very patiently, too. :thumbup:

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Re: Clearance Returns

Post by MiniMpi »

mabotham wrote:Have snapped up the 40mm blue C60... Been waiting very patiently, too. Image
Nice one mate !
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