Not sure why you think the CW attitude toward the forum is disdainful. They do read the forum, but as has been stated many times before, they do not post so as not to influence, or give the appearance of influencing the editorial content.hughesyn wrote: ↑Fri Oct 11, 2019 11:03 amThe forum is still valuable to CW, because it shows they are a 'real' company, not just a fancy website.
I bought my first CW after reading the forum, which gave me the confidence to buy.
The company does seem to have a disdainful attitude toward the forum.
They appear to read it occasionaly, but will never post anything.
Lots of young companies like fintechs have forums in which the company and customers are in constant dialogue. It's part CS, part feedback / roadmap development...
If someone posts a complaint, I'd expect a company representative to reply quickly with 'Hi, sorry to hear you're having a problem. DM me your contact details and we'll get in touch to sort this out'. That is exactly the kind of reply you get on social media from almost every other company when people complain. It takes the heat out of a complaint discussion because right from the beginning you know the company is on it.
On the other hand, the FB group seems more fun and less moderated.
See you on FB peeps!
You are probably aware, but for those that are not, CW supports this forum financially and with tech support. I certainly do not see the disdain in that.
This forum is not the complaint department, nor customer service. The CW website has the contact information for CS as well as others. That is where people should be reaching out to for resolutions. They are free to comment on the process here as well as resolutions, but we cannot solve issues that CW must deal with.
If I buy something and have an issue I do not go looking for a for forum to reach out. I reach out to the company I bought from. How difficult is that? Seems like common sense to me.