Slight QC issue, need advice please

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Emjay
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Slight QC issue, need advice please

Post by Emjay » Thu Sep 12, 2019 5:50 pm

Hi guys,

I've been a silent reader of this forum and have been following CW for a few months now and was waiting for the right model for me to arrive in order to make my first CW purchase (despite the QC horror stories here :lol: ).
After closely eyeing the C60 mk3 and patiently waiting for the blue one to be announced in 40mm, I was rather surprised that with the new releases the C65 Ombre has caught my immediate attention. I slept a few night over it and finally ordered it, hoping I would not have to open a thread here. And yet here I am. :?

It arrived yesterday and I must say I was in awe, what a beautiful watch! :o But before even unwrapping the plastic I noticed that something was a bit off on the dial. The two 12 o clock markers are not perfectly aligned, the right one sits an ounce above the left one. I checked from different angles to see if it was a distortion from the crystal, but no. Today I consulted the wife and without telling her what the problem was she said something was not right with the 12 o clock markers, so it's there. I'll try to upload a picture for you to see it.

The question at hand is, is this within tolerance? And with tolerable I mean, I'll be sending it back on the 60/60, but am I in danger of receiving a watch with the same flaw when I order a new one?

Whats my best course of action? Is this easily repairable or should I opt for a new one? I really like the watch and it pains me to send it back but, and for some this may sound pedantic, it's a small error but once I see something like that I cannot unsee it, and thus will not be 100% happy with the watch itself and not happy to show it off to watch friends.

As I see it my options are:
1) Send it back on 60/60 and order another one after refund, stating at the order that I do not want serial number X
2) Contact CS and describe the problem, state that I will send it back and ask them to immediately send another watch without refunding
3) Contact CS and describe the problem, asking to repair

I'm heavily leaning towards 2. Any suggestions are very welcome. Thanks.

Edit: of course uploading the pic didn't work. :D
I'll just post the imgur link, maybe I'll find out how to embed it. https://imgur.com/kQDSALQ

Image

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Amor Vincit Omnia
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Re: Slight QC issue, need advice please

Post by Amor Vincit Omnia » Thu Sep 12, 2019 7:11 pm

Fixed the image for you, though you might need a better picture. I suggest posting as an attachment.

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Re: Slight QC issue, need advice please

Post by what-time-is-it » Thu Sep 12, 2019 7:11 pm

Option 1, not worth the hassle of organising an exchange in my opinion and hopefully the 2nd watch will be ok - if not send them both back!

If you can order before returning the first, so you won't get the original watch back.

Your markers are poo(r) and not acceptable imho.
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Re: Slight QC issue, need advice please

Post by DavecUK » Thu Sep 12, 2019 7:20 pm

Send an absolutely clear image showing the markers not aligned, clearer than the one you have done if you can and be exactly straight on to the face. Explain clearly that you like the "Ombre whatever" you have purchased but wish to exchange it for another because of this issue. If they start talking about a repair, then you can calmly explain that you could invoke the 60/60 and then repurchase, but this would be much more involved. A repair would be totally inappropriate on a new watch.

Should the customer service rep you speak to not quite understand, then ask to speak to the customer service manager about what needs to be done. Keep calm, explain clearly. It should be a no brainer for them to send you a return pack and to ship another watch out when they get yours back.

I can't see you having any problem with this, just don't wear the watch.

Even on this photo I can see they are misaligned and I cannot see how it can be in tolerance, it's also not something that can be a result of ageing on any normal watch so the fact the watch dial has been aged is neither here nor there.

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Re: Slight QC issue, need advice please

Post by jtc » Thu Sep 12, 2019 7:24 pm

Yep, just return for a replacement. Hopefully you'll have a new one in no time!
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Re: Slight QC issue, need advice please

Post by Bounce » Thu Sep 12, 2019 8:19 pm

I personally would order a new one now, then when it arrives send the imperfect one back, at least you know its not the same one.
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Re: Slight QC issue, need advice please

Post by StrapMeister » Thu Sep 12, 2019 8:52 pm

I seem to remember that when the original C60 Ombre came out that it had similar issues with indice alignment * :thumbdown:
...one would have hoped that a similar issue wouldn't happen again :silent:
There's no question (in my opinion) that this is not within tolerance and should be sent back for a replacement or refund.


* EDIT: Not all of them had issues but there must have been a batch of them.
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Re: Slight QC issue, need advice please

Post by A1soknownas » Thu Sep 12, 2019 9:19 pm

Sorry to hear this.

I'd contact customer service, explain the issue and they will send a returns pack - you will also be able to gauge their response and likely course of action. It will include a form asking you to select Refund, Replacement or Repair etc.

State that you would like a replacement but if they deem the watch not to be faulty then you would like a refund. Then re-order.
(I selected replacement but they just checked mine and just sent it back with no change or warning - so be clear!! Yours could never be deemed to be ok though so you should be safe...)

If you don't want to wait, re-order now whilst the return takes place. As others have said - Do not wear it.

Good luck.

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Re: Slight QC issue, need advice please

Post by Devarika Woulf » Thu Sep 12, 2019 11:05 pm

I can see the markers not in alignment from the picture. Hope you get a new one ASAP.
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Re: Slight QC issue, need advice please

Post by Emjay » Fri Sep 13, 2019 12:50 pm

Thank you everyone for your comments. I think I'll be reordering a second one and when I get a shipping notice, I'll send that one back for a refund. I would've loved the serial number tho. Does anyone know, are they sent randomly or in ascending numerical order? If second, they have not sold much of them. :D

Is it possible to specify why I'm sending it back? I'd really want them to know what the fault is in my opinion, maybe they'll fix it before sending it to some other poor guy/gal.

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Re: Slight QC issue, need advice please

Post by Laird » Fri Sep 13, 2019 2:13 pm

Random sequence.
|C70s - not DBR1 COSC/AM100 |C7 'BlueBird' |C7 IRR COSC |C7 BRG LE |C7 Rapide Mk2 COSC |C7 COSC Valjoux |C3 Blue GT |C4 Phoenix |C8 Pilots M1&2 |C60 316L Yellow |C8 UTC |C60 Trident GMT |C60 Trident Valjoux |C65 Classic Rose |C50 Day-Date COSC |

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Re: Slight QC issue, need advice please

Post by Tally » Fri Sep 13, 2019 2:22 pm

I feel your pain, I had two c60 ombres that had wonky indices and was informed that they were within tolerance after the second one

I ended up being refunded in the end as they couldn't guarantee a third would not be the same...shame as I really liked it but it was too distracting.

I was tentatively looking at the C65 version and asked myself if they may have the same issue.... guess you've answered that question for me

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Re: Slight QC issue, need advice please

Post by gatehealing » Sun Sep 15, 2019 3:45 am

That looks terrible and I wouldn’t stand for that kind sort of sloppy work on a nice watch. I’d notice it every time I put it one.

Definitely get a new one. If that one also has sloppy workmanship I’d get a refund and shop around a bit.

Fingers crossed that the new plans MF has mentioned help get this fixed quickly and the first time.

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Re: Slight QC issue, need advice please

Post by Bungle-ator » Sun Sep 15, 2019 9:18 am

Tally wrote:
Fri Sep 13, 2019 2:22 pm
I feel your pain, I had two c60 ombres that had wonky indices and was informed that they were within tolerance after the second one

I ended up being refunded in the end as they couldn't guarantee a third would not be the same...shame as I really liked it but it was too distracting.

I was tentatively looking at the C65 version and asked myself if they may have the same issue.... guess you've answered that question for me

Welcome to the forum too
That's quite frightening. They surely can't think that a defect like that is OK to just keep sending out!

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Re: Slight QC issue, need advice please

Post by Devarika Woulf » Sun Sep 15, 2019 10:37 am

Bungle-ator wrote:
Sun Sep 15, 2019 9:18 am
That's quite frightening. They surely can't think that a defect like that is OK to just keep sending out!
That's insane. If mine ever came in like that it'd be going right back. If other companies can have aligned markers then so should they; every time. If they can't then they need to switch it to one single marker at 12.

I'm looking at getting myself a C65 so I should hope it is OK. :?
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