Advice Needed - Small Imperfection on the C65 Trident Auto

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groovin
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Advice Needed - Small Imperfection on the C65 Trident Auto

Post by groovin » Wed Jul 10, 2019 1:38 pm

Hey all,

As some of you might have seen I have aquired a C65 Trident Auto from a fellow forum member.

I have the watch for a few days now and love the looks and the feel of the watch; it's perfect for me.

Now today I just discovered there is a small white spec that looks like either a small white microfiber or a small scratch to the right side of the 12 hour marker.

This is definately not on the outer side of the sapphire crystal and after looking at it from different angles and in different lightning I am pretty confident it is on the inside of the crystal.

Now comes the tricky part where your valuable advice can help me decide:

On the one hand I can be quite exagerated in keeping my watches in perfect condition and really pay attention with avoiding every possible scratch mark etc so now that I have seen this thing it's a mental thing and I always notice it.
On the other hand the watch is perfect it seems to keep time with an error of under 1sec+ and I am quite scared of the recent QC and CS stories we have all been witnessing here.

So send it in or keep it with the "war scar" from CW that is the big question?

Below some pictures with the marked spot (pictures 1 and 2 show the spot more clearly) (pictures 3 and 4 are meant to show that it's sometimes barely visible):

Thank you all for your input in advance.

All the best,

Andrei

Visible angles and lightning:
1.jpg
2.jpg
Not so visible examples:
3.jpg
4.jpg
<> C9 Moonphase <> C65 Trident Auto <> Glycine Airman Base 22 <> C9 5 Day Auto <>
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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by monkwearmouth » Wed Jul 10, 2019 1:45 pm

Too big too ignore. If it was me I’d send it back


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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by H0rati0 » Wed Jul 10, 2019 2:05 pm

Me too, it would bug me a much as it sounds like it will bug you - send it in.

A pity though.
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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by RichM » Wed Jul 10, 2019 2:39 pm

That's a great purchase from a fellow forum member - I wish I'd seen it too!

I could probably live with it. For me, these things eventually become invisible and I don't notice them anymore.

If it bugs you though definitely look at getting it sorted.

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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by hsukirk » Wed Jul 10, 2019 8:41 pm

Sounds like sending it back is a better idea. I would have personally .

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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by Bungle-ator » Wed Jul 10, 2019 9:47 pm

That would drive me mad. There's a less noticeable imperfection on the dial of my c65 that I tried my best to ignore but it was irritating the life out of me. Certainly, whilst weighing up the cost it just shouldn't be there. I've only asked them to fix it after I dropped the watch and it stopped running and this may or may not be the reason is being repaired under warranty. I do however wish I'd returned it as soon as I noticed it.

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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by groovin » Thu Jul 11, 2019 8:45 am

Thank you for the input so far,

I have been looking at the watch now for the past day and the fact that the watch somehow wears quite small and because of the domed crystal glass it does hide away quite well. There are just few specific situations where it is visible and of course if you know it's there and get the watch really close to your eyes to inspect it.

But I agree that generally things like these should definitely get sorted. Just a bit scared of the time it would be away for service and not jinx the fact that it is running so well.

Would you happen to know if it would be an option as I documented the issue to have CW resolve it with a first service that might be needed for some reason at a later point in time (of course during the warranty period)?

Still a bit undecided but again thank you for all the input past and future!

Andrei
<> C9 Moonphase <> C65 Trident Auto <> Glycine Airman Base 22 <> C9 5 Day Auto <>
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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by groovin » Fri Jul 12, 2019 11:58 am

After discovering another issues with the 5 hour marker that has the lume filling going over the side of the marker as seen in the picture below I decided I surely need to send the watch in provided it would be replaced.

5.jpg

After a pleasant chat with customer services and a confirmation that the watch would indeed be replaced and not serviced because that would take forever I will be sending the watch in next week and keeping my fingers crossed that the CS experience will continue to be as smooth as it has been so far and that watch will be replaced in due time.

Andrei
<> C9 Moonphase <> C65 Trident Auto <> Glycine Airman Base 22 <> C9 5 Day Auto <>
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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by MiniMpi » Fri Jul 12, 2019 2:15 pm

A replacement is the correct course of action for sure.
I'm glad you have gotten this sorted out Andrei.
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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by MarkingTime » Mon Jul 15, 2019 10:31 pm

Some people might consider your concerns trivial, but this is a not inexpensive luxury item and it should be flawless.

The flaws detailed, if seen on a pricier brand, such as Rolex or Omega, would have people wondering if the item were not a fake.

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Re: Advice Needed - Small Imperfection on the C65 Trident Auto

Post by groovin » Tue Jul 16, 2019 7:30 pm

MarkingTime wrote:
Mon Jul 15, 2019 10:31 pm
Some people might consider your concerns trivial, but this is a not inexpensive luxury item and it should be flawless.

The flaws detailed, if seen on a pricier brand, such as Rolex or Omega, would have people wondering if the item weren't not a fake.
Yeah agree with you, I mean I don't know how easy in the manufacturing process it would be for something like this to happen and not get flagged but especially with the hour marker this should not pass any quality control if there is such a phase in place.

But so far I am happy this seems on the right path to being resolved. Tomorrow I am sending the watch in. Will keep you all updated on the remaining process.

Now if this will get resolved smoothly I am happy with the process and CW but sadly even though I enjoy alot of their products this and all the other stories we come across here play a decisive role in future purchase decisions especially on the higher cost spectrum of their products.
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