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C60 Replacement Problem

Posted: Tue Jul 09, 2019 2:05 pm
by dyhan
Hello everyone

I come from China. I don't know if you can understand my English.

I like the C60 Trident Pro 600 watch very much. Starting from England on June 26 and arriving in China on July 4. Of course, he became my first watch. The size of 38mm is a little small. I think 40mm is more suitable for me. This watch has no wear and tear. I'd like to apply for a replacement of 40mm. I wanted to contact the customer service team by e-mail, but I didn't receive any reply. How can I get their answers?

Thank you

Re: C60 Replacement Problem

Posted: Tue Jul 09, 2019 2:10 pm
by TigerChris
Others may suggest different things but, if I was wanting a swap to a different size, I’d email Scott (Scott.Callaway@christopherward.co.uk). Explain the situation and I’m sure he will be able to sort it for you.

Re: C60 Replacement Problem

Posted: Tue Jul 09, 2019 2:19 pm
by dyhan
TigerChris wrote:
Tue Jul 09, 2019 2:10 pm
Others may suggest different things but, if I was wanting a swap to a different size, I’d email Scott (Scott.Callaway@christopherward.co.uk). Explain the situation and I’m sure he will be able to sort it for you.
Thank you

I've sent six emails and I haven't received any reply. I tried to re-email them.

Contact the customer service team on the Chinese shopping website. It takes only 2 minutes to solve the problem. It seems that I still have to get used to it.

Re: C60 Replacement Problem

Posted: Tue Jul 09, 2019 2:34 pm
by Bahnstormer_vRS
It is possible that, in trying to email the customer service team from your location, you emails are perhaps not getting through due to 'spam' filtering.

My advice is that you read the Delivery and Returns information on CW's website (specifically the Return a watch – International Orders section) and then, if you're watch is in unworn condition use their International Returns Form.

This will be read and dealt with.

Guy



Sent from my Xperia XZ Premium using Tapatalk




Re: C60 Replacement Problem

Posted: Tue Jul 09, 2019 3:20 pm
by dyhan
Bahnstormer_vRS wrote:
Tue Jul 09, 2019 2:34 pm
It is possible that, in trying to email the customer service team from your location, you emails are perhaps not getting through due to 'spam' filtering.

My advice is that you read the Delivery and Returns information on CW's website (specifically the Return a watch – International Orders section) and then, if you're watch is in unworn condition use their International Returns Form.

This will be read and dealt with.

Guy



Sent from my Xperia XZ Premium using Tapatalk

Thank you for your reply

I submitted International Returns Form many times, but prompted Submitting Form...

Failure to submit successfully

Re: C60 Replacement Problem

Posted: Wed Jul 10, 2019 1:57 pm
by dyhan
Failure to submit international return form successfully

Re: C60 Replacement Problem

Posted: Wed Jul 10, 2019 4:40 pm
by dyhan
At present, many e-mails have been sent, but no reply from the customer service team has been received.

The international return form can not be submitted normally, and the verification code can not be filled in. Submitting form is always displayed.

What should I do now?

Please help me, thank you.
微信图片_20190710233403.jpg

Re: C60 Replacement Problem

Posted: Wed Jul 10, 2019 5:46 pm
by TigerChris
dyhan wrote:
Wed Jul 10, 2019 4:40 pm
At present, many e-mails have been sent, but no reply from the customer service team has been received.

The international return form can not be submitted normally, and the verification code can not be filled in. Submitting form is always displayed.

What should I do now?

Please help me, thank you.

微信图片_20190710233403.jpg
Have you emailed Scott?

Re: C60 Replacement Problem

Posted: Wed Jul 10, 2019 7:58 pm
by Mikkei4
Please email Scott Callaway direct explaining what has gone on beforehand, that is no response. See his direct email a few posts before this.

From previous experience I do not trust that emails from the "Contact Us" form actually get through.

Re: C60 Replacement Problem

Posted: Thu Jul 11, 2019 1:45 pm
by dyhan
TigerChris wrote:
Wed Jul 10, 2019 5:46 pm
dyhan wrote:
Wed Jul 10, 2019 4:40 pm
At present, many e-mails have been sent, but no reply from the customer service team has been received.

The international return form can not be submitted normally, and the verification code can not be filled in. Submitting form is always displayed.

What should I do now?

Please help me, thank you.

微信图片_20190710233403.jpg
Have you emailed Scott?
Thank you for your reply
I sent Scott two e-mails, but I haven't received a reply yet.

Re: C60 Replacement Problem

Posted: Thu Jul 11, 2019 6:08 pm
by Mikkei4
He's possibly busy at present due to the Summer Sale but still not good enough.

Looks like the same old "CS no-response" issues continue or do CW still have the old email system problem that they've been blaming for lost emails for many months?

Re: C60 Replacement Problem

Posted: Thu Jul 11, 2019 7:33 pm
by Tomo1971
Appreciate that call charges maybe a limiting factor but have you tried calling?

On the two occasions I have called CW, the phone was answered almost immediately.... maybe worth a try even if its just to prompt them to confirm they have received your emails

Re: C60 Replacement Problem

Posted: Fri Jul 12, 2019 12:43 pm
by dyhan
Today, I finally received an email from the customer service team. They contacted DHL. Now all I have to do is wait for DHL to take the watch away and send it back to England.

I sincerely thank my friends for their help

thank you!

Re: C60 Replacement Problem

Posted: Fri Jul 12, 2019 1:25 pm
by MiniMpi
I'm glad it got sorted out for you.

Re: C60 Replacement Problem

Posted: Fri Jul 12, 2019 1:33 pm
by dyhan
MiniMpi wrote:
Fri Jul 12, 2019 1:25 pm
I'm glad it got sorted out for you.
Thank you

I can understand the customer service team. Maybe they are really busy. It's good that they can solve the problem in the end.