Abysmal Service from Christopher Ward

Discuss Christopher Ward watches
G1DRP
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Abysmal Service from Christopher Ward

Post by G1DRP » Fri Jun 28, 2019 3:12 pm

Hi All,

Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!

I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!

I'll leave it at that so that you can draw your own conclusions.
Cheers,

Ian

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Re: Abysmal Service from Christopher Ward

Post by tjcdas » Fri Jun 28, 2019 3:30 pm

How long will this post stay up! CW best watches and best customer service period!

Just ask them.

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Re: Abysmal Service from Christopher Ward

Post by Hammy85 » Sat Jun 29, 2019 8:22 am

Another tale of woe it seems. It would be good to explain or else the in-denial fan boys on here will accuse you of just making it up.

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Thermexman
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Re: Abysmal Service from Christopher Ward

Post by Thermexman » Sat Jun 29, 2019 9:27 am

Hammy85 wrote:
Sat Jun 29, 2019 8:22 am
"the in-denial fan boys on here".
Do you have a copy of "How To Make Friends For Dummies?"

Which page has the part that says 'call 'em names, that'll win 'em over?

Serious question. Image
Steve.

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PaulJS
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Re: Abysmal Service from Christopher Ward

Post by PaulJS » Sat Jun 29, 2019 9:37 am

I think it would be helpful if the OP would elaborate as it is impossible to draw any conclusions from the initial post.

Paul
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Re: Abysmal Service from Christopher Ward

Post by Bounce » Sat Jun 29, 2019 9:59 am

G1DRP wrote:
Fri Jun 28, 2019 3:12 pm
Hi All,

Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!

I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!

I'll leave it at that so that you can draw your own conclusions.
Even Rolex & Patek have issues sometimes, nobody is perfect all the time.
Have you tried phoning them?
There are a lot of very satisfied customers as well, but if you have issues I can fully understand your frustration.
I hope it gets sorted soon.
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Re: Abysmal Service from Christopher Ward

Post by sproughton » Sat Jun 29, 2019 6:07 pm

PaulJS wrote:
Sat Jun 29, 2019 9:37 am
I think it would be helpful if the OP would elaborate as it is impossible to draw any conclusions from the initial post.

Paul
Exactly. "I'm not going into details" means this thread is completely worthless.

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H0rati0
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Re: Abysmal Service from Christopher Ward

Post by H0rati0 » Sat Jun 29, 2019 6:17 pm

sproughton wrote:
Sat Jun 29, 2019 6:07 pm
PaulJS wrote:
Sat Jun 29, 2019 9:37 am
I think it would be helpful if the OP would elaborate as it is impossible to draw any conclusions from the initial post.

Paul
Exactly. "I'm not going into details" means this thread is completely worthless.
Agreed, informs us nothing. Slagging off operation?
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Re: Abysmal Service from Christopher Ward

Post by G1DRP » Sat Jun 29, 2019 10:20 pm

I’ve put a review on TrustPilot, please refer to that.
Cheers,

Ian

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smegwina
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Re: Abysmal Service from Christopher Ward

Post by smegwina » Sat Jun 29, 2019 10:31 pm

G1DRP wrote:I’ve put a review on TrustPilot, please refer to that.
Any danger of letting us know who you are on trust pilot???????

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Re: Abysmal Service from Christopher Ward

Post by G1DRP » Sat Jun 29, 2019 10:46 pm

smegwina wrote:
Sat Jun 29, 2019 10:31 pm
G1DRP wrote:I’ve put a review on TrustPilot, please refer to that.
Any danger of letting us know who you are on trust pilot???????

Sent from my Redmi Note 6 Pro using Tapatalk
Ian H**d
Cheers,

Ian

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smegwina
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Re: Abysmal Service from Christopher Ward

Post by smegwina » Sat Jun 29, 2019 10:50 pm

G1DRP wrote:
smegwina wrote:
Sat Jun 29, 2019 10:31 pm
G1DRP wrote:I’ve put a review on TrustPilot, please refer to that.
Any danger of letting us know who you are on trust pilot???????

Sent from my Redmi Note 6 Pro using Tapatalk
Ian H**d
Good man. Intrigued to see if this is another of the seemingly common theme of errors that seem to have cropped up recently.

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Re: Abysmal Service from Christopher Ward

Post by Terminator 2 » Sat Jun 29, 2019 10:52 pm

G1DRP wrote:
Fri Jun 28, 2019 3:12 pm
Hi All,

Before you buy another watch or send your watch in for a "service", think twice! I'm not going into details, but their so-called Service Department is a joke!

I've posted this on here in the hope that somebody from CW will read it, unlike the emails I send to them, and actually do something!

I'll leave it at that so that you can draw your own conclusions.
Well without the background story you instantly lost any sympathy I might have had for you. There is a way to vent your frustration in a forum and that is not it. :thumbdown:

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Essex Paul
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Re: Abysmal Service from Christopher Ward

Post by Essex Paul » Sun Jun 30, 2019 12:33 am

Pointless posting on here without an explanation.
:thumbdown:
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Simmo
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Re: Abysmal Service from Christopher Ward

Post by Simmo » Sun Jun 30, 2019 7:22 am

As the OP clearly can't be bothered to expand on his rant I decided to take 30 seconds out of my day to do it for him!


Absolutely ABYSMAL!

Okay I banged my £1,700 watch on a door frame, which is totally my fault. The movement survived but one of the screws that secures the movement to the case broke. This was in December 2018 and they STILL have my watch!

Now, the ETA 7750 is shock resistant, so why don't they make sure that the ancillary parts are too? Anyway, I've agreed to pay £30 to get it fixed, but I was sent an invoice for £90!!! Should have been repaired as a gesture of good will, in my opinion as I was totally honest with them from the start.

They also didn't ship the watch when they said they would, after purchasing it. I was told I'd get a £10 refund, on the cost of the shipping, but I never did.

Once you've bought a watch from them and they have your money, they couldn't give a s**t!

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