Is this acceptable on a £1250 watch?

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Lee123
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Re: Is this acceptable on a £1250 watch?

Post by Lee123 » Mon Jul 01, 2019 5:42 pm

Hi I am new to the forum so please excuse me if jumping in late on this topic but I bought a Blue dial C60 two weeks ago and upon it's arrival I had the same issue with the bezel being extremely sloppy.
I sent a video to Cristopher Ward and the sales advisor agreed it had a lot of excess movement so arranged to send it back. Today they emailed to say it is within their acceptable tolerances....I disagree and now sadly waiting for them to reply regarding a refund.
It is a real shame as it is a lovely looking watch.
Two other watches I have from Christopher Ward do not have this problem and so I know they are capable of better.
Is this just a problem with the new c60 or was I just unlucky and just the odd couple with this fault?

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Re: Is this acceptable on a £1250 watch?

Post by Thermexman » Mon Jul 01, 2019 7:10 pm

If as you state, you weren’t happy with it on arrival and got in touch with CW immediately, it would make sense that you wouldn’t have worn it?

If that’s the case, simply return it for a refund under the 60/60 returns policy. If, however, you wore it anyway, you might just have a bit more of a problem, especially if it shows signs of being worn.
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Essex Paul
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Re: Is this acceptable on a £1250 watch?

Post by Essex Paul » Mon Jul 01, 2019 8:14 pm

The “within tolerances” line again.
More QC mistakes??
A bezel should never be sloppy.

Agree should never have worn it. Hopefully you didn’t.
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Re: Is this acceptable on a £1250 watch?

Post by Twan-Sloot » Mon Jul 01, 2019 11:53 pm

another Elite 1000 owner here. The rotational movement seems normal in the OP's video mine does that too, (maybe a bit less on mine but I got beach sand in there to stiffen things up :lol: ) though the lateral movement from the bezel I see in the video is definitely not apparent on my watch, I can see the gap between the bezel and the crystal become slightly larger in the video that doesn't seem normal to me. but that might be the "within tolerances". It isn't to bad either, I think if the bezel lines up and functions properly it's good to go. You probably won't notice it anyway, since the watch always moves a bit on the wrist when you use the bezel, that movement makes slack in the bezel fade away when in use, at least that's my experience with rotating bezels.

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Re: Is this acceptable on a £1250 watch?

Post by meinberg » Tue Jul 02, 2019 1:36 pm

Simple answer NO! My C60 Mk2 has negligible rotational movement, your video makes your Elite 1000 look like a cheap knock off. Return your watch, you will be doing CW a disservice by keeping what appears a poor quality specimen.

It is sad to see but they have serious QC issues at the moment, keeping poor quality watches will not help them fix the problems, ultimately it could see them going out of business, which would be ironic as they have had, up until now, a reputation for quality way above the price tag.

Come on team CW, you might be down but hopefully not out!
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Re: Is this acceptable on a £1250 watch?

Post by Craig64 » Tue Jul 02, 2019 3:26 pm

I bought the C60 40mm version of the Mk3 Trident. Comparing the bezel with the Mk2 version (in both 38mm and 43mm case sizes), my new Mk3 definitely has more lateral play (side to side) movement. But then Mk3 bezel has been redesigned internally so it is perhaps difficult to compare like for like.

To be honest I would have preferred less play. However in practice, the extra bit of play really causes me zero issues at all. It does not affect its functionality, I can not notice it unless I seek to feel for it when turning the bezel, and overall I prefer the new bezel over the old design, as it is smoother and easier to operate, and has applied lume.

I realise that this topic is perhaps subjective, but for my part, it certainly won't stop me buying another Trident Mk3.
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Re: Is this acceptable on a £1250 watch?

Post by Squee » Tue Jul 02, 2019 3:52 pm

I bought the 42 mm Mk3 pro in red bezel variant. (I realize that the color shouldn’t matter... unless these are “batched” by color during the production process.)

Regardless, my experience is that the bezel has a bit of backplay on it — it moves a little past its ideal resting point when I rotate it one “click.” To align perfectly, I then need to turn it back clockwise slightly, until it settles into lockout position. There is no further rotational play once I put it into lockout, and only a very slight lateral play on the bezel.

Based on the video, it looks like my bezel is tighter than that of the OP. I can understand his frustration about it — I might well send it back, because of the play.

For what it’s worth, I bought the Mk 3 partly because of the improved bezel action. I also have an Aquis, and that bezel has no lateral play or back play, but it’s still inferior to the Mk 3 — the Aquis bezel is difficult to rotate, quick to jam, and has already been returned under warranty for service— supposedly it’s within their “design tolerance.” Sound familiar?

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Re: Is this acceptable on a £1250 watch?

Post by angusbon » Tue Jul 02, 2019 6:59 pm

Like many, I have, and still do, owned quite a few variations of the trident and have never,ever had a bezel action that shocking!
What is more alarming is the " within tolerance " attitude of both the company and this forum...
As soon as I saw the video I tried the bezel on all my c60s and there is NO backplay, or lateral movement.
Send it back is my humble opinion, considering the spiel regarding comparing the bezel to higher end watches.....

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Re: Is this acceptable on a £1250 watch?

Post by StrappedUp » Tue Jul 02, 2019 7:58 pm

Squee wrote:
Tue Jul 02, 2019 3:52 pm
.
For what it’s worth, I bought the Mk 3 partly because of the improved bezel action. I also have an Aquis, and that bezel has no lateral play or back play, but it’s still inferior to the Mk 3 — the Aquis bezel is difficult to rotate, quick to jam, and has already been returned under warranty for service— supposedly it’s within their “design tolerance.” Sound familiar?
Not wanting to go off topic, but is your Aquis an older or current model?

Have it on my 2-watch wishlist, so any feedback is great.
Ryan

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Re: Is this acceptable on a £1250 watch?

Post by Fat-Sam » Tue Jul 02, 2019 8:58 pm

I've got the new mk3 40mm, my first CW (2weeks old)

I was disappointed with the bezel... but I'm not sure I would have been as disappointed if I hadn't seen and heard CW co owners stating it's the best bezel out there outside Rolex and explaining how much they've improved it. A lot of watches have different amounts of play, clicking sounds or resistance... but to make such a big deal I think they've opened themselves up to extra scrutiny.

Mine also has a rotor that spins when I handwind the watch and a questionable power reserve, so I'm reluctantly sending it back(still waiting for my returns packaging), im really hoping it's made good in time for the gtg on 31st August as I want to join the CW community (does that make me sound sad and desperate?! haha) but not sure I would buy again if this purchase doesnt work out.
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Re: Is this acceptable on a £1250 watch?

Post by gatehealing » Wed Jul 10, 2019 6:19 am

My squale sits firmly in place, can be turned with no trouble, and there is no play. While it may be “ok,” I certainly would prefer an expensive watch to feel sturdy, and if I had doubts, I’d definitely contact them for a solution

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