CW Customer Service - Time to give Up

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Re: CW Customer Service - Time to give Up

Post by Caller » Mon Jun 24, 2019 9:35 am

It's up to you guy's, but I don't agree. Responsibility goes with the job that people are paid to do, if they don't want to take the responsibility, don't take the job, or at least learn to send out legible messages with correct email addresses to reply to.

Now, this nonsense has been going on for an awful long time, far too long for the owners to claim ignorance, the fact that some staff are still there despite the cock-up's we read about, suggests the owners are complicit in the escalating poor service, thus far. But even so, when you read that people in senior positions cannot be contacted, despite repeated messages, that is something that I think members here and even anon Joe Public who might stumble across this place, should be made aware of, as it too reflects the culture of the company, albeit not the image they want to portray.

If they change that, all fair and well, but it's been a long wait.

And you know, they can't take the rough with the smooth, certain named individuals here have attended various jollies with forum members and all the goodwill that generates, but if something goes awry, suddenly, they must be protected? Not a view I share.
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Re: CW Customer Service - Time to give Up

Post by Bungle-ator » Thu Jun 27, 2019 2:01 pm

They've had my watch for 16 days now and the only reply on status I've had gave me no information. This was from Katrina, who didn't give a damn because she has now left the company. Every other email has been ignored.

I'm not working tomorrow so I'm going to call by Park Street and have a face to face with someone.

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Re: CW Customer Service - Time to give Up

Post by H0rati0 » Thu Jun 27, 2019 2:06 pm

^^^^
will be interested to hear the outcome of that little chat....
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Re: CW Customer Service - Time to give Up

Post by SlowLoris » Thu Jun 27, 2019 2:22 pm

H0rati0 wrote:
Thu Jun 27, 2019 2:06 pm
^^^^
will be interested to hear the outcome of that little chat....
Yes, do be sure to film it and post on here................

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Re: CW Customer Service - Time to give Up

Post by Bungle-ator » Thu Jun 27, 2019 3:01 pm

^^^^haha I'm not filming it. I just want a chat and to know what's going on. Being ignored is disconcerting. It's really putting me off the brand and it's making me wish I'd just spent a couple of £k more on a Seamster Aqua Terra (which I'm probably going to buy anyway).

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Re: CW Customer Service - Time to give Up

Post by what-time-is-it » Thu Jun 27, 2019 3:04 pm

Bungle-ator wrote:
Thu Jun 27, 2019 2:01 pm
They've had my watch for 16 days now and the only reply on status I've had gave me no information. This was from Katrina, who didn't give a damn because she has now left the company. Every other email has been ignored.

I'm not working tomorrow so I'm going to call by Park Street and have a face to face with someone.
I would make a showroom booking, that way you are guaranteed to see someone.
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Re: CW Customer Service - Time to give Up

Post by TigerChris » Thu Jun 27, 2019 3:06 pm

what-time-is-it wrote:
Thu Jun 27, 2019 3:04 pm
Bungle-ator wrote:
Thu Jun 27, 2019 2:01 pm
They've had my watch for 16 days now and the only reply on status I've had gave me no information. This was from Katrina, who didn't give a damn because she has now left the company. Every other email has been ignored.

I'm not working tomorrow so I'm going to call by Park Street and have a face to face with someone.
I would make a showroom booking, that way you are guaranteed to see someone.
https://www.christopherward.co.uk/showroom
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Re: CW Customer Service - Time to give Up

Post by Bungle-ator » Thu Jun 27, 2019 3:17 pm

what-time-is-it wrote:
Thu Jun 27, 2019 3:04 pm
Bungle-ator wrote:
Thu Jun 27, 2019 2:01 pm
They've had my watch for 16 days now and the only reply on status I've had gave me no information. This was from Katrina, who didn't give a damn because she has now left the company. Every other email has been ignored.

I'm not working tomorrow so I'm going to call by Park Street and have a face to face with someone.
I would make a showroom booking, that way you are guaranteed to see someone.
https://www.christopherward.co.uk/showroom
They're only a 5 minute walk away. I can be a complete pain in the backside and show up every day if I need to. I won't make a showroom booking as it's not Declans fault and he'll unlikely have answers to my questions.

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Re: CW Customer Service - Time to give Up

Post by Essex Paul » Thu Jun 27, 2019 4:33 pm

Brilliant, a self appointed forum spokesman. Just what we need!! :clap: :lol:

Seriously, enlighten them on the fact that a lot of people here are having aggravation with CS and QC.
Be interesting what babble, err sorry, explanation they offer. Bet they won't expand on the problems they're having at Fawlty Towers at the moment. You'll just get "we are doing our best to rectify the issues". :thumbdown:

Good luck, we're all with you!
(Actually that'd be good. We ALL turn up one day together wanting a showdown.
"Chris, Mike.... look, there are crowds gathering outside wanting to talk to the leader!" :lol: ).
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Re: CW Customer Service - Time to give Up

Post by albionprs » Thu Jun 27, 2019 8:44 pm

Well Gentlemen,

Finally I received a telephone call and email to advise me that my watch is finally on it's way home.
It only took 12 weeks to find and refit a loose screw.
Thank you, and good luck everyone.
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Re: CW Customer Service - Time to give Up

Post by Essex Paul » Thu Jun 27, 2019 8:49 pm

Pleased for you, but ...................... 12 weeks? wow.

As it's been such a long time make sure you have a good close look at it when it arrives. Mine was gone 8 weeks and came back scratched. Tool marks! :thumbdown:
Hope all is ok though. :thumbup:
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Re: CW Customer Service - Time to give Up

Post by Bahnstormer_vRS » Thu Jun 27, 2019 9:06 pm

Essex Paul wrote:Pleased for you, but ...................... 12 weeks? wow.

As it's been such a long time make sure you have a good close look at it when it arrives. Mine was gone 8 weeks and came back scratched. Tool marks! Image
Hope all is ok though. Image
I fail to see the correlation between length of time away and damage to your watch.

Inadvertent damage could happen whether the watch is away for a two weeks battery change or a 12 week stay for something else.

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Re: CW Customer Service - Time to give Up

Post by FloridaPhil » Thu Jun 27, 2019 10:22 pm

Bahnstormer_vRS wrote:
Thu Jun 27, 2019 9:06 pm
Essex Paul wrote:Pleased for you, but ...................... 12 weeks? wow.

As it's been such a long time make sure you have a good close look at it when it arrives. Mine was gone 8 weeks and came back scratched. Tool marks! Image
Hope all is ok though. Image
I fail to see the correlation between length of time away and damage to your watch.

Inadvertent damage could happen whether the watch is away for a two weeks battery change or a 12 week stay for something else.

Guy

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More opportunity for damage to be inflicted the longer it is there?
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Re: CW Customer Service - Time to give Up

Post by Essex Paul » Thu Jun 27, 2019 10:34 pm

FloridaPhil wrote:
Thu Jun 27, 2019 10:22 pm
Bahnstormer_vRS wrote:
Thu Jun 27, 2019 9:06 pm
Essex Paul wrote:Pleased for you, but ...................... 12 weeks? wow.

As it's been such a long time make sure you have a good close look at it when it arrives. Mine was gone 8 weeks and came back scratched. Tool marks! Image
Hope all is ok though. Image
I fail to see the correlation between length of time away and damage to your watch.

Inadvertent damage could happen whether the watch is away for a two weeks battery change or a 12 week stay for something else.

Guy

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More opportunity for damage to be inflicted the longer it is there?

Exactly Phil. Mine was at CW for 3 weeks. Couldn’t fix it. Went to Biel Switzerland for weeks on end then back at CW for 3 weeks.
A lot more opportunity for knocks and scrapes.
Agree it could happen anytime but the chances are greater the longer it’s away.
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Re: CW Customer Service - Time to give Up

Post by Bungle-ator » Thu Jun 27, 2019 10:38 pm

Apologies folks but it doesn't look like I'll be heading to CW towers tomorrow. It seems that me suggesting in an email that I'll drop by in the morning has provoked a response from not just one but two members of staff. Both emailing in the last half hour promising me the world and all its riches tomorrow.

They've bought a day with their efforts so I'll see what they do with it.

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