Another CS nightmare (still in progress)
- FloridaPhil
- Senior Forumgod
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- Location: Sarasota, Florida, USA
Re: Another CS nightmare (still in progress)
Double post deleted.
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- FloridaPhil
- Senior Forumgod
- Posts: 2483
- Joined: Wed Jun 08, 2016 5:48 pm
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- Location: Sarasota, Florida, USA
Re: Another CS nightmare (still in progress)
nbg wrote: ↑Mon Jun 17, 2019 11:31 am [But guess what sometimes choices have to be made when growing a business, that hasn’t been able to burn through cash to implement state of the art systems. Maybe, just maybe, having gone through an expensive rebranding, they are still at the stage where generating cash from sales is most important and the other stuff has to follow on, when cash flow allows.
A difficult balancing act for many small businesses.
Neil
That's as maybe and is still supposition - just a different one. More to the point, even if it is true, why should customers care about any of that or be at all understanding? It's CW's job to resource support just as fully as it resources sales.
WatchChat on Facebook
The friendliest watch group on Facebook chatting about our watch passion and whatever else happens to come up.
The friendliest watch group on Facebook chatting about our watch passion and whatever else happens to come up.
- Essex Paul
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Re: Another CS nightmare (still in progress)
Not just Sellita. Mine was a SH21
C1 Grand Malvern Power Reserve
C65 Trident Diver Blue
C65 Trident Diver Blue
Re: Another CS nightmare (still in progress)
Ah yes. But then again I wasn’t assuming customers would be understanding. Just a view.FloridaPhil wrote: ↑Mon Jun 17, 2019 7:31 pmnbg wrote: ↑Mon Jun 17, 2019 11:31 am [But guess what sometimes choices have to be made when growing a business, that hasn’t been able to burn through cash to implement state of the art systems. Maybe, just maybe, having gone through an expensive rebranding, they are still at the stage where generating cash from sales is most important and the other stuff has to follow on, when cash flow allows.
A difficult balancing act for many small businesses.
Neil
That's as maybe and is still supposition - just a different one. More to the point, even if it is true, why should customers care about any of that or be at all understanding? It's CW's job to resource support just as fully as it resources sales.
Neil
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TZ-UK
TZ-UK