Ttf23 wrote: ↑Thu Jun 13, 2019 7:02 am
...
Surprised at the price point though - more than the C65 diver.
My assumption is that this is largely an increase for the forthcoming C65 quick release bracelet. With this being +£35 over the existing bracelet, which I’d guess will disappear in time.
Leather strap:
Mk1: £595
Mk2: £695
Bracelet:
Mk1: £660
Mk2: £795
That's a pretty big price increase. The C65 Mk2 is now the same price as the C60 Mk3.
Ttf23 wrote: ↑Thu Jun 13, 2019 7:02 am
...
Surprised at the price point though - more than the C65 diver.
My assumption is that this is largely an increase for the forthcoming C65 quick release bracelet. With this being +£35 over the existing bracelet, which I’d guess will disappear in time.
Leather strap:
Mk1: £595
Mk2: £695
Bracelet:
Mk1: £660
Mk2: £795
That's a pretty big price increase. The C65 Mk2 is now the same price as the C60 Mk3.
I was just comparing it to the C65 diver, as quoted by @Ttf23, not the previous Mk1 vintage to determine the approximate cost uplift for the forthcoming quick release bracelet.
In my view this appears to be broadly a new iteration of the C65. i.e. basically a 38mm version with the same case design, calibre, crystal, handset; but with a fixed polished rather than a rotating aluminium bezel. This comparison, for cost purposes, seemed to make more sense to me.
watchaholic wrote: ↑Mon Jun 17, 2019 4:41 pm
All the better to hire more CS staff. Honestly, I would rather pay an extra $100 up front and know I can expect good service when needed.
This, this and THIS!!
C1 Grand Malvern Power Reserve C65 Trident Diver Blue
watchaholic wrote: ↑Mon Jun 17, 2019 4:41 pm
All the better to hire more CS staff. Honestly, I would rather pay an extra $100 up front and know I can expect good service when needed.
This, this and THIS!!
Throwing more staff into the chaos will not help. First stabilise the systems and procedures, then determine what new staff (if any) and training is required. Granted this doesn't happen overnight.
"There is no beginning to enlightenment and no end to training" - Dogen Zenji (1200-1253)
watchaholic wrote: ↑Mon Jun 17, 2019 4:41 pm
All the better to hire more CS staff. Honestly, I would rather pay an extra $100 up front and know I can expect good service when needed.
This, this and THIS!!
Throwing more staff into the chaos will not help. First stabilise the systems and procedures, then determine what new staff (if any) and training is required. Granted this doesn't happen overnight.
I’m afraid the time has come to expand the workforce. Repairs/QC and servicing take too long.
Reason, not enough watch technicians.
They’re growing, so should the workforce.
8-10 weeks repair? Servicing 6 weeks approx?
Too long.
Mine came back scratched after 9 weeks.
Too many watches not enough staff.
C1 Grand Malvern Power Reserve C65 Trident Diver Blue
Throwing more staff into the chaos will not help. First stabilise the systems and procedures, then determine what new staff (if any) and training is required. Granted this doesn't happen overnight.
I’m afraid the time has come to expand the workforce. Repairs/QC and servicing take too long.
Reason, not enough watch technicians.
They’re growing, so should the workforce.
8-10 weeks repair? Servicing 6 weeks approx?
Too long.
Mine came back scratched after 9 weeks.
Too many watches not enough staff.
After stripping away all the layers, doesn't the lions share of ALL this trouble with service come round to initial QC? Poor initial quality will obviously overwhelm the service center. Watches arriving DOA, while not the norm, have certainly been reported. The poor chap who has two purchases in the last year, with CW having possession of them longer than he...Complete breakdown, as well as a violation of trust. Any more purchases from me are certainly on hold, As for service, I'll just pay for it and eat the cost.
Time and money? I’ve spent most of mine on booze and women. The rest I just wasted…
Dwight
I agree, when I finally receive my second watch maybe by the end of June or early July, I will probably hold tight on any more purchases from CW. At this point I just want an end to my bad experience/luck with CW.
As for the status of the C65 auto nearly new watch, I am still waiting for a replacement and it will be about 5 weeks since I returned the damaged original when I finally get it. I requested for them to send an expedited replacement right away but they stated they had to have the damaged one first. I then immediately sent it and they got in a few days time. At the sheer thought of customer services having to process it and be in the loop of knowing to replace it with a new one, made my skin crawl. So I suggested to buy a new one right away at my cost and then they could refund me when they got the damaged one. They said no to that suggestion. So in the meantime, by the time they processed the damaged one the new c65 autos became on back order and had the status of "pre-order" on their site. I asked if they had put one aside for me and they stated no and now I have to wait 4 weeks for it. This is exactly what I was trying to avoid.
Sorry to hear all this, hope it all gets sorted out soon for you. They are aware, and one has to believe they are working to rectify your situation. But, as posted elsewhere, for the company wide issues, it will take some time.
Time and money? I’ve spent most of mine on booze and women. The rest I just wasted…
Dwight