CW assistance for C11 Extreme
Posted: Mon Jun 10, 2019 9:02 pm
Hello to all.
Well, some days ago I saw inside my C11 Extreme 1000 some water. A little fog... and some drops. This after I washed my hands in the bathroom! Not diving!
I alert CW, they send me DHL to collect it and in one day my watch coming to CW from Italy. Well. After some days CW told me that watch need a new glass gasket and an inspection. Well again. Even if C11 is under warranty this work is not covered. How much repairing?
Hear me: 152.50 £
I found last CW bill: last year, same watch, CW replaced the glass, all the glass! I made on it a littlle chip, so I prefered to change the old glass. Price? 25 £ + 30 £ for 1 hour labour, more vat: total paid was 62,95 £. For all glass replaced! Not only a glass gasket replaced for 152.50 £
How this is possible? Not only. I asked to CW why the new glass was replaced without replacing the gasket too. I think: this, perhaps, is the problem now, after 1 year? Is a good work replacing glass and not replacing gasket? Is this the problem now, the past work?
Result is: the watch is made for 1000 meters diving and I not able to wash my hands!
Better: I can be able to dive with it... after pay 152.50 £ and wait 8 (eight) week!
Whats happens at the famous CW customers assistance???
After I'm bought over 10 CW watches I'm very very disappointed.
Wera where you are???????????????????
Well, some days ago I saw inside my C11 Extreme 1000 some water. A little fog... and some drops. This after I washed my hands in the bathroom! Not diving!
I alert CW, they send me DHL to collect it and in one day my watch coming to CW from Italy. Well. After some days CW told me that watch need a new glass gasket and an inspection. Well again. Even if C11 is under warranty this work is not covered. How much repairing?
Hear me: 152.50 £
I found last CW bill: last year, same watch, CW replaced the glass, all the glass! I made on it a littlle chip, so I prefered to change the old glass. Price? 25 £ + 30 £ for 1 hour labour, more vat: total paid was 62,95 £. For all glass replaced! Not only a glass gasket replaced for 152.50 £
How this is possible? Not only. I asked to CW why the new glass was replaced without replacing the gasket too. I think: this, perhaps, is the problem now, after 1 year? Is a good work replacing glass and not replacing gasket? Is this the problem now, the past work?
Result is: the watch is made for 1000 meters diving and I not able to wash my hands!
Better: I can be able to dive with it... after pay 152.50 £ and wait 8 (eight) week!
Whats happens at the famous CW customers assistance???
After I'm bought over 10 CW watches I'm very very disappointed.
Wera where you are???????????????????