Change in 60 Month Warranty Policy?

Discuss Christopher Ward watches
User avatar
H0rati0
Forumgod
Forumgod
Posts: 937
Joined: Wed Jun 27, 2018 7:49 am
CW-watches: 3
Location: Bayern

Re: Change in 60 Month Warranty Policy?

Post by H0rati0 » Mon Jun 10, 2019 11:56 am

Bahnstormer_vRS wrote:
Mon Jun 10, 2019 11:31 am
@Bidnet - an interesting observation and thank you for bringing it to our attention. All goes to emphasise CW's mantra of 'Do your research'; as I trust any self respecting watch buyer will do before committing to a purchase.

I have no knowledge as to why CW have sought to bring about this change and I don't propose to speculate or comment on their reasons for doing so. Overall though, it seems perfectly reasonable to me.

I will though stick to a few basic facts and compare the revised CW warranty / service recommendation with a number of other notable brands.


Christopher Ward (wef Trident Mk3) - Warranty 5 years, Service Recommendation 3 - 4 years.

Bremont - Warranty 3 years, Service Recommendation 3 - 5 years.

Omega (wef watches purchased after 1st July 2018) - Warranty 5 years, Service Recommendation 5 - 8 years.

Oris - Warranty 2 years, Service recommendation 3 - 5 years.

Breguet - Warranty 2 years, Service recommendation variable depending on model but, as a rule, 3 - 4 years.

There will no doubt be other Watch Manufacturers with shorter or longer Warranty and Servicing criteria.

What this shows though is that;-

1. CW are competitive in the market place and their criteria are still generous.

2. They are the only manufacturer (from the examples above) where the Warranty period overlaps with the Service Recommendation i.e. the other manufacturers mentioned have their warranty expiring before a service is recommended, and thus, as has been mentioned in the comparison with Car Manufacturers, it seems reasonable for a service to be carried out for the warranty to continue to apply.

Ultimately, you pays your money and you takes your choice. :)


Finally, as to why CW have brought this into play, it is certainly a valid question to be put to the Co-Founders at the next GTG.

Guy
60/60 was a great marketing tool which of course was necessary for clear differentiation. The new criteria may still be generous but seem now to be diminishing and dropping back into the mainstream while smacking of bad faith. Warranty should not be dependant on servicing as that brings all sorts of "maintenance" versus "fault" and "consumables" vs "parts" definitions into play. Suddenly the warranty document is thirty pages long and not worth the paper it's written on.

If CW have quality and consequent service problems, punishing the customer is not going to improve matters.
"There is no beginning to enlightenment and no end to training" - Dogen Zenji (1200-1253)

sproughton
Senior Forumgod
Senior Forumgod
Posts: 1024
Joined: Fri Mar 22, 2013 1:59 pm
CW-watches: 4
Location: Hertfordshire

Re: Change in 60 Month Warranty Policy?

Post by sproughton » Mon Jun 10, 2019 12:00 pm

Bahnstormer_vRS wrote:
Mon Jun 10, 2019 11:31 am

2. They are the only manufacturer (from the examples above) where the Warranty period overlaps with the Service Recommendation i.e. the other manufacturers mentioned have their warranty expiring before a service is recommended, and thus, as has been mentioned in the comparison with Car Manufacturers, it seems reasonable for a service to be carried out for the warranty to continue to apply.
I've bolded the part I don't get Guy. Your example show a common theme of a warranty expiring before, or at a similar time to the recommended first service. For CW to go against the grain sticks out like a sore thumb, especially given how much emphasis they put on the 60/60.

It looks like something that had been added as a bit of a get out of jail free card for CW.

User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 20020
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 26
LE-two: 1
LE-three: 1
LE-foura: 1
LE-fourb: 1
Location: Hertfordshire, UK

Re: Change in 60 Month Warranty Policy?

Post by Bahnstormer_vRS » Mon Jun 10, 2019 12:42 pm

sproughton wrote:
Mon Jun 10, 2019 12:00 pm
Bahnstormer_vRS wrote:
Mon Jun 10, 2019 11:31 am

2. They are the only manufacturer (from the examples above) where the Warranty period overlaps with the Service Recommendation i.e. the other manufacturers mentioned have their warranty expiring before a service is recommended, and thus, as has been mentioned in the comparison with Car Manufacturers, it seems reasonable for a service to be carried out for the warranty to continue to apply.
I've bolded the part I don't get Guy. Your example show a common theme of a warranty expiring before, or at a similar time to the recommended first service. For CW to go against the grain sticks out like a sore thumb, especially given how much emphasis they put on the 60/60.

It looks like something that had been added as a bit of a get out of jail free card for CW.
It goes back to the analogy of having your car serviced to maintain the warranty.

CW are merely doing the same.

Guy
C2 FLE |C3 Chrono |C4 |C5A MkI | C5 BOB LE |C6 |C7 MkII Harrier | C7 Auto Chrono |C70 DBR1
C8 MkI |C8 Reg'tor MkII LE |C8 M2.04LE |C9 FLE |C9 Me109 SPC |C11 MakExt
C60 x2 |C60 SH21 x2 | C60 Chrono 300 & P'type |C65 Khaki |C600 |C1000 |C4 & W7 BBMF

User avatar
nbg
Senior Forumgod
Senior Forumgod
Posts: 7591
Joined: Sun Nov 24, 2013 6:43 pm
CW-watches: 10
Location: UK

Re: Change in 60 Month Warranty Policy?

Post by nbg » Mon Jun 10, 2019 12:44 pm

Clearly whilst no one would compare a CW to a Rolex:

Rolex - warranty 5 years
Rolex - normal service interval 10 years

Neil
Other watch forums of interest:
TZ-UK

what-time-is-it
Senior Forumgod
Senior Forumgod
Posts: 2637
Joined: Thu Nov 24, 2016 11:53 am
CW-watches: 1

Re: Change in 60 Month Warranty Policy?

Post by what-time-is-it » Mon Jun 10, 2019 1:05 pm

This thread is going to run and run - whichever way you position it Guy, 4 years is not 60 months. How other companies position themselves regarding the duration of warranty is up to them, but CW a make a big thing of 60/60, when really it is now 60/48.

https://www.christopherward.co.uk/cserv ... -guarantee
#DoYourResearch
#ReadTheSmallPrint
Current collection incl Alpina, Citizen, Oris, Rolex, Seiko, Tag & Tudor.

Chris

User avatar
FloridaPhil
Senior Forumgod
Senior Forumgod
Posts: 2132
Joined: Wed Jun 08, 2016 5:48 pm
CW-watches: 6
Location: Sarasota, Florida, USA
Contact:

Re: Change in 60 Month Warranty Policy?

Post by FloridaPhil » Mon Jun 10, 2019 1:12 pm

So, essentially, what we have here is a 4 year warranty at which time a service is required. The watch will then be warranted for a further year from the date of service - something that is quite normal in the watch industry.

CW needs to call it what it is - a 48 month warranty.
WatchChat on Facebook - A relaxed and laid back group of watch enthusiasts chatting about watches and whatever else happens to come up.

User avatar
Bahnstormer_vRS
Moderator
Moderator
Posts: 20020
Joined: Thu Sep 06, 2012 3:06 pm
CW-watches: 26
LE-two: 1
LE-three: 1
LE-foura: 1
LE-fourb: 1
Location: Hertfordshire, UK

Re: Change in 60 Month Warranty Policy?

Post by Bahnstormer_vRS » Mon Jun 10, 2019 1:13 pm

what-time-is-it wrote:
Mon Jun 10, 2019 1:05 pm
This thread is going to run and run - whichever way you position it Guy, 4 years is not 60 months. How other companies position themselves regarding the duration of warranty is up to them, but CW a make a big thing of 60/60, when really it is now 60/48.

https://www.christopherward.co.uk/cserv ... -guarantee
#DoYourResearch
#ReadTheSmallPrint
I disagree.

The Warranty is still 60 months i.e. 5 years

Its just you need to show good care for your mechanical device and get it serviced at 3 - 4 years for the Warranty to be valid. Simples. :eek:

Like it; buy it. :thumbup: I will. :D

Don't like it, well? There are a multitude of options but none of them include having a Warranty to 60 months.

Guy
C2 FLE |C3 Chrono |C4 |C5A MkI | C5 BOB LE |C6 |C7 MkII Harrier | C7 Auto Chrono |C70 DBR1
C8 MkI |C8 Reg'tor MkII LE |C8 M2.04LE |C9 FLE |C9 Me109 SPC |C11 MakExt
C60 x2 |C60 SH21 x2 | C60 Chrono 300 & P'type |C65 Khaki |C600 |C1000 |C4 & W7 BBMF

what-time-is-it
Senior Forumgod
Senior Forumgod
Posts: 2637
Joined: Thu Nov 24, 2016 11:53 am
CW-watches: 1

Re: Change in 60 Month Warranty Policy?

Post by what-time-is-it » Mon Jun 10, 2019 1:20 pm

Bahnstormer_vRS wrote:
Mon Jun 10, 2019 1:13 pm
what-time-is-it wrote:
Mon Jun 10, 2019 1:05 pm
This thread is going to run and run - whichever way you position it Guy, 4 years is not 60 months. How other companies position themselves regarding the duration of warranty is up to them, but CW a make a big thing of 60/60, when really it is now 60/48.

https://www.christopherward.co.uk/cserv ... -guarantee
#DoYourResearch
#ReadTheSmallPrint
I disagree.

The Warranty is still 60 months i.e. 5 years

Its just you need to show good care for your mechanical device and get it serviced at 3 - 4 years for the Warranty to be valid. Simples. :eek:

Like it; buy it. :thumbup: I will. :D

Don't like it, well? There are a multitude of options but none of them include having a Warranty to 60 months.

Guy
If CW are including a 'Free' service then I agree it's 5 years, if the customer has to pay for the service before it's 4th birthday, then that's an additional cost that hasn't been there before - essentially the customer is paying for the 5th year.
Current collection incl Alpina, Citizen, Oris, Rolex, Seiko, Tag & Tudor.

Chris

jtc
Senior Forumgod
Senior Forumgod
Posts: 2914
Joined: Fri Oct 05, 2012 9:50 pm
CW-watches: 3
Location: Hampshire, UK

Re: Change in 60 Month Warranty Policy?

Post by jtc » Mon Jun 10, 2019 1:22 pm

I'd be interested to know how many buyers of a single "posh watch" know anything about servicing. So, advertising a 60 month warranty that's not valid after month 48 for an unserviced watch is a bit poor.
Jon

Sales Corner Feedback

CW C8 UTC Worldtimer | CW C7 Hornet COSC | Tudor Pelagos (ETA) | Tag Heuer Carrera 1887 | Omega Speedmaster Apollo XV 40th Anniversary | Halios Seaforth Pastel Mk1 | Oris Artix GT Day Date | Seiko Kinetic 5M42 Ti

Curious
Newbie
Newbie
Posts: 24
Joined: Thu Apr 25, 2019 3:05 pm

Re: Change in 60 Month Warranty Policy?

Post by Curious » Mon Jun 10, 2019 1:42 pm

Bahnstormer_vRS wrote:
Mon Jun 10, 2019 1:13 pm
what-time-is-it wrote:
Mon Jun 10, 2019 1:05 pm
This thread is going to run and run - whichever way you position it Guy, 4 years is not 60 months. How other companies position themselves regarding the duration of warranty is up to them, but CW a make a big thing of 60/60, when really it is now 60/48.

https://www.christopherward.co.uk/cserv ... -guarantee
#DoYourResearch
#ReadTheSmallPrint
I disagree.

The Warranty is still 60 months i.e. 5 years

Its just you need to show good care for your mechanical device and get it serviced at 3 - 4 years for the Warranty to be valid. Simples. :eek:

Like it; buy it. :thumbup: I will. :D

Don't like it, well? There are a multitude of options but none of them include having a Warranty to 60 months.

Guy
Most other companies give at least two years of additional warranty after a service. How does CW handle it? If they also give one or two years additional warranty after a service, it would be definitely not a 5 year warranty because you would get a restored warranty after a service anyway.

User avatar
Kip
The Administrator
The Administrator
Posts: 29497
Joined: Tue Mar 13, 2007 8:45 pm
CW-watches: 146
LE-one: yes
LE-two: yes
LE-three: yes
LE-foura: yes
LE-fourb: yes
LE-five: yes
LE-six: yes
LESeven: yes
Location: New Hampshire, USA

Re: Change in 60 Month Warranty Policy?

Post by Kip » Mon Jun 10, 2019 1:54 pm

Things I have thought about reading this topic...

What if……CW double their 60/60 program to 60/120 with the same caveats (3-4 year service). Would that make those who feel a service is unfairly required under the 5 year warranty feel better?

Why is it that most manufactures warranty ends before service is recommended? Clever these makers….

If a part is faulty, it is still covered under the 5 year warranty and would be replaced for free. If a part fails due to lack of service, I pay. Seems fair to me.

My car has a 10 year/100,000 mile power train warranty. If I never had the car serviced aside from oil changes only, and the power train fails at 8 years/80,000 mile, am I covered?....doubt it. Hope I don't have to find out.

The rest of my car carries a 3 year/36,000 mile warranty, yet I am required to bring it in for required maintenance every 7500 miles. I pay for those…..does that translate to a 6 month warranty? Might be a good question for my dealer. I can see the eye rolls now.

Seems to me that CW is just being more specific regarding the warranty coverage and that they no longer wish to be taken advantage of due to lack of care/maintenance. If a part is defective it will still be replaced foc. If it has failed due to lack of proper maintenance, you pay.

The Warranty is still 5 years! They have simply added the specifics of a service requirement to it. This is the same as the service recommendation they have had posted for years.

I am not entitled to a warranty. I am entitled to the warranty, as advertised, when I bought my watch. That cannot change. If I decide to push the boundaries of the service recommendations, and I have on many occasions, that is my choice. The maker is not responsible for my choices.
Kip

"Asylum Administrator"

Image

User avatar
richtel
Senior Guru
Senior Guru
Posts: 728
Joined: Tue Sep 29, 2015 9:10 pm
CW-watches: 8
Location: Cotswolds

Re: Change in 60 Month Warranty Policy?

Post by richtel » Mon Jun 10, 2019 1:56 pm

The OP cited a clause in a downloaded watch manual. Now I've scoured the website and can't find a reference to the 5 year movement warranty being conditional on servicing. Is there a contradiction between the manual and website?

https://www.christopherward.co.uk/cserv ... -guarantee
"60-month (5-year) movement guarantee
It’s extremely unlikely that your watch will ever develop a mechanical fault as it has a premium grade, Swiss-made movement at its heart. However, if it does develop a fault within five years, we’ll be happy to repair or replace the movement.
You can return the watch to us for diagnosis either by ordering a returns pack or, if you’re outside the UK, by requesting a refund for your shipping charges from our Customer Services team.
Quartz battery replacements are not considered a movement fault.
Not all mechanical issues are considered faults. We recommend regular watch Servicing at 3-4 year intervals to keep your watch in good working order: Book a service or repair"

https://www.christopherward.co.uk/cserv ... nd-repairs
"If it’s a repair to your movement that is required, and the watch was purchased within the last five years, it is highly likely we will repair or replace the movement free of charge under our 60|60 Guarantee. This will be confirmed when we receive the watch."
Rich

sproughton
Senior Forumgod
Senior Forumgod
Posts: 1024
Joined: Fri Mar 22, 2013 1:59 pm
CW-watches: 4
Location: Hertfordshire

Re: Change in 60 Month Warranty Policy?

Post by sproughton » Mon Jun 10, 2019 1:59 pm

Christopher Ward announces lifetime* guarantee

*If you pay for it to be serviced every 12 months

User avatar
golfjunky
Senior Forumgod
Senior Forumgod
Posts: 4867
Joined: Fri Oct 22, 2010 7:32 pm
Location: Essex

Re: Change in 60 Month Warranty Policy?

Post by golfjunky » Mon Jun 10, 2019 2:10 pm

i take all of the manufacturers recommended service intervals with a pinch of salt anyway and unless anything went wrong i'd say somewhere between 7-10yrs is fine. there are many many people who do not service their pieces at all. I had my seamaster done after 7yrs, nothing was wrong with it but my thinking was if i do jump in a pool and one of the gaskets is on its way out then its better to just have to pay for a service than have it repaired from water ingress. most of the models with base ETA/stellita should be fine for donkeys years,
Current collection = Omega Seamaster 2225.80.00, Omega Speedmaster 'Moonphase' 3576.50.00, Seiko SRPB43J1, C60 Trident, Casio G Shock 2327, Garmin Vivoactive

User avatar
nordwulf
Senior Forumgod
Senior Forumgod
Posts: 2021
Joined: Wed Mar 30, 2016 3:39 am
Location: USA - Netherlands

Re: Change in 60 Month Warranty Policy?

Post by nordwulf » Mon Jun 10, 2019 2:29 pm

Whatever they do, they should have a clear policy. "3 or 4 years" just isn't good enough. Who can service the watch? What qualifications should they have? What has to be included in a service? CW doesn't provide any details on their website on what is included when they service a watch. Do they imply only they can service a watch for the warranty to be valid? Does this new warranty only apply to watches sold from now on or older models as well?
Kip wrote:
Mon Jun 10, 2019 1:54 pm
My car has a 10 year/100,000 mile power train warranty. If I never had the car serviced aside from oil changes only, and the power train fails at 8 years/80,000 mile, am I covered?....doubt it. Hope I don't have to find out.

The rest of my car carries a 3 year/36,000 mile warranty, yet I am required to bring it in for required maintenance every 7500 miles. I pay for those…..does that translate to a 6 month warranty? Might be a good question for my dealer. I can see the eye rolls now.
You are not required to have your vehicle serviced by the dealer. The warranty remains in effect as long as the vehicle has been serviced according to the manufacturer's maintenance schedule. Anyone can do this maintenance, including yourself. At least that's how it is in the USA.
https://www.consumer.ftc.gov/articles/0 ... aintenance

The manufacturer has to prove a failure was caused by improper repairs or lack of maintenance for them to deny a warranty claim.
Watch forum, reviews, images and buy/sell: Horology.World - CW Aficionados group on Facebook: Link

Post Reply