Mikkei4 wrote: ↑
Mon Jun 10, 2019 5:22 pm
There's too many bits of other posts that I want to refer to in this to do quotes in the usual fashion so I've just copied and pasted.
"Kip - The Warranty is still 5 years! They have simply added the specifics of a service requirement to it. This is the same as the service recommendation they have had posted for years".
No, they have now made the service within 3-4 years a REQUIREMENT for the 5 year warranty - it is not the same as the previous RECOMMENDATION.
"Kip - I am entitled to the warranty, as advertised, when I bought my watch. That cannot change."
So my 4 year 3 month old Trident that has not been serviced is still covered by the 5 year warranty because a service was not a REQUIREMENT at the time of purchase?
"Kip - Seems to me that CW is just being more specific regarding the warranty coverage and that they no longer wish to be taken advantage of due to lack of care/maintenance."
What date is the more specific basis of warranty coverage effective from? When did the wording of the contract change? Seems to me that CW are the only people taking advantage as all of a sudden the basis of the 60/60 has changed while they still advertise it without being specific.
"Kip - What if……CW double their 60/60 program to 60/120 with the same caveats (3-4 year service). Would that make those who feel a service is unfairly required under the 5 year warranty feel better?"
If CW are confident of the quality of their servicing of watches then reduce the warranty period officially but renew the warranty to another lengthy period when the watch is serviced. So a service is REQUIRED before 48 months but when serviced you'll get another 36 months of warranty (dated from the time that you receive the watch back from servicing!).
"Kip - my car carries a 3 year/36,000 mile warranty, yet I am required to bring it in for required maintenance every 7500 miles. I pay for those…..does that translate to a 6 month warranty?"
No, when purchasing a car you are already aware/made aware at the time of purchase that a full service as specified by the manufacturers is a REQUIREMENT for the 3/5/7 year warranty to continue. This was not what CW did originally with the 60/60 warranty.
"TheBeatles - The majority probably only see the 60 month warranty and don’t realise the implications."
Absolutely spot on and that's due to the way that CW have advertised, lived off of and built the business with the headline 60/60 promise that is now not a 60/60 but is still being advertised as such.
"what-time-is-it - They should no longer quote 60 months warranty without the disclaimer that the owner must have the watch serviced at some point in the first 4 years"
Agree - the recent formatted emails sent to shaw and albionprs about delays in servicing stated wanting to be totally honest. To continue advertising 60/60 without being up-front with the servicing requirement is not being totally honest.
Enough for now from me.