Customer Service - Response from CW

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Essex Paul
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Re: Customer Service - Response from CW

Post by Essex Paul » Tue Jun 11, 2019 1:29 am

Danbailey007 wrote:
Mon Jun 10, 2019 11:07 pm
jtc wrote:
Mon Jun 10, 2019 9:41 pm
A problem/issue should be logged in a system with a unique reference. All customer service agents then update that case with notes of what's been done or any communications had. The reference should follow the watch and have stages so its clear, at a glance, how many issues there are and what's where.

I wonder if this is what they're implementing, or it's just better folder management in an ever overflowing inbox....
Exactly this. My work implemented a new CRM to do this so that anyone can check and update and job at any time. The one we use is totally customisable to your business or you can use what they give you out of the box and request changes as you go.
Perhaps one of the mods/admin team can suggest this type of system to the owners. Maybe even get them in touch with your company Guy to ask what system you have. Mike France’s comment that they are up to date with clients requests look to be wide of the mark.
Re: Albionprs poor response from CS point in question.
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Re: Customer Service - Response from CW

Post by TPS10 » Sun Aug 11, 2019 1:21 pm

Deleted

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Re: Customer Service - Response from CW

Post by FloridaPhil » Sun Aug 11, 2019 3:51 pm

TPS10 wrote:
Sun Aug 11, 2019 1:21 pm
I wasn’t sure where to put this, but thought this thread was probably best.

I see that S**** has resigned his position of Customer Service Manager, without having another job to go to, citing work/life balance and that health and well-being has to come first.
I know I have been critical in the past of S****’s lack of responses, but I agree entirely that your health and well-being needs to take priority and I applaud anyone for taking this action.
No job is worth risking your health and well-being for and whilst I appreciate the undoubted risk of leaving a job without another job to go to, the risk of staying in a job that affects your health and well-being is a far greater risk.
I have been in a similar position myself and taken the same action, which was the best thing I ever did.
I wish S**** all the very best in finding a new job and hope he finds the balance he is looking for.
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Re: Customer Service - Response from CW

Post by downer » Sun Aug 11, 2019 4:08 pm

^^^ Personally, I'm not convinced that we need that level of personal information on the forum - relating to a member of the CW team, past or present. I will edit the name to preserve some level of anonymity.
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Re: Customer Service - Response from CW

Post by Macdaz » Sun Aug 11, 2019 4:16 pm

Agreed. I'm not sure any of us would welcome our performance and work decisions being discussed openly on the internet. Especially when things are not going brilliantly.

Whatever the specifics, the person in question will not be having a great time at the moment. I think sometimes because CW are quite open with us about things and we all have a close interest in the brand we come to expect to know more than we are reasonably entitled to know.
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Re: Customer Service - Response from CW

Post by TPS10 » Sun Aug 11, 2019 4:19 pm

Apologies, no offence meant. Post deleted.

Florida Phil, can you please edit your post to delete my original post.

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Re: Customer Service - Response from CW

Post by TPS10 » Sun Aug 11, 2019 4:34 pm

For reference the info came from a social media post made by the individual themselves, visible online to anyone, so they are obviously happy to discuss it online. But understand the comments made above, so happy to delete my original post.

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Re: Customer Service - Response from CW

Post by smegwina » Sun Aug 11, 2019 6:01 pm

downer wrote:^^^ Personally, I'm not convinced that we need that level of personal information on the forum - relating to a member of the CW team, past or present. I will edit the name to preserve some level of anonymity.
TPS10 wrote:Apologies, no offence meant. Post deleted.

Florida Phil, can you please edit your post to delete my original post.
Absolute tosh. Here we go again. The guy posted it on his LinkedIn account, so why the hell can't it be repeated on here. Do we all need to sign NDAs in the future?

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Re: Customer Service - Response from CW

Post by downer » Sun Aug 11, 2019 6:13 pm

smegwina wrote:
Sun Aug 11, 2019 6:01 pm
downer wrote:^^^ Personally, I'm not convinced that we need that level of personal information on the forum - relating to a member of the CW team, past or present. I will edit the name to preserve some level of anonymity.
TPS10 wrote:Apologies, no offence meant. Post deleted.

Florida Phil, can you please edit your post to delete my original post.
Absolute tosh. Here we go again. The guy posted it on his LinkedIn account, so why the hell can't it be repeated on here. Do we all need to sign NDAs in the future?

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Anyone can post what they like about themselves - and they are in control of it. However, if, in the future, he decides it was maybe not the best idea he's ever had and chooses to remove it, that's also up to him. When it's on here, he loses control. I'm just trying to help him.
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Re: Customer Service - Response from CW

Post by TheBeatles » Sun Aug 11, 2019 6:14 pm

smegwina wrote:
Sun Aug 11, 2019 6:01 pm
Absolute tosh. Here we go again. The guy posted it on his LinkedIn account, so why the hell can't it be repeated on here. Do we all need to sign NDAs in the future?

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Re: Customer Service - Response from CW

Post by Amor Vincit Omnia » Sun Aug 11, 2019 6:20 pm

And there, my friends, you have the Curse of the Moderator. Half the population will damn you if you do and the other half will damn you if you don’t. Lose – lose.
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Re: Customer Service - Response from CW

Post by Essex Paul » Sun Aug 11, 2019 6:20 pm

I never use customer services. Pointless.
I go directly to a man called D*#@£n S@&#%ge

Name has been edited to preserve anonymity.
:?
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Re: Customer Service - Response from CW

Post by smegwina » Sun Aug 11, 2019 6:47 pm

Amor Vincit Omnia wrote:And there, my friends, you have the Curse of the Moderator. Half the population will damn you if you do and the other half will damn you if you don’t. Lose – lose.
Ain't that the truth Steve!

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Re: Customer Service - Response from CW

Post by nbg » Sun Aug 11, 2019 7:18 pm

Essex Paul wrote:
Sun Aug 11, 2019 6:20 pm
I never use customer services. Pointless.
I go directly to a man called D*#@£n S@&#%ge

Name has been edited to preserve anonymity.
:?
Paul I reckon I can fill in the gaps! :lol: :)

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Re: Customer Service - Response from CW

Post by Essex Paul » Sun Aug 11, 2019 9:17 pm

nbg wrote:
Sun Aug 11, 2019 7:18 pm
Essex Paul wrote:
Sun Aug 11, 2019 6:20 pm
I never use customer services. Pointless.
I go directly to a man called D*#@£n S@&#%ge

Name has been edited to preserve anonymity.
:?
Paul I reckon I can fill in the gaps! :lol: :)

Neil
Damm. Didn’t think you’d get Darren Splurge.
:lol:
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