Customer Service - Response from CW

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Essex Paul
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Joined: Sun Sep 02, 2018 6:07 pm
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Re: Customer Service - Response from CW

Post by Essex Paul » Tue Jun 11, 2019 1:29 am

Danbailey007 wrote:
Mon Jun 10, 2019 11:07 pm
jtc wrote:
Mon Jun 10, 2019 9:41 pm
A problem/issue should be logged in a system with a unique reference. All customer service agents then update that case with notes of what's been done or any communications had. The reference should follow the watch and have stages so its clear, at a glance, how many issues there are and what's where.

I wonder if this is what they're implementing, or it's just better folder management in an ever overflowing inbox....
Exactly this. My work implemented a new CRM to do this so that anyone can check and update and job at any time. The one we use is totally customisable to your business or you can use what they give you out of the box and request changes as you go.
Perhaps one of the mods/admin team can suggest this type of system to the owners. Maybe even get them in touch with your company Guy to ask what system you have. Mike France’s comment that they are up to date with clients requests look to be wide of the mark.
Re: Albionprs poor response from CS point in question.
C1 Grand Malvern Power Reserve

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