Bad experience with Christopher ward watch and it's customer services
- H0rati0
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Re: Bad experience with Christopher ward watch and it's customer services
Well well, here's an interesting one. The case of the different case (watch)?
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- Thegreyman
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Re: Bad experience with Christopher ward watch and it's customer services
It does seem though that it is at least the correct "type" of case back, being a Dec 2011 watch and therefore a mk1.
Patrick
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- Essex Paul
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Re: Bad experience with Christopher ward watch and it's customer services
So.
When EXACTLY does the “improvements” in CS and QC start Mr.France??
As pointed out mistakes do happen, but there seems to be a severe lack of attention in regards to employees work practices.
The stories keep coming.
When EXACTLY does the “improvements” in CS and QC start Mr.France??
As pointed out mistakes do happen, but there seems to be a severe lack of attention in regards to employees work practices.
The stories keep coming.
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Re: Bad experience with Christopher ward watch and it's customer services
One thing I have learnt, with all the current discussion about sloppy bezels on the C60 Trident Mk3, is that the bezel on mine is smooth and light enough, that it can be turned comfortably between thumb and little finger or just by placing the palm of my hand flat on the crystal / bezel and being able to turn the bezel.
There is only one other brand / watch that I know where this can be done, which is the Elliot Brown Holton Professional.
Guy
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There is only one other brand / watch that I know where this can be done, which is the Elliot Brown Holton Professional.
Guy
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And in short measures, life may perfect bee. - Ben Jonson (1572 – 1637)
Inscription on the Longitude Dial
Hatfield House, Hatfield, Hertfordshire AL9 5NB, England
Re: Bad experience with Christopher ward watch and it's customer services
Wow. This is my first post on this forum because after owning various CW watches since 2010 I recently had to return a C70 COSC quartz for a service. I love the brand, and the watches they make, but the CS process/system has been appalling. Hence why I hunted out this forum and just read through 8 pages of similar experiences. Firstly, they received my watch around the 25th of March, though only confirmed receipt on the 27th....the repair/service was straightforward, but I got my watch back last week, on the 4th of July. To me, that's a ridiculously long time to have had a watch in service.... Unfortunately the new system had it's moments with me too. No matter how many times I tried to change my out-of-date address, I kept getting invoices with my old address on it (must have called at least 5 times about this, the first time on April 14th, last time was last week). Cue lots of worry from me that it would be dispatched to a house I no longer live in. I was even invoiced again on Sunday with... the wrong address.
Some other highlights include :
being given a tracking number for DHL that didn't exist,
being sent my replacement strap separately (despite asking for them to fit it to the watch),
being told I would be called back by someone (and only once being actually called back. Typical - I was riding my bike at the time so unable to pick up)
To top it all off, they just kindly agreed to give a discount on the cost of repair. They said that my credit card hadn't been charged anyway, so there was no need to do an actual refund. When I went to check my credit card statement - they'd actually charged me twice for the repair.
I'm rooting for this brand, and love my timepieces. I always try (and on one occasion, admittedly failed) to be patient and I don't think I can apportion blame to people there. The system and the process though, seriously, these need to be sorted out asap. This is still ongoing so I will post again when it's been resolved, but reading the other experiences here I felt I had to share this. Please tell me someone at CW towers will read this and realise there's a bunch of loyal customers who are really concerned about how things are being run there.
Some other highlights include :
being given a tracking number for DHL that didn't exist,
being sent my replacement strap separately (despite asking for them to fit it to the watch),
being told I would be called back by someone (and only once being actually called back. Typical - I was riding my bike at the time so unable to pick up)
To top it all off, they just kindly agreed to give a discount on the cost of repair. They said that my credit card hadn't been charged anyway, so there was no need to do an actual refund. When I went to check my credit card statement - they'd actually charged me twice for the repair.
I'm rooting for this brand, and love my timepieces. I always try (and on one occasion, admittedly failed) to be patient and I don't think I can apportion blame to people there. The system and the process though, seriously, these need to be sorted out asap. This is still ongoing so I will post again when it's been resolved, but reading the other experiences here I felt I had to share this. Please tell me someone at CW towers will read this and realise there's a bunch of loyal customers who are really concerned about how things are being run there.
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Re: Bad experience with Christopher ward watch and it's customer services
^^^^this doesn't sound like an overly excessive time for the watch to be away. I agree with everything else though.
- Essex Paul
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Re: Bad experience with Christopher ward watch and it's customer services
I disagree. 3 1/2 months is way too long, and for a quartz service?Bungle-ator wrote: ↑Mon Jul 08, 2019 7:35 pm ^^^^this doesn't sound like an overly excessive time for the watch to be away. I agree with everything else though.
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Re: Bad experience with Christopher ward watch and it's customer services
Check it's the same watch you sent
- Essex Paul
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Re: Bad experience with Christopher ward watch and it's customer services
Don't worry all. Mike France's big CS and QC overhaul will kick in soon!
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- Thegreyman
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Re: Bad experience with Christopher ward watch and it's customer services
Paul, are you just going to start copying and pasting that on every CS related thread now...just checkingEssex Paul wrote: ↑Mon Jul 08, 2019 10:24 pm Don't worry all. Mike France's big CS and QC overhaul will kick in soon!
Patrick
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
C60 Pro 300, C60 Sunrise, C63 Sealander Lucerne blue LE, C65 Dartmouth, W11 Amelia (wife), C63 Sealander (son)
Some others + a few on the way
- Essex Paul
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Re: Bad experience with Christopher ward watch and it's customer services
Yep.Thegreyman wrote: ↑Mon Jul 08, 2019 10:52 pmPaul, are you just going to start copying and pasting that on every CS related thread now...just checkingEssex Paul wrote: ↑Mon Jul 08, 2019 10:24 pm Don't worry all. Mike France's big CS and QC overhaul will kick in soon!
Just easier isn’t it?
Hopefully CW towers will get the message. You never know. Besides, just ran out of statements on how bad things are.
Thanks for checking Patrick.
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Re: Bad experience with Christopher ward watch and it's customer services
I think they got the message already. I think the new posters chiming in is enough to remind them they have a problem.
Most of the issues we are hearing about recently took place over the past 6 months. Mike issued his statement just over 2 weeks ago. Give it a rest and give them some time. They are working on it.
Most of the issues we are hearing about recently took place over the past 6 months. Mike issued his statement just over 2 weeks ago. Give it a rest and give them some time. They are working on it.
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- FloridaPhil
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Re: Bad experience with Christopher ward watch and it's customer services
Trustpilot rating is down to 4.
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Re: Bad experience with Christopher ward watch and it's customer services
I agree Kip! Message has been sent (and well done), and message has been heard...many times over. Lets keep this forum fun, our voice has been heard. Continuing to bash or express the matter will not help but will only cause members or potential members not to participate. I think we all know the state of CW and as obvious as it is to us, I am sure it is even more to the employees and management. So, now it's just a waiting game...Lets move on...Kip wrote: ↑Tue Jul 09, 2019 1:18 am I think they got the message already. I think the new posters chiming in is enough to remind them they have a problem.
Most of the issues we are hearing about recently took place over the past 6 months. Mike issued his statement just over 2 weeks ago. Give it a rest and give them some time. They are working on it.
Re: Bad experience with Christopher ward watch and it's customer services
These issues haven't stopped people hoovering up the Summer Sale watches !Essex Paul wrote: ↑Mon Jul 08, 2019 10:24 pm Don't worry all. Mike France's big CS and QC overhaul will kick in soon!
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