DavecUK wrote: ↑
Wed Sep 25, 2019 1:47 pm
......in a way I would love the opportunity to go in and troubleshoot what's obviously going wrong.
Dave, I'm sorry to tell you that you're not the first to say that or to list the way forward on this Forum. Many of us have worked in jobs where we have gained an awareness of the art of CS, getting to the base reasons for significant problems and then initiating and running a programme of fixing these and improving customer relations.
I can't believe that there aren't people already in CW or available to hire or that the owners don't have the experience to get to grips with what we think we could fix within a short while of getting in there.
So maybe the problems are more deep seated than we can imagine, maybe this Forum is making too much of them, maybe the management/owners are too entrenched, maybe the IT systems aren't good enough, maybe internal communications are poor, maybe there isn't sufficient numbers of staff, maybe suburb staff aren't as switched on as London/Big City staff, maybe it's going to take more time for good practices and individual empowerment to soak into the CW personnel thought process, maybe none of these.
We certainly have no idea being external to CW and IMO it's pointless us surmising and writing "The Way Forward for CW" here on this Forum. It's been done before. If anybody is so sure their ideas will fix CW then write to Chris, Mike or whoever in CW because there's no point just writing it here on this Forum.
On the CW website they are looking to hire technical staff and people with CS experience so there's the opportunity for anybody to get in there and fix it.
But for the fact that I'm retired and don't want a full time job I'd apply as I'm only about 20mins drive away from the showroom and, probably stupidly, love to dig into such situations.