More great service from CW support!

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More great service from CW support!

Post by Molan » Sun May 05, 2019 5:14 pm

I see so many comments about customer service that I thought I’d share some thoughts on my recent visit.

I was collecting my C8 Power Reserve that had been in for a re-casing due to a couple of small scratches.

The reasons why it required the repair were nothing to do with CW (or me) but had left me with a bit of a negative feeling about the watch - a great shame as it really is a wonderful thing.

I won’t go into all the details here but Scott was so considerate and helpful and his actions completely changed my mood and feeling about it.

Declan also took some time out to show me some of the new Trident range even though it was an unscheduled appointment and Kyran popped in to say hello as well because he was the person who originally arranged things and had put aside something else for me.

I walked out of the showroom with a big smile on my face and sure in the knowledge that I’d be back to buy something else another day.

You can’t buy the sort of customer loyalty this kind of treatment delivers and I’m sitting here writing this and smiling at my C8 instead of having a gnawing feeling of discontent :)
C1 PR, C8 PR, UTC & Flyer, C7 blue LE, red prototype, white black panda & blue auto, C60 bronze and vintage, C9 5 Day white & blue, C7 Bluebird, IRR, COSC & white, C1000 Cockpit, C70 BRG, C3 x3.

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Re: More great service from CW support!

Post by Clach77 » Sun May 05, 2019 5:19 pm

Trying not to buy any more watches...

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Re: More great service from CW support!

Post by albionphoto » Sun May 05, 2019 5:28 pm

Thanks for posting a good experience with CW customer service. I've never had any issues either. I'm glad you like your C8 PR a but more now.
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Re: More great service from CW support!

Post by Bahnstormer_vRS » Sun May 05, 2019 5:47 pm

Always good to hear the happy and extremely satisfied side of CW Customer Support. :clap:

Top notch. :thumbup:

C2 FLE |C4 |C5A MkI |C5 BOB |C6 |C7 MkI 47AD |C7 MkII Harrier |C7 Auto Chrono |C70 x2
C8 MkI |C8 Reg MkII |C8 M2.04 |C9 FLE |C9 Me109 SPC |C11Mak Ext
C60 FLE x2 |C60 SH21 x2 |C60 Chrono P'type |C60 Elite 1000 |C65 Khaki |C600 x2 |C1000 |C4&W7 BBMF

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Re: More great service from CW support!

Post by Bounce » Sun May 05, 2019 5:52 pm

Glad to hear about your positive experience with CW customer services. :thumbup:
Rolex Submariner date.
Omega Speedmaster Professional.
Tudor Pepsi GMT.
Tag Heuer Aquaracer 500m Auto
Seiko Kinetic Diver
C60 Trident Vintage.

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Re: More great service from CW support!

Post by Amor Vincit Omnia » Sun May 05, 2019 6:09 pm

Great to hear. Positive reviews always make good reading! :thumbup:
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
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Re: More great service from CW support!

Post by Thermexman » Sun May 05, 2019 7:22 pm

Always good to hear the positives.

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Re: More great service from CW support!

Post by Jcalder68 » Sun May 05, 2019 8:07 pm

Great to hear the positives, too many seem to focus on the negatives.
Hats off and kudos to all involved and enjoy your new watch,

CW Watches (To Date): Trident M3 40mm, C60 Pro 300, C60 Pro 600 Vintage, C65 GMT, C65 Diver Auto, C65 Diver Manual
Others (To Date): Sinn 104, Seiko SNA411, G-Shock

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Re: More great service from CW support!

Post by H0rati0 » Mon May 06, 2019 9:41 am

I can really feel for you getting your C8PR back and up to (high) standard, I would not want to be without mine - truly an outstanding watch.

Result :cheers:
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Re: More great service from CW support!

Post by Supersonichippo » Mon May 06, 2019 11:00 pm

That's a beautiful watch! Also, I've heard nothing but good things about CW customer support; one of the things that's drawing me to the brand.

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Re: More great service from CW support!

Post by Thegreyman » Tue May 07, 2019 7:26 pm

Good to read this story, I've had dealings with Scott in the past too and he has always been very helpful.

C11 Makaira Pro, C60 FLE Scooter Blue, W11(wife)

Some others + a few on the way

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