C1 Russel case back screw

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R_cooper
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C1 Russel case back screw

Post by R_cooper » Wed Apr 24, 2019 9:17 pm

But of a long shot, while replacing the battery on my C1 I lost one of the case back screws, CW customer services were no help insisting I need to send the watch back to get a new screw and would not give any information about the screw I need. I am wondering if anyone hear knows the correct screw size.

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Re: C1 Russel case back screw

Post by Kip » Wed Apr 24, 2019 11:45 pm

I would try a local jeweler or dealer. They usually have an assortment of screws around around for their own screw ups or to replace stripped ones.
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gatehealing
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Re: C1 Russel case back screw

Post by gatehealing » Sun May 05, 2019 1:38 pm

Odd that they wouldn’t just tell you. Wonder what the risk is.

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Re: C1 Russel case back screw

Post by richtel » Sun May 05, 2019 3:46 pm

Could be that they don't actually know. The watches are assembled in Switzerland by their suppliers, they'll likely have a bunch of spare parts for that watch from the supplier, but I can imagine the situation where they don't hold the specifications for all the parts or that the parts are specific to a model and not available outside their supplier.
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Re: C1 Russel case back screw

Post by gatehealing » Sun May 05, 2019 4:24 pm

richtel wrote:Could be that they don't actually know. The watches are assembled in Switzerland by their suppliers, they'll likely have a bunch of spare parts for that watch from the supplier, but I can imagine the situation where they don't hold the specifications for all the parts or that the parts are specific to a model and not available outside their supplier.
I suppose, but I think if Wera was still there she’d have taken the 15 seconds to email Switzerland and find out.

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Re: C1 Russel case back screw

Post by statto » Mon May 06, 2019 10:37 pm

That's a shame. I had a similar issue with a Citizen watch and Citizen UK supplied me with a set of 4 screws for free.
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Re: C1 Russel case back screw

Post by Vicious49 » Tue May 07, 2019 6:46 pm

gatehealing wrote:
Sun May 05, 2019 4:24 pm
richtel wrote:Could be that they don't actually know. The watches are assembled in Switzerland by their suppliers, they'll likely have a bunch of spare parts for that watch from the supplier, but I can imagine the situation where they don't hold the specifications for all the parts or that the parts are specific to a model and not available outside their supplier.
I suppose, but I think if Wera was still there she’d have taken the 15 seconds to email Switzerland and find out.
I don't frequent this forum as much as I used to so may have missed it. What happened to Wera? She was always great to work with.

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Re: C1 Russel case back screw

Post by gatehealing » Tue May 07, 2019 9:58 pm

Vicious49 wrote:
gatehealing wrote:
Sun May 05, 2019 4:24 pm
richtel wrote:Could be that they don't actually know. The watches are assembled in Switzerland by their suppliers, they'll likely have a bunch of spare parts for that watch from the supplier, but I can imagine the situation where they don't hold the specifications for all the parts or that the parts are specific to a model and not available outside their supplier.
I suppose, but I think if Wera was still there she’d have taken the 15 seconds to email Switzerland and find out.
I don't frequent this forum as much as I used to so may have missed it. What happened to Wera? She was always great to work with.
She stepped down. Cannot remember why.

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Kip
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Re: C1 Russel case back screw

Post by Kip » Wed May 08, 2019 12:19 am

Wera left in June 2017.
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