winding problem

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davdav
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winding problem

Post by davdav » Mon Feb 25, 2019 4:50 pm

hello, so I have a problem with the winding of my C5 malvern automatik MKII, it works only 2 or 3 turns and made an "click click" unusual after, I'm sure it does not go back the mechanism because I have left on a table without using it and it stopped after 10h.
I sent a message to the sav but waiting for their response I wanted to know if someone had already had this problem.
I put in video link or we hear the unusual noise.

https://youtu.be/FDsFkrXbjMM

I'm French sorry for the translation

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Amor Vincit Omnia
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Re: winding problem

Post by Amor Vincit Omnia » Mon Feb 25, 2019 7:44 pm

Il est évident que vous avez un problème. La montre est-elle nouvelle, ou sinon vous l’avez depuis combien de temps ?

En tout cas, vous avez eu raison de prévenir les gens à CW.
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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davdav
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Re: winding problem

Post by davdav » Mon Feb 25, 2019 10:28 pm

Bonsoir, j’ai la montre depuis décembre 2017, achetée neuve sur le site

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Thegreyman
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Re: winding problem

Post by Thegreyman » Mon Feb 25, 2019 10:44 pm

Vous avez la garantie 60/60 (5 ans). Vous pouvez renvoyer la montre à CW pour une réparation sous garantie.
Patrick

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davdav
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Re: winding problem

Post by davdav » Tue Feb 26, 2019 10:05 am

Je vous tiendrai informé de la réponse de CW mais je ne m’inquietes pas beaucoup les retours client suite à des problèmes sont plutôt positifs.

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Amor Vincit Omnia
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Re: winding problem

Post by Amor Vincit Omnia » Tue Feb 26, 2019 11:00 am

Thought those who didn’t follow that: OP will keep us informed of progress but isn’t too worried as feedback about returns is generally very positive.
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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MiniMpi
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Re: winding problem

Post by MiniMpi » Tue Feb 26, 2019 12:17 pm

Nice one Steve and Patrick ;)
C60 Ombré #001/300, C7 Prototype, C11 Elite, C7 Bluebird, C70 Ascari, C65 MK1 LE, C60 316L Yellow, C9-JH-MK3, C9-40-5DA, C600-IPB, C8-KVKT-MK2, C5-37H3H1-SBB, C60-43-GMT-SWKS, C60-43-A-SKRS, C60-TI-V2, C8 UTC, C8 Flyer MK2, C65 Trident Diver, Rolex 912.

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Re: winding problem

Post by davdav » Wed Feb 27, 2019 4:47 pm

Hello, I see that in some cases CW takes a long time to answer the emails, according to you from how many working days must I renew my request?
I made a request for service and repair on Monday early afternoon.

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Re: winding problem

Post by MarkingTime » Wed Feb 27, 2019 6:26 pm

I would try again tomorrow.

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Re: winding problem

Post by Mikkei4 » Wed Feb 27, 2019 6:32 pm

davdav wrote:
Wed Feb 27, 2019 4:47 pm
Hello, I see that in some cases CW takes a long time to answer the emails, according to you from how many working days must I renew my request?
I made a request for service and repair on Monday early afternoon.
You should have had an email response by now, maybe only saying something like "Thank you for your email, we will send a returns pack to you". If you have not heard by end of tomorrow morning I would contact them again.
Alternative direct email addresses -
robert.austin@christopherward.co.uk
katie.howard@christopherward.co.uk

They seem to be taking a few days to respond to emails at the moment. Sorry that I've not been able to write this in French.

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Re: winding problem

Post by davdav » Wed Feb 27, 2019 7:03 pm

I take care of translate with google do not worry, I received immediately after my request a confirmation of receipt "standard" sent automatically.
I will wait until Friday before sending them an email to one of the addresses you quoted

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Amor Vincit Omnia
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Re: winding problem

Post by Amor Vincit Omnia » Wed Feb 27, 2019 7:35 pm

davdav wrote:
Wed Feb 27, 2019 7:03 pm
I take care of translate with google do not worry
Si vous avez besoin de la traduction avant d’envoyer votre e-mail, envoyez-moi le texte français par message privé. J’y répondrai.
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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davdav
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Re: winding problem

Post by davdav » Tue Mar 05, 2019 2:18 pm

I got an answer from Katie Howard who told me
ask my address if I understood correctly.

Please let me know your address and I can get returns instructions sent to you and get the watch back her eand get this issue resolved as soon as possible.

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Amor Vincit Omnia
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Re: winding problem

Post by Amor Vincit Omnia » Wed Mar 06, 2019 4:13 am

« Prière de me donner votre adresse afin que je puisse vous envoyer les instructions pour le retour de la montre. Ainsi pourra-t-on résoudre ce problème aussi vite que possible. »
Steve
The half minute which we daily devote to the winding-up of our watches is an exertion of labour almost insensible; yet, by the aid of a few wheels, its effect is spread over the whole twenty-four hours.
Charles Babbage


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davdav
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Re: winding problem

Post by davdav » Mon Mar 25, 2019 10:55 am

the watch has finally been analyzed, more than waiting for its return


Thank you for your patience.

I am just updating you to let you know that the initial inspection of the watch has been completed. The watch repair is covered under the warranty and will be back on your wrist within the next 5-6 weeks.

I am aware that the process is taking a while, we are working hard to improve our aftersales care to you hence the slight changes. When the watch has had its repair you will receive an Back to Customer invoice (at zero charge) this means that the repair has been competed and the watch is going to the Quality Control department. When it has passed the watch is sent down to our Dispatch Team and there it will be scanned out. Once scanned you will receive an email with tracking information.

When you receive the watch back you will be given a Tech Report, this will explain what the issue was with the watch and what we did to repair it.

If you have any questions or queries please email me back personally.

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